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Houzz Reviews Summary
The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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Houzz Pro is a great tool and very intuitive. We love Houzz in general and always receive great customer service.
Houzz Pro is a great way to follow leads from start to finish. As a small business owner I'm always looking for efficient ways to use my time and Houzz Pro has helped in that regard. I need to be able to update my photos easily and often and trust that potential clients will find them. My client manager, Dana Taylor, enthusiastically showed me where I can see photo view stats and other important advertising info to direct my outreach.
The first two years has been great experience working with Houz. Receiving 3 to 4 jobs leads per month. This year since January I have received only five leads.
We've been a paying Houzz Pro for about six years. The platform provides a significant percentage of our projects, but each year the ratio slightly decreases. We have to assume that they've saturated our market with other designers, as evidenced by searches for similar firms in the area. We used to top the charts. Not so much anymore, which is disappointing. However, our rep, Brittany Bromagem, has been instrumental in providing advice and guidance, which has helped. If you join the program, make sure you have a knowledgeable and caring representative.
Crystal does an amazing job connecting with me to make sure that I stay on top of my "to do list" in order to maximize my exposure to potential clients. The data that I am able to derive from the site helps me to gauge where my advertising dollars would benefit the most. We are also able to directly connect with potential clients through Houzz pro, so it provides those shopping on Houzz with an easy outlet to reach out to us. Thank you!
We are so pleased to have Elena Spitz as our Client Success Manager with Houzz, and more recently with Houzz Pro! She really knows her way around and is always quick to help out. As new features roll out she has been a great resource for us, as we grow our business. Our business has somewhat unique nuances, and she has taken the time to understand our business, and customize our support. Thanks Elena!
Houzz is without doubt the best platform on which I have built my business. It has helped us through uncertain times, as well as, the best of our beginning and beyond. I would give a 6 star rating or more but there are unfortunately only 5. My heart and love go hand in hand with what houzz has helped me achieve.
The awareness of Houzz if VERY low in our market so we don't get many leads through Houzz Pro. We find we have to educate our prospects about Houzz when they come into the showroom. Only one lead in 5 years has resulted in a project.
We have found the Houzz Pro site frustrating to work with. The options for answers are limited and don't fit the actual scenario. We often have to settle on an answer that is not the case because the right answer isn't available. We've been told the Concierge tried to reach us by phone but there we have not gotten those calls. There's an automated email that goes out when you select Lead Quality that absolutely should not go out. I retired a lead and found out an automated email when to the prospect right away! Totally inappropriate!
Ashlee has been there for me when ever I have needed her. She has given me great ideas and really helped expand me reach in the Houzz arena. She has taken her time to create a video and has helped with organizing my Projects page. I would recommend Ashlee to anyone.
Nothing compares to the results we receive from Houzz Pro. It's an important tool for October Five Fine Home Builders.
We are a small women owned architecture firm located in San Clemente, California. Many of our projects are residential in South Orange County and North San Diego County and we have found houzz.com to be an excellent marketing partner.
Houzz allows us to post our portfolio of residential projects on line for all potential clients to see our work. I can suggest to these potential clients to look on line at houzz to see the variety of projects that we have done over time.
They can also search for Architects in their area and our name and portfolio come up for South Orange County, California and North San Diego County where most of our projects are located. Many of our clients have found us by searching on houzz.com for architects in their area.
Houzz is an amazing tool for architects to market their design services.
I love the many features and functions of Houzz Pro. Houzz has not connected me with local clients, it has also offered an abundance of tools which facilitate a more productive process to get to the end result design my client receives.
Taylor has and is doing a great job as our "Client Success Manager". He knows his stuff and is always available to help me with our needs. I would highly recommend him for your "HOUZZ" needs
We have been very pleased with not only marketing with Houzz, but using all of the profile building and CSR tools that they provide. They continually improve their useable features making easier to upload photos and manage incoming leads as well as awarded projects. Our ROI with Houzz has exceeded our expectations.
Elena Spitz has always been great to work with. She's professional, knowledgeable and is always around to help with any issues we may run into. The Houzz website is so easy to use and is a perfect asset for leads for our company.
Tara Hickman has been great to work with for our Houzz rep. Professional, invested & approachable. Thanks for your help as we continue to work together!
Ann has been very responsive, and a professional in every manor. It has been a pleasure to work with her on setting up our account and getting the answers we need to move forward in a positive direction. Thank you Ann for everything to date.
Keeping the info current with the contractor and keeping up with the times most important. Makes the client feel more comfortable with the knowledge of the person whom they would allow in their house.
We've received a steady flow of leads from Houzz Pro since joining the program. Our customer account manager is truly fantastic. She is readily available anytime we need her. She helps upload photos, create our profile video, and helps with all of the management of our page that it's hard to find time for as a busy firm. We truly appreciate her!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members