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Houzz

2.0

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Houzz Reviews Summary

The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
276
value
299
shipping
176
returns
163
quality
265
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81,865 reviews

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Louisiana
1 review
0 helpful votes
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PERFECT SOLUTION
October 25, 2020

I ABSOLUTELY LOVE HOUZZ PRO IT HAS MADE MY LIFE SO EASY AND CONVENIENT AND I AM ABLE TO FULLY OPERATE WITHOUT HESITATION...

Date of experience: October 23, 2020
California
1 review
0 helpful votes
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Pro experience
October 25, 2020

Houzz has helped me build a professional web presence and promote my services. Additionally vastly helped with my organization and communication with clients. It's just way easier to keep my ducks in a row. I highly recommend Houzz to all professionals.

Date of experience: October 23, 2020
California
1 review
0 helpful votes
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I've been with Houzz for years and I'm very impressed with their growth and services. Bree Lobo is always timely, professional and very helpful with my account. I'm looking forward the 2021 and many new projects.

Many thanks, Danny Houlihan. Principal.

Date of experience: October 23, 2020
Pennsylvania
1 review
0 helpful votes
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I have been a pro with Houzz for over 6 years and have to say it just keeps getting better and better! They offer a variety of services and growing, definitely the leader in our industry! I can't recommend Houzz enough to fellow colleagues and clients. This platform makes my job so much easier to be able to communicate with clients and follow leads, I am truly blown away at the features they offer. I also have to acknowledge my account manager Akash Champaneri, he has been the best manager yet and always takes the time to sit and go through any question I may have. He is awesome! I highly recommend Houzz, they will exceed your expectations!

- Ashley
AGDesigns LLC

Date of experience: October 23, 2020
California
1 review
0 helpful votes
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Love Houzz Pro
October 23, 2020

I have been working with Alex Serafin for almost a year now. He has been extremely helpful in showing me the potential of Houzz Pro. He has optimized my exposure to prospective clients and has shown me useful tools to understand my digital presence.
I look forward to continuing working with and learning from Alex.

Margaret Gaughan Upton, AIA
Principal
Upton Architecture

Date of experience: October 23, 2020
Canada
1 review
0 helpful votes
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Greta service
October 23, 2020

My company Concept Renovations & Development have been working with Houzz for the past 2 years and we are very happy with the services provided, our accounting manager has been very professional to attend to our needs.
We extremely recommend Houzz!

Date of experience: October 23, 2020
California
1 review
2 helpful votes
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Overall the Pro app is great. However, occassionaly the app is down (both the website and the mobile app), and quite annoying I cannot respond to clients mails.

Date of experience: October 22, 2020
Houzz T. — Houzz Rep
over a year old

Thank you for sharing your experience and apologize for the frustrations this may have caused you. If you have any additional feedback, we ask that you reach out to your dedicated Client Success Manager directly. We appreciate your feedback as it will help us continue to improve our processes every day.

California
1 review
0 helpful votes
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My experience with Houzz
October 23, 2020

I have been on Houzz for over 5 years, this is a great platform for contractors to present our work and receive feedback. I highly recommend it, especially Ati Shirazi, who helped me a lot.

Date of experience: October 22, 2020
Connecticut
1 review
0 helpful votes
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Incredible service!
October 23, 2020

I got my Houzz Pro account back in Spring 2020 and ever since it's been the most incredible service and support I've received since starting my interior design firm. My dedicated agent has been there to answer all my questions, flexible when I have to move our check-ins for client meetings, and great at walking me through all the Houzz Pro features. He also gives me great advice on how to follow-up on my leads and utilize the room design tools at my disposal. Not to mention I've already gotten 5+ clients through Houzz just since June! Couldn't ask for a better platform - 5 stars!

Date of experience: October 22, 2020
Canada
1 review
1 helpful vote
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It's been about 7 or 8 years now and I will never regret the moment first joining up with HOUZZ and appreciating all the new connections it has provided our firm over this time. Simply an amazing story of pure success. And now my clients have such a simple and fun platform to express themselves with that makes our job equally as fun and productive an experience. Thanks for taking off the pressure HOUZZ!

Date of experience: October 22, 2020
California
1 review
0 helpful votes
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Leads
October 23, 2020

Our leads have been decent but we are looking to take on jobs that are a little larger than some of the ones we have received.

Date of experience: October 22, 2020
Canada
1 review
1 helpful vote
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We are a residential general contracting firm and have been using Houzz Pro for lead generation for several years now, and find the quality of client to be excellent. The program allows us to respond to inquiries to indicate if we consider them to be a good lead, thus continually fine-tuning our prospects through this feedback loop. I would recommend the HOUZZ pro program to anyone looking to grow their business.

Date of experience: October 22, 2020
California
1 review
1 helpful vote
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Long time user of Houzz
October 23, 2020

I have had a long and successful relationship with Houzz since they went live in 2009. I recently signed up for Houzz Pro which has a lot of tools for tracking projects and interacting with clients. For me, the main reason I use Houzz Pro is to receive leads from potential clients. I have really enjoyed working with my Client Success Manager, Ati. I recommend Houzz Pro.

Date of experience: October 22, 2020
Massachusetts
1 review
0 helpful votes
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I started focusing my efforts recently on using the tools that Houzz Pro has to offer and communicating regularly with my account manager. They have been invaluable to help guide me in getting the most out of Houzz.
This focus has benefited our business and increased our leads and professionalism.

Date of experience: October 22, 2020
Canada
1 review
0 helpful votes
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Communication is key!
October 23, 2020

I love this platform! I'm able to see the messages, correspondence with my clients, share with them the time line for their project and share with them the files that I have created. This keeps everyone on the same page and informed. It's a really helpful tool in my virtual tool belt!

Date of experience: October 22, 2020
New York
1 review
0 helpful votes
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Great Site and Support
October 23, 2020

I've been a member of Houzz for many years and it remains one of my best lead generating sources. The site is very well maintained and the support staff are very attentive. My sales representative Kristine, is always available to help and does so quickly. She takes the time to communicate ways to improve my business. This is one of the biggest reasons I continue to work with Houzz.com.

Date of experience: October 22, 2020
Colorado
1 review
0 helpful votes
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Alex!

Thanks for all the help you give me! My business has grown and is doing well thanks to the Houzz presence I have in the market. Keep up the good work!

Sincerely,

Travis

Date of experience: October 22, 2020
Tennessee
1 review
0 helpful votes
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Great company!
October 23, 2020

Houzz has been a pleasure to work with for several years now. They are always adding new features and value to my advertising dollar! I have been very impressed with how helpful my sales rep is in optimizing our profile and helping us.

Date of experience: October 22, 2020
Florida
1 review
0 helpful votes
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We are a professional Houzz Member since many years and absolutely enjoy working with the Houzz team and the Houzz members. We wrote hundreds of comments and design advises and with the help of Houzz we became the leading company in narrow depth shades and blinds. This would not have been possible without Houzz and its dedicated team.

Date of experience: October 22, 2020
Canada
1 review
0 helpful votes
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Houzz Service Rep
October 23, 2020

We have been working with Nate Stevens at Houzz for several years now. Nate has been super helpful and easy to deal with. He has helped to ensure that our overall experience with Houzz is positive, strong, and productive.
I really appreciate his honesty and the fact that he is always there when we need assistance of any kind.

Date of experience: October 22, 2020

From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


houzz.com
Palo Alto, CA, United States
+305
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