HouzzReviews 1,787

I ordered an accent chair that was listed as available for delivery within a week or so. I then received a message from the seller that they needed a couple more days but shipping was delayed by a month. Then Houzz contacted me notifying me of the delay, while at the same time still listing the chair with a delivery time of one week, and Houzz still does on their site.

Meanwhile, I'm told my chair won't arrive for at least another three weeks now.

Ridiculous and unprofessional.

We hired a contractor that was highly rated on Houzz and who received multiple Houzz honor/badges. Long story short -- it was a horrible experience: uneven flooring, collapsed shelving (see photo), sloppy tiling, doors that won't close, etc. I went back to Houzz to more carefully inspect all the positive reviews and it became clear that they were fake. I submitted ample evidence to Houzz and requested that they look into it further. Their response made it clear they had no interest in investigating fake reviews. They said I should leave a review of the contractor to help inform others which I did, but they never published it. My investigation revealed a wide web of fake reviews present on multiple contractor pages.

I understand the need for consumers to do research before hiring someone and I certainly wish I was more thorough, but for a company to lend their credibility with awards and badges to vendors that are paying for false positive reviews is shameful. And on top of that, Houzz won't publish the negative review I submitted for the contractor. They suggested I go to houzz.help.com to see why my review wasn't published and I got the error screen pictured below.
Remodeling is stressful enough, save yourself the trouble and find your contractor elsewhere.

When the delivery truck came to deliver our order he entered the property thru a gate clearly marked that this entry was not for large trucks. He damaged the gate to our complex... it was destroyed and needs extensive repairs. I reached out to Houzz and did not get any reply back. I understand they outsource delivery; however, i would have expected some action or reply from Houzz as i did not hire the delivery driver - they did.

This is how started: You are returning an order with Bella Depot Inc
Your order was sold and shipped by a Houzz seller: Bella Depot Inc.
So, you purchase in Houzz.com but they have individual seller and they don't have free return like Amazon or other sites. Bella Depot request a lot of things before being able to send the fans back. The fans that I bought through Houzz cost 150.00 each and the shipping cost to return them cost me 141.50. If you are making a big purchase go with someone else that can offer you free returns because if you are not satisfied with the merchandise you will be stock with it, re selling it or paying like me the full return cost.

Searching local retail stores for a specific piece of artwork for several months. I never came remotely close to finding this unframed canvas medium to large artwork with a specific theme for a specific room - my bedroom. Reluctantly went online. Frustrated because in my mind I have envisioned what was desired for artwork on the wall and could not as of yet find. My long awaited new additional space (originally the patio) was constructed into a room ( with walls, windows & a door) adjacent to the bedroom & now extends the room. I needed that piece of artwork. Reluctantly going online knowing it would be risky for there was no in person to visually see the product. Knowing the theme/design, colorization, size, the specific site Houzz brought up a painting that appeared to be what I desired - it appealed to me. Hand painted by an established artist it was however I believed quite over priced@ over $300.00. At this point I decided to forge ahead & purchase. The package came surprisingly just a few days later. Packaged & wrapped ever so securely I took it out. Just how the site had described, shown visually - in love.