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Houzz

2.0

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Houzz Reviews Summary

The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
276
value
299
shipping
176
returns
163
quality
265
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81,865 reviews

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Canada
1 review
0 helpful votes
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This website is a great to manage your business and get new clients through it. It has many tools to accommodate your startup as well as its own 3D rendering software. Which saves lots of money and makes the workflow more efficient. All in all this website is amazing and the people you work with are all great.

Date of experience: March 25, 2021
Illinois
1 review
0 helpful votes
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Great Service
March 21, 2021

The newer Houzz Pro is a great addition to the more established Houzz platform. Having the ability to organize and track leads within the program is convenient, allowing for less leads to slip by. It's user-friendly. The concierge service curates the leads resulting in better matches/fit between client and professional.

Date of experience: March 19, 2021
Morocco
1 review
0 helpful votes
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It is a good company. Worth the adventureIt is a good company. Worth the adventureIt is a good company. Worth the adventure

Date of experience: March 19, 2021
California
1 review
0 helpful votes
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My 2-star review of Avian Rogers, Moderne Builders, Palm Desert, CA was rejected without much explaining.

Date of experience: March 18, 2021
Houzz T. Houzz Rep
over a year old

We are sorry to hear about this. If you have any questions regarding a review you can reach out through http://help.houzz.com and our team would be happy to look into this further.

Ohio
1 review
1 helpful vote
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Working virtually with ‘UnComplicated Design' was the best decision I have ever made for designing my living room and finding my style. With help from Andrea I was able to get a ‘Mood Board' that my husband and I love for a great price. Thank you. It's a big deal because my taste in design is so different from his. Andrea was able to bring it together for us.

Date of experience: March 16, 2021
Haiti
1 review
0 helpful votes
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The best
March 15, 2021

There's no site in the world better than this. I tried it and I was so happy when I finished. I like it.

Date of experience: March 15, 2021
Colorado
7 reviews
125 helpful votes
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You won't get honest and accurate information from this site because in the discussions bullies run rampant. In window discussions, for example, people who are obviously in the industry put themselves forth as "experts." If you have a problem with a product and post about it, they will make it all about you and not the product. They will call you names (Karen, etc.), belittle your experience (it had to be YOU not doing YOUR homework, not any problem with the actual product), and relentlessly make fun of you and your experience. They could always just post their opinion without any of that, but they don't. Very obvious attempt to scare off anyone from saying anything about the stuff they install and/or sell, thus controlling the narrative to the point of total inaccuracy. Steer clear. The administrators do not step in -- the flagging system seems to do nothing. Until they stop the bullying and require that people post about their OWN experience rather than invalidating the experiences of OTHERS, the site will remain useless for helping consumers with their renovating / building concerns and dilemmas. Too bad. It used to be a great site before the mean kids took over.

Date of experience: March 13, 2021
Houzz T. Houzz Rep
over a year old

Houzz provides a discussion platform for both homeowners and home design and remodeling pros to share their experiences and support during the remodeling process. Each post and comment can be flagged if a member of the community feels that it should be reviewed for violations of our Terms of Use or Discussions Code of Conduct and that content is then reviewed by our team and appropriate actions are taken, up to and including the suspension of accounts where warranted. Once flagged, content is no longer visible to the person who has flagged it. If you have already flagged content and are still in need of help, please reach out to us through http://help.houzz.com with a link to the discussion thread you would like to be reviewed, our team would be happy to take another look.

New York
2 reviews
1 helpful vote
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Since signing up with Houzz Pro, My account Manager Jacob has been influential in getting us the leads that best fit our company in addition to a larger quantity of them. His consistent involvement has kept us on track to be able to maximize the potential of the site.

Date of experience: March 10, 2021
Italy
1 review
0 helpful votes
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Stupendo
March 10, 2021

Mi sono trovata proprio bene, ve lo consiglio. Andateci ne vale la pena.
Un posto molto molto accogliente e interessante

Date of experience: March 10, 2021
Algeria
1 review
0 helpful votes
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مثل الكثيرين كنت في حيرة من أمري وبدون إطالة هذا الموقع هو الحل الأمثل لمشاكلم اليومية فيما ينعلق بالإستثمار.

