HouzzReviews 1,787

HOUZZ is a for profit only company. They do not care about the customers at all. They advertise no problem returns, but politely tell you. YOU OWE ME! They allow fraudulent activity with the companies they work with. They are a horrible nightmarish disgrace and should be blackballed by hard working people. Not nice, took our money and waited 3 weeks to inform us they did not have a product, the next one took 6 weeks, the others came one, by one, by one. This was ONE order divided by eight!

As a former advertising victim and 25 + years being in the business, I could not believe how quickly all the positive answers changed to no's without explanation and nobody cared at all about even getting my adverts up once I had paid Houzz! I tried to hold the representative I was unfortunate enough to have to deal with for a while to her words. She had a flat out what's it to me attitude after I signed the contract and gave my payment information and refused to put me in contact with any supervisors. Numerous calls to their headquarters had me chat with friendly secretaries but nobody who wanted to take responsibility for what I was promised and what I actually received, let alone hear my horrific experiences with them. I could not believe how bad this experience was. They have some good people on their sites, professionals that mostly know what they do. I will never spend another dime with them and will do my best to keep others from falling prey to their empty promises. Super unprofessional every step of the way. Stay away!

I noticed that a contractor who defrauded me, and several other homeowners in and near my town had started up a new company and was listed on this site. I submitted in a negative review warning people of this guy and Houzz did not post my review and kept this contractor on their site and is promoting his company and services. I would never use this site.

If you have a problem with your order, you will never get it and will never get a hold of them. I called during their business hours and they don't answer the phone and I was willing to wait on hold as long as it took but they drop the call and only option is to leave a voice message and they never call back nor do they reply to the email! Use Overstock or wayfair or Joss & Main or west elm. I do almost all my shopping online and even random websites operating out of china and Houzz is the worst!

Laughing at the hearing impaired is NOT funny. The fear of being humiliated for misunderstanding a word isolates millions of hearing-handicapped people and prevents them from being active participants in society. Would you run a commercial which promotes laughter when a blind person trips and falls on a curb? Why is blindness a serious issue while deafness is hysterical?

Loss of hearing is not just an age-related issue. I personally have suffered severe hearing loss since my teens and have endured "socially acceptable" ridicule like your commercials are promoting for the past 45 years. (Many assume hearing aids restore normal hearing, like glasses restore normal vision, but this is absolutely NOT true.) Please stop contributing to this hurtful and harmful treatment of the hearing handicapped.

I ordered a wedding present from Houzz. Houzz terrible customer service is the worst I have ever experienced. My purchase was for a drop dead date of a wedding. I began contacting them on the 16th of June with a call to customer service number asking if I ordered the item that day if it would arrive on time. I left a message, and there was a recorded message saying that someone would be back with me within 24 hr. I never got any response. I called again on the 18th and again no response. I finally posted a message on the web site on the 20th asking that the package be delivered at my sister's house in California, since it would not arrive before I left for her house a couple of days before the wedding. I got an answer back saying I would need to pay more postage to have it shipped there. I responded asking how much extra postage. No one responded till the 23rd, three more days of waiting. Someone called me from customer service and I asked that the package be shipped. They promised that they would be in touch with the shipping department and would get back with me once the package had shipped. I didn't hear anything more till the 30th, and the package still hadn't been sent. I outlined all the efforts I had made and that the delay was the fault of Houzz, and that therefore the package should be shipped the fastest possible way. Finally, on July 1, the package was shipped, UPS ground. The wedding came and went, and the package didn't arrive in time. Needless to say, I will NEVER, NEVER order from Houzz again. Heidi

Ordered a bench through Houzz and it arrived damaged (UPS but not packed all that well). I dealt with Beth Brown and without her don't know if it would every been resolved. First asked if I wanted a refund or new bench. Really wanted that bench (now have and it is perfect) She stayed in constant touch and updated me to let me know she was waiting for response when there was a time lag. Finally heard from the seller and they said I could dispose of the bench which meant I had find some to take it and pay for pick and disposal. She offered to check out sources where I live that might take it. During the shipping process she gave me constant updates as the seller never provided shipping information. Then got an email from Beth wanting to know if it had arrived and was it OK. Will definitely order through Houzz in the future based on this experience. I am in the customer service business so rarely use the word awesome. Beth was awesome

We are a small residential remodeling company in Portland, OR and have been partnering with Houzz for about 3 years now. The Pro + program is set up to help a business in the construction/design industry professionally represent themselves in front of potential clients. The staff at Houzz are wonderful and although our account manager has changed a few times, the service and communication are seamless. Once a month, our account manager and I set up a meeting to go over analytics and discuss how things are going. She always asks what she can do to help us and offers suggestions as well. Overall, I would recommend Houzz to anyone looking to take your marketing/advertising to the next level. It is well worth the cost.

My order came broken. It was a great understanding and outstanding service! Maureen was extremely helpful and a very, very professional! Houzz-you are a lucky one because Maureen is your service representative!
Thanks again!