HouzzReviews 1,787

Would give a zero if I could. Received a console/credenza through them. They failed to respond to 2 online requests for help when it was over a week late. When it finally arrived on June 10, the console was severely damaged- obviously had been dropped. I filed an online request for help with return/refund and received an automated email that I would hear from someone in 4-5 days, and 10 days later I still have not heard from them. Tried calling two times. After 18 mins the first time and 33 mins the second time, the call just went dead after it rang through to what I thought would be a human representative. I've reversed charges on my credit card. Will never order through them again.

I made an online order May 21,2020 and my card was charged soon afterwards however, there is currently no status on delivery. When I check my order status, it has always said "Status: In Production" and was supposed to have been delivered between May 28-June 7. I have sent 2 emails through their online system inquiring on delivery status and have yet to receive a response. I tried calling only to be waiting for 2.5 hrs to speak to someone in customer service. This is ridiculous and no word on my order! I have always had good service with Houzz but this is absurd!

We placed an order 5 weeks ago - with a delivery date of 5-28 to 6-1-20. Never received items - however they quickly took our $1000! Attempted to call, email, could never get through to a live person, emails went unanswered. Finally made a BBB complaint/report and THEN get an email from Houzz stating they fulfilled our request for a refund! NO! NO! NO! That was never a request we had - we simply wanted some customer service! Guess that's how they handle complaints through the BBB. Stay away from this company - lots of other places to purchase from. This one is the worst!

When I placed the order for my new table back in May, the delivery date was between May 31 and June 3. On June 3, I contacted Houzz because my table had not yet shipped. In a rude e-mail response I was told that UPS had my table. UPS did not have my table. On June 3 Houzz created the UPS Label. On June 5 the label still said created but UPS did not have my desk. I wrote back in another rude e-mail response was told that UPS did have my desk. UPS did not and I believe UPS. Due to their rude correspondence and slow shipping methods I will never order from them again. I wish I had read all of their negative reviews before I purchased this table.

I looked through a number of sites in order to find the right size and style, as well as a positive customer reviewalways a must for me. I finally found a product that seemed to have all the features I wanted, though since I needed two bookcases, the cost was more than I had anticipated. I hope my choice lives up to my expectations after I receive them.

Site was hard to follow. Had trouble editing my order. Wanted to pay with paypal could not get it to come up.

I have put together purchased before. Overall it was semi difficult (I'm a 76 yr old woman). Initially I was disappointed with shade color but in the end it's fine. It took me 1 1/2 hrs due to my error. Very worth the price and end look.

An old wooden window box was rotting, and I didn't need anything fancy for the location. I found this one from Varidek on Houzz and was very pleased with the quick delivery as well as the product. Good quality, easy to install. And the price could not be beat!

I was able to find what I was looking for and I received shipment quickly.

Great product. Looks exactly as pictured. Needs weight on the base but not unexpected given the price.

Houzz has a lovely site with lots of good information but it is a poor place to purchase goods. I ordered a rug, an incorrect rug was sent. I requested a return on the site and i received an e-mail stating I would be sent next steps in 5 days. I did not and I called 2 times. Each time I had to wait 90 minutes to speak to someone and each time i was told it would be picked up by a carrier. To date, it has not been and it's exhausting to wait another 90 minutes. DO NOT PURCHASE ON THIS SITE. Put the item description in the search bar and you will get a list of other companies to buy the same item. They do not respond to e-mails either.

My house was one of the most embarrassing houses in our neighborhood. I called around, and Tom, and Alex called me back in minutes! They came down to see our house that day! They gave me an honest quote, offered to do, EXTRA work on the stucco, too! They are honest, reliable, and have been doing this for 40 years plus! With magical hands, my house is gorgeous! I no longer am embarrassed by our house! I can't say ENOUGH great things about this company! Try them, you won't be disappointed!

I placed an order with Houzz on May 6th and not only have I not received my merchandise, but cannot reach a live person in the customer service department. I have sent two emails through the support system and to date, no one has repsonded from Houzz. When I call the line is disconnected automatically once they tell you to fill our the online support form. My experience has been aweful especially since Houzz does not care to follow up with a customer. Poor customer service, which is very important in my opinion, is a reflection of this company. I would add a picture as requrested below, however, I still don't have the merchandise to even take a picture!