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Houzz Reviews Summary
The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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We have a steady flow of prospective clients from Houzz and it is one of our reliable sources for new clients. It has been well worth working with them. Houzz presents ArcDesign on the site in a very professional way that raises client interest and reach for our services. Also, the reps are very helpful in answering questions and assisting in understanding and utilizing the many services they provide.
HOUZZ has been a great partner to work with in promoting our interior design firm. Fifty percent of our referrals now come through Houzz. Their platform helps us decide which projects are a good fit and which are not. They are a very valuable asset for us. We also like the Ideabooks we can create to help clients see inspiration photos.
Marcello Luzi
WPL Interior Design
Defective chair on an expensive dining set. Continually called/emailed this company with no response back for 3 months. Then they told us to contact the manufacturer of the chair unwilling to stand behind the product they sell or a customers purchase.
We have had a few reps during our time with houzz but Emily Draper our current client success manager has made all the difference in the world! She goes way beyond the call of duty! The main reason we stayed the last couple years because she has knocked it out of the park... she has given the attention we needed to get the leads we are experiencing now. Emily offered to re-worked our website... it looks great and the phone is ring off the hook. If it was not for Emily we would not be a houzz pro customer anymore however with the personal touch she gives to us and the concern for our success we are staying with the program!
Houzz has brought us so much business! It is such an organized system and if we ever have questions about something Emily is ALWAYS there to help! 10/10 recommend using Houzz!
Ati, and Houzz have been very accommodating to our small business needs. They seem to understand that not all companies have large budgets. I'm personally very grateful for their efforts in catering for us, and getting us started on our Houzz journey. We're enjoying the professional platform, and hoping it will lead to increased business.
Michelle is an absolutely terrific person that cares about her clients. She makes us feel like our account is the only one that matters. She is also extremely knowledgeable at her job. She is quick to act on our request and does not hesitate to recommend improvements. Michelle is the reason why our company decided to stay with Houzz after a rocky start and we are extremely happy for the guidance she provides.
I ordered a couple of patio chairs in June 2020. The chairs were delivered some weeks later. One of the chairs had a joiner defect. After a month or so Houzz sent a replacement. It was the wrong color. Complaining and another month or so passed and nothing been done to rectify the matter. So I complained to my credit card company who removed the charge and subsequently re-applied it after Houzz claimed the chairs had been delivered in good shape. Now they say they cannot help me for 90 days since I contacted the credit card company. 8 months to get an order right (if they ever follow up in January which I doubt)! Unconscionable!
Houzz has been a valuable partner in our marketing plan. We have an established, long term relationship with the company and find that the platform they provide helps us reach our customers (and potential customers) with up-to-date product photos. This platform allows potential customers to contact us directly but also provides the tools for us to set parameters for generated leads. I appreciate the regular tele-meeting reviews with Haley Hinman who keeps me abreast of any new features Houzz launches and shows a genuine interest in helping our profile succeed.
I like working with Dan Davidson. He is really helpful and informative. Our company uses the Houzz Profile as a portfolio which is very convenient. No more carrying books and photos. The platform has so many platforms that can help you run and manage your business. We love it.
Houzz has been great to use for advertising to generate new leads and business in this time of COVID. I have used it for years as a place to have my portfolio and client reviews on display for possible clients to check me out. I don't use most of their project management tools that they have developed because I have been doing this for a long time before Houzz even existed but if I was just starting out and never worked for architects or designers before, I would probably find it helpful.
I enjoy working with Harold Carter because he displays an earnest interest of insuring my success. He is easy to talk with, always sounds upbeat and asks the right questions intended to keep me moving forward. I would be lost and my business would become stale without his help.
Sincerely,
Martin Paul Breth, Jr
Hi! I signed up for the Houzz program and I've been using this service for almost 1,5 years. My business grows a lot because the quality of clients here is much better than in other platforms. Also I want to say that Houzz provides very good support team which can talk with you and check every month if your account is in a good state and everything goes correctly and how to attract even more clients. Highly recommend!
Great support and very useful! I definitely recommend Houzz partnership. From the projects folders organization to the clients match per design type, I sincerely think Houzz is an amazing success tool!
Our company has been with Houzz since 2015. One thing I have learned over these years is that Houzz is a trusted company that a very large number people turn to when they are thinking of renovating their home. This has made them an ideal partner for us, since we too are a trusted company as well. Our association with Houzz has definitely been the lifeblood of our business. We continue to rely on their expertise is drawing customers to us and validating our high standards.
Partnering with Houzz and their Pro Network has been a great experience and a source of growth for my company. They are easy to work with, provide pros the tools and resources needed to be showcased in great advertising spots, generate quality leads, and have good customer service. I would highly recommend for any business looking for a quality partnership! - Jennifer F.
I really love this platform and all that it offers! It has literally doubled my business. It's been wonderful to be able to work directly with my Client Success Manager, Akash Champaneri - he has made great observations and suggestions that made positive changes to my profile visibility almost instantly! I highly recommend Houzz to anyone in this field looking to grow their business!
Kris Kinkead is doing a great job as our Houzz liaison. He's on top of scheduling our monthly meetings, he provides valuable insight into the benefits of Houzz Pro, and he clearly walks us through the nuances of the system. With the few questions that have arisen for us, he's quick to reply and provides a thoughtful and concise response. Well done!
Houzz is the premier online resource for both homeowners and all those who serve them to meet, collaborate, and educate themselves.
Houzz has elevated both the knowledge level of our clients, and our ability to service them.
As a longtime Houzz user and recent convert to Pro+, I've been very pleased with the level of service offered by our Pro representative, Brooke Willis. Regular calls (2x/month) keep me apprised of how effective our advertising is, as well as tips on how to make our profile more effective in reaching potential customers.
The service is certainly not inexpensive, but good investments rarely are. Strongly recommend!
I am a Houzz Pro user and I love it! I get great leads and superb customer service. Other than my website, Houzz is the only form of advertising that I use. It has given me great results.
From the business
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out. We are sorry to hear about your experience. We have reached out privately using the email that is associated with your Houzz account.