HouzzReviews 1,787

Got online on May 9 to purchase a $75 gift card for my mother. Got an error message 3 times before I gave up and ordered elsewhere. On May 26, two and a half weeks later, three charges hit my credit card. I called to resolve and was told gift cards were non refundable. This would be acceptable if I actually purchased and got an instant confirmation, but I didn't. The company's customer service is non existent. A customer calls telling you they received error messages, then you should be making every effort to correct the problem

Sent away for a Plunger... expensive!... then they want top dallor to send it... the total price with mailing was $32.00... They sent wrong one... entirely differant from photo I ordered. Was sent a cheap version... so. I sent it back... had to pay.$12.00... to be deducted from my refund which I got this morning was. ONLY $16.00... I want all of my money back... I feel you scam customers this way... please... Customers... don't shop on this site... they are thieves!...

Found an needed item online for sale by Houzz. Called 800# (5/22/20) to see if item was in stock. On hold 15 minutes, no representative, couldn't wait further, took chance and placed order. Later emailed Houzz inquiring if item was in stock. Finally got reply item was in stock but would not be shipped until 5/28/20 or 5/29/20. Have to wait 7 days just for the item to be sent out. If you need your item quickly this isn't the place for you.

I purchased Chinese chinoserie wall stencils. They were not inexpensive, around $140 with shipping. According to product information, they should have been easy to use. I followed directions, two options of applying stencils to wall, and neither worked. Stencils were too heavy to adhere to walk with repositional adhesive spray. Apparently, Houzz doesn't not assist with returns and said Cutting Edge Stencils manufactured the product and would deal with the return. I just received an email saying they would not return my money since I had already tried to use the stencils. This is the worst customer service I've ever experienced. An at home project intended to spruce up my bedroom ended on a sour note. This was an expensive lesson. I will never recommend Houzz or cutting edge stencils up my artist community.

We honestly are trying not to order from Amazon so we started shopping on other sites. Ordered some items from Houzz. Ordered faucets and a sink for our bathroom remodel. We got an email a week later saying it was shipped and to pick a delivery date for the sink. Great! The tracking info never updated for the faucets but we didn't schedule a delivery time for the sink. That time came and went, so we called and got it rescheduled. It took a month to get to us.

It didn't look like the pictures and it came damaged. We sent in pictures to Houzz and then next day got contacted by their vendor so we sent the pictures again. We emailed back and forth and just finally asked for a refund. Waited for another few days and didn't hear anything so had to call again and go through it with another rep before we could get the refund. Of course, now I have to wait for the vendor to call us to pick up the old sink before the refund will be given and we don't have a date on that.

In the mean time, we asked about our faucets multiple times and all we got is "That's weird. Hmm we will have to let you know." Well they took our money 3 weeks ago but we have no faucets and they can't tell us where they are. Uhmm ok? So we just got a refund on that too. So this was first time ordering from Houzz and we had 3 more items we were gonna purchase. We are just gonna look elsewhere.

I ordered a lamp from Houzz & when it came, the harp & finial were missing. I really liked the lamp & only wanted the missing parts. I called & asked for the missing parts rather than having to go through the hassle of returning the lamp. The last contact I had from Houzz was that they had been in contact with the vendor & that the parts would be shipped & I would be contacted when they are shipped. That was almost a week ago, but apparently the vendor hasn't shipped the parts yet. I've been trying for over 2 weeks to get the parts. At this point, I feel I'll either have to return the lamp or find some parts that will work myself. I feel I've been given the runaround for 2 weeks!

Or any information pertaining to my order! I ordered an item on the 4/23/2020. It was suppose to arrive on May 11, according to my confirmation email. My item is still being processed. I reached out to customer service and they emailed me as tho I was the seller, asking ME what the status of the order. I emailed back saying I was the buyer, not the seller! Still no word on my order, or even a possibility of getting a refund.
I rarely complain, let alone write a complaint, but this is getting ridiculous.
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I ordered equipment I needed for a research project and paid $65 extra for expedited delivery. I placed the order on a Friday afternoon and on Monday afternoon it still had not shipped. After 45 minutes on hold, i gave up and tried chatting. After 30 minutes of "chatting" at a snails pace (it took at least 15 minutes for the chatter to ask for the order number), it ended with a plan to "email the vendor to check on the status of the product". This is terrible service. They should not offer expedited shipping if they cannot deliver, especially considering how much they are charging. I guess this is an example of why amazon dominates online purchasing...

DO NOT BE FOOLED! Houzz Pro is a scam! They're happy to take your money for NO return on investment - it's a bogus service, but as soon as you request to end the subscription before the term they drop off the face of the earth! I've not had a single email reply to all my requests to cancel when my term comes to an end, so I ended up contacting my bank to stop all future payments after my last annual payment. If you're in the same position, do the same. Cancel with your bank (Note that it's always a repeat card payment not a Direct Debit or Standing Order and your bank simply need to cancel the payment) and report them to the financial ombudsman too!

It takes nearly a week for any human to respond, their chat bot is totally worthless. My first order took forever to arrive, fortunately it was well packed, yet I got charged shipping when it was listed on their website as free shipping. After FIVE attempts sending customer service requests, I got a canned 'sorry nothing we can do' response.
My fiance ordered a mirror, and it arrived smashed, worst packaging for a fragile product I have ever seen. I submitted a request for return 4 days ago, NO RESPONSE. I submitted my first of what I am sure will be MANY requests for some human help. The acknowledgement of my return request states that COVID-19 slows things down, well it didn't slow down how fast they charged her credit card, and the shipping was fast, but uselessly protective. All this company does is coalesce and present products for sale, their customer service SUCKS worse than ANY online company I have ever chosen to purchase products.

From the sales visit to installation of my new windows, it was a great experience. Vince, my salesman, spent time going over the product available and answered every question. Not my first rodeo buying windows so I actually purchased on quality of the windows and the way the company does business.
The two installers were polite, answered my questions as well and did a beautiful clean-up during and after the install. I definitely will recommend Morgan Exteriors and will use them again for future work.

This website is JACKED! I ordered an 8 FOOT GARDEN bridge 10 days ago. Houzz sends me an e-mail telling me the seller accidentally posted the wrong price, ( 400.00). I said OK. I REORDER from another vender via HOUZZ again, (same bridge higher price), and it too was CANCELLED! I wake up this morning to find the SAME EMAIL from HOUZZ in my inbox... Guess what? The NEW SELLER cancelled the order because they too listed the bridge at the wrong price! The SELLERS should be held accountable for prices they list in advance... It is NOT my problem they don't know how to list a price correctly in the first place... POOR customer service... Zero customer satisfaction. Now I am 10 days behind even having the bridge order placed, and my project will now be every bit of 3 weeks behind schedule once I get a third bridge ordered and shipped... Thankfully I went on HAYNEEDLE.com, and have ordered the bridge AGAIN... should be arriving by May 11th...

The 30 day return policy is absolutely bogus! Got the wrong plumbing drain part... it was not even close to Houzz's description. I requested return authorization the same day it arrived. Houzz simply ignored my request. Requested again a week later and was ignored again. Got paypal involved and that woke them up enough to get Westbend to send me another item, but it also was not close to the description in either style or dimensions. When Houzz informed paypal that a second shipment was sent, paypal closed the case.
Here I sit with two brass plumbing parts that I could possibly sell on eBay for 10% of the $$ Houzz swindled from me. The people that run Houzz are virtual thieves.