HouzzReviews 1,787

Well let me start by saying we just purchased a beautiful condo in NYC. The cost to furnish the place is around 30k which is no small amount. I decided to give houzz a try for a set of lamps in the 3rd bedroom and decide from there if I wanted to spend more with them. Delivery was slow and the lamps that came looked nothing like the picture, ok maybe a little like the picture but not what we are looking for. When I tried to do a simple return I was asked to take pictures of the lamp, the box and a few other things. Also I need to pay around $30 for shipping back which is a joke. Honestly I would pay twice as much to save myself time and money houzz falls short on furnishing my house, don't bother with giving them a cent of your money.

Returned a light fixture and had to ask Houzz to run interference for me just to get an RA number. I cost me $100 to ship it back. Today I opened a box to find a broken table. The box had obviously been retapped and the packaging was all retapped together. Hoping I don't have to spend another 3 days and 2 hours on the phone trying to get credit for this. What a hassle.

I scheduled delivery of my vanity on 6/3/21. I waited around all day as it said I had to sign for it. It never came that day and no one called to inform me. I had to search for a number to contact and there was a recording saying there was a delay and they gave me options for the next delivery date. This next date was not until 6/15/21. I sent emails to
CEVA. Waiting to hear back from them to see if it can come sooner. My bathroom is done and waiting on vanity/sink. I ordered though HOUZZ because it said it could be here by the time it was needed. I could not get several vanities from places like Lowes as they were not available for a month. I needed one quickly.

I ordered a morrocan pouf, an expensive one. It was advertised, 'last one', and after researching others decided to purchase. The box came quite beaten, with hodge lodge old tape. When opened i could tell it had not been open for quite some time. Hears maybe. The leather piping on the pouf was disintegrated and there are stains all over the bottom. Ite package is so large i can't move it nor do i want it in my house.
So there it sits. Can't tell you the inconvenience caused nor the lack of professionalism on the part of all parties involved. I have sent pictures and documented eyerythig.
Get this monster box off my porchQ!

We ordered 3 barstools from Houzz, made in USA. As Canadians, it can often be a lengthy process to have items delivered across the border. These came within the promixed delivery period, and were easy to assemble. My only complaint - the site didn't actually say they had to be assembled (although in hindsite it is logical), so I was surprised when 3 very flat boxes arrived.

Very easy to order on the website. Timely shipping. Item arrived in excellent condition. Tracking was easy to follow. Very happy with my purchase