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The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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I ABSOLUTELY LOVE HOUZZ PRO IT HAS MADE MY LIFE SO EASY AND CONVENIENT AND I AM ABLE TO FULLY OPERATE WITHOUT HESITATION...
Houzz has helped me build a professional web presence and promote my services. Additionally vastly helped with my organization and communication with clients. It's just way easier to keep my ducks in a row. I highly recommend Houzz to all professionals.
I've been with Houzz for years and I'm very impressed with their growth and services. Bree Lobo is always timely, professional and very helpful with my account. I'm looking forward the 2021 and many new projects.
Many thanks, Danny Houlihan. Principal.
I have been a pro with Houzz for over 6 years and have to say it just keeps getting better and better! They offer a variety of services and growing, definitely the leader in our industry! I can't recommend Houzz enough to fellow colleagues and clients. This platform makes my job so much easier to be able to communicate with clients and follow leads, I am truly blown away at the features they offer. I also have to acknowledge my account manager Akash Champaneri, he has been the best manager yet and always takes the time to sit and go through any question I may have. He is awesome! I highly recommend Houzz, they will exceed your expectations!
- Ashley
AGDesigns LLC
I have been working with Alex Serafin for almost a year now. He has been extremely helpful in showing me the potential of Houzz Pro. He has optimized my exposure to prospective clients and has shown me useful tools to understand my digital presence.
I look forward to continuing working with and learning from Alex.
Margaret Gaughan Upton, AIA
Principal
Upton Architecture
My company Concept Renovations & Development have been working with Houzz for the past 2 years and we are very happy with the services provided, our accounting manager has been very professional to attend to our needs.
We extremely recommend Houzz!
Overall the Pro app is great. However, occassionaly the app is down (both the website and the mobile app), and quite annoying I cannot respond to clients mails.
I have been on Houzz for over 5 years, this is a great platform for contractors to present our work and receive feedback. I highly recommend it, especially Ati Shirazi, who helped me a lot.
I got my Houzz Pro account back in Spring 2020 and ever since it's been the most incredible service and support I've received since starting my interior design firm. My dedicated agent has been there to answer all my questions, flexible when I have to move our check-ins for client meetings, and great at walking me through all the Houzz Pro features. He also gives me great advice on how to follow-up on my leads and utilize the room design tools at my disposal. Not to mention I've already gotten 5+ clients through Houzz just since June! Couldn't ask for a better platform - 5 stars!
It's been about 7 or 8 years now and I will never regret the moment first joining up with HOUZZ and appreciating all the new connections it has provided our firm over this time. Simply an amazing story of pure success. And now my clients have such a simple and fun platform to express themselves with that makes our job equally as fun and productive an experience. Thanks for taking off the pressure HOUZZ!
We are a residential general contracting firm and have been using Houzz Pro for lead generation for several years now, and find the quality of client to be excellent. The program allows us to respond to inquiries to indicate if we consider them to be a good lead, thus continually fine-tuning our prospects through this feedback loop. I would recommend the HOUZZ pro program to anyone looking to grow their business.
I have had a long and successful relationship with Houzz since they went live in 2009. I recently signed up for Houzz Pro which has a lot of tools for tracking projects and interacting with clients. For me, the main reason I use Houzz Pro is to receive leads from potential clients. I have really enjoyed working with my Client Success Manager, Ati. I recommend Houzz Pro.
I started focusing my efforts recently on using the tools that Houzz Pro has to offer and communicating regularly with my account manager. They have been invaluable to help guide me in getting the most out of Houzz.
This focus has benefited our business and increased our leads and professionalism.
I love this platform! I'm able to see the messages, correspondence with my clients, share with them the time line for their project and share with them the files that I have created. This keeps everyone on the same page and informed. It's a really helpful tool in my virtual tool belt!
I've been a member of Houzz for many years and it remains one of my best lead generating sources. The site is very well maintained and the support staff are very attentive. My sales representative Kristine, is always available to help and does so quickly. She takes the time to communicate ways to improve my business. This is one of the biggest reasons I continue to work with Houzz.com.
Alex!
Thanks for all the help you give me! My business has grown and is doing well thanks to the Houzz presence I have in the market. Keep up the good work!
Sincerely,
Travis
Houzz has been a pleasure to work with for several years now. They are always adding new features and value to my advertising dollar! I have been very impressed with how helpful my sales rep is in optimizing our profile and helping us.
We are a professional Houzz Member since many years and absolutely enjoy working with the Houzz team and the Houzz members. We wrote hundreds of comments and design advises and with the help of Houzz we became the leading company in narrow depth shades and blinds. This would not have been possible without Houzz and its dedicated team.
We have been working with Nate Stevens at Houzz for several years now. Nate has been super helpful and easy to deal with. He has helped to ensure that our overall experience with Houzz is positive, strong, and productive.
I really appreciate his honesty and the fact that he is always there when we need assistance of any kind.
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


Thank you for sharing your experience and apologize for the frustrations this may have caused you. If you have any additional feedback, we ask that you reach out to your dedicated Client Success Manager directly. We appreciate your feedback as it will help us continue to improve our processes every day.