Date of experience: March 7, 2021
Florida
1 review
0 helpful votes
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Peter Warren within the industry solutions department has been so great to work with. We are a Houzz Pro account holder and Peter has managed our account for a couple years now. He always keeps us updated on the latest features and sales options. He works with our budget and is quick to reply to any emails of questions or concerns, whether they're covered in his department or not.

Date of experience: March 5, 2021
Canada
1 review
0 helpful votes
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Don't recommend
March 9, 2021

Bought a lolloi Hathaway java/multi rug from Houzz on sale 77 use or 129 cdn.
Took almost one month to arrive, tracking information was misleading and showed messages like delivered when it wasn't or delivered to fontana California when I live in Canada, my attempts to contact customer service to extract tracking information was like pulling teeth, had to threaten them with going to my credit card company to launch a claim and get a refund in order to have them investigate
I finally received the rug today but originally placed my order February 13th
The rug is a dull brown and grey and not the grey and apricot colour they display on their website, the product is not what is shown on their website
Very disappointed in the dull brown colour
And of course, it is not returnable, I will never purchase from houzz.con again
Save your money and go elsewhere and receive better service and accurate product information

Date of experience: March 4, 2021
Houzz T. Houzz Rep
over a year old

Thank you for the feedback. Our team has responded directly to your email. We are sorry for the frustrations this order caused.

Brazil
1 review
0 helpful votes
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Superinteressante
March 3, 2021

GOSTEI MUITO, FOI MUITO INTERESSANTE ESSA PESQUISA, SUPEROU TODAS QUE EU JA FIZ ATE O MOMENTO, ESPERO CONTINUAR.

Date of experience: March 2, 2021
Florida
1 review
0 helpful votes
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Pro review
March 2, 2021

I've been a Houzz Pro customer for over 8 years and am very pleased with the platform's results.
The site is modern, clean, and user-friendly.
The customer service and support team are amazing.
I recommend this site to all designers and remodeling professionals.

Date of experience: March 1, 2021
Mexico
1 review
0 helpful votes
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Cool
March 1, 2021

Very good app it helps to get subscribers on Instagram and this can help you to be famous ice is awesome I recommend this a lot

Date of experience: February 28, 2021
Nigeria
3 reviews
5 helpful votes
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Website Designing
February 28, 2021

I think this website is very good but they lack orderliness and they need to really improve on that.

Date of experience: February 26, 2021
India
1 review
0 helpful votes
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Great
February 26, 2021

Excellent Service give by them I am very impressed with there Service an policies very fast and authentic

Date of experience: February 25, 2021
Florida
2 reviews
0 helpful votes
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Does not stand behind their products
March 27, 2021

I purchased a hammock stand on 7/3/2020 and it rusted out in 3 months. I called they took 2 months to reply, so when i called them back they said the manufacturer bliss hammocks does not warranty against rust. I complained on twitter so they blocked me, when they called me their customer service dept called me a $#*!head and asked me if an alligator bit the hammock stand. When i asked to escalate he put his wife on the phone since i know they are not working in an office. A manager called me back and when i told him he said that he will find out who called me. He called back and said they could not find it in the logs but they will not stand behind their hammock stand.

Date of experience: February 25, 2021
Sudan
2 reviews
0 helpful votes
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Good job
February 25, 2021

It is good to deal with upscale customer and high professionalism in dealing and satisfying the customer in the simplest way because the customer is always right and thank you for your listening

Date of experience: February 25, 2021
Missouri
2 reviews
0 helpful votes
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Continental siding
February 25, 2021

We chose this company because they are local and we talked to their people at the fair. We wanted seamless siding which they have and produce. We called finally and Jason, one of their sales people came out and gave us a quote. We picked the colors and had it done. We did the winter sale had a discount. The crew was great. We are doing an add on to the house and requested the same crew. Cesar was the lead man and we loved their work.

Date of experience: February 24, 2021

From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


houzz.com
Palo Alto, CA, United States
+305
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