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Houzz

2.0

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Houzz Reviews Summary

The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
276
value
299
shipping
176
returns
163
quality
265
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81,865 reviews

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Louisiana
1 review
0 helpful votes
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I love the lights but one panel glass broken when box was opened. Now I will have to go and pay to have another piece of glass cut. Bummer!

Date of experience: May 31, 2021
New Hampshire
2 reviews
3 helpful votes
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Impossible to reach
May 31, 2021

Folding chairs came... ripped. Tried to reach. On hold over 20 min, Never got to speak to a human. Second order, table. Contacted me as to time... chose one, 1-5 last Thursday. I have patients all day, had to arrange for someone to be there. No delivery, no contact. Had to track down " Ceva?" Delivery. Again, over 20 min on hold, agent did not know where item was! Even though I was on their home page looking at shipping details. As of today Monday/31, have not heard a thing.

Date of experience: May 31, 2021
Houzz T. — Houzz Rep
over a year old

Thank you for sharing your experience. We appreciate your feedback as it will help us continue to improve our processes every day. If you have any customer service inquiries, please shoot us a note through http://help.houzz.com.

New York
1 review
0 helpful votes
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Broken glass on chandelier
May 31, 2021

Item was received with a broken glass. They were quick to respond and send me a return label. Hopefully I'll get my refund just as fast

Date of experience: May 31, 2021
New York
1 review
0 helpful votes
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Terrible
May 31, 2021

Read bad review decided to order anyways, item different size than stated, spoke to customer service rep immediately 2 weeks later still need to know what I need to do to return and get refund after numerous emails..

Date of experience: May 31, 2021
Houzz T. — Houzz Rep
over a year old

Thank you for the feedback. Our team has responded directly to your email. We are sorry for the frustrations this order caused.

Texas
1 review
0 helpful votes
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The best price for these tables, delivered within a week. Excellent Houzz service!

Date of experience: May 30, 2021
Virginia
1 review
0 helpful votes
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Houzz is great and I have ordered many items before, but I had to return a comforter due to the material it was made out of. It was not what I was expecting.

Date of experience: May 30, 2021
North Carolina
1 review
0 helpful votes
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Returns made easy!
May 30, 2021

Had to return lovely metal branch artwork... ( did not compliment my decor). Houzz was very quick to direct me to returns and process was quick and successful!

Date of experience: May 30, 2021
Massachusetts
1 review
0 helpful votes
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Great Service - very reliable
May 30, 2021

Purchase a love seat for an existing patio set I had. The service was fantastic - mobile alerts to keep me informed and delivery instructions were simple to make. Delivery was right at the start of the 4 hour window and delivery person was very friendly and helpful. Would use this again 100%.

Date of experience: May 30, 2021
Florida
1 review
0 helpful votes
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Miller Construction just completed remodeling our master bathroom. We contracted Roger Miller again after he did home repairs, inside and outside, after hurricaine damage. We highly recomend Roger and his staff. We were given a fair estimate and a complete breakdown of materials and a schedule for each step of remodeling. Roger was here EACH day and sometimes two or three times, checking on the work done by his staff. He always stayed in touch with us and answered our calls or texts immediately with answers to any questions. His staff was polite, effecient, talented and respectful to us and our home. They were quiet and completely trustworthy. We left our house key in the lockbox at the front door and felt completely at peace with any of Roger Miller's staff being in our home alone. The remodeling was done on time and well within our budget. We are VERY happy with the finished work and will ONLY use Roger Miller for ANY future work on our home. He is the BEST contractor in Jacksonville.

Date of experience: May 30, 2021
Canada
1 review
0 helpful votes
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Fenschel lampshades
May 30, 2021

First time purchasing from Houzz and everything went seamlessly. Love our new lampshades!

Date of experience: May 30, 2021
Texas
1 review
0 helpful votes
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I still don't have my couch. I was sent a tracking number and continue to check it but it says no item is on record with that tracking number. I even contacted the shipping provider using the tracking number and they, too, have no record. I would appreciate some kind of communication or response as to why the tracking number shows no shipment.

Date of experience: May 30, 2021
Houzz T. — Houzz Rep
over a year old

We are sorry to hear about this. Please shoot us a note through http://help.houzz.com and we would be happy to look into this.

Illinois
1 review
0 helpful votes
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Bedside table
May 30, 2021

Good experience. Fast shipping time. Love the table!

Date of experience: May 29, 2021
Texas
1 review
0 helpful votes
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We bought a shower fixture that, by all indications, was brushed gold in finish. When we received it, it was more like a light brown than anything else. Nice fixture, terrible color. To add insult to injury, we had to pay for return shipping. Not cool. Will opt for sites where returns are free.

Date of experience: May 29, 2021
Houzz T. — Houzz Rep
over a year old

Thank you for sharing your experience. We are sorry to hear the product was not as expected. To help answer any questions regarding our return policy here is the link: https://www.houzz.com/return-policy. If you have any customer service inquiries, please shoot us a note through http://help.houzz.com.

Canada
1 review
0 helpful votes
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Promises, promises
May 29, 2021

Not great. Ordered something two weeks ago for our deck with a week later delivery... just got notified it will be end of June!

Date of experience: May 29, 2021
Houzz T. — Houzz Rep
over a year old

We are sorry to hear about the delay. If the new window does not work for your needs, please shoot us a note through http://help.houzz.com and we would be happy to help.

New York
1 review
0 helpful votes
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Not super user friendly. Not great prices. Very long delivery and not a lot of communication.

Date of experience: May 28, 2021
Houzz T. — Houzz Rep
over a year old

Thank you for sharing your experience. We appreciate your feedback as it will help us continue to improve our processes every day. If you have any customer service inquiries, please shoot us a note through http://help.houzz.com.

Egypt
1 review
0 helpful votes
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Jocial
May 30, 2021

Very good web and this a better way to a good business, this web found any thing you wanted. Try it

Date of experience: May 28, 2021
California
1 review
0 helpful votes
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Horrible service
June 27, 2021

I have ordered two items on Houzz. Both items were poorly pacjaked, arrived later than promised and were damageds on arrival. On top of this nuisance, it was a pain in the arse to get a refund. Caveat emptor!

Date of experience: May 28, 2021
Houzz T. — Houzz Rep
over a year old

We're sorry to hear about this! Our team has responded directly to your email. We are sorry for the frustrations this order caused.

Oregon
1 review
0 helpful votes
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We were continually assured the item was shipped and on its way. Each time that it didn't arrive the estimated delivery date was extended about a month without advanced warning or communication. The company failed to help us understand or gather the information we needed to change our needs & make alternative plans. Customer support people were nice but completely illequipped to give us accurate information.

Date of experience: May 27, 2021
Houzz T. — Houzz Rep
over a year old

Thank you for sharing your experience. We apologize for the complications this order caused. We appreciate your feedback as it will help us continue to improve our processes every day.

Switzerland
3 reviews
0 helpful votes
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I have story...
June 25, 2021

Hi, I want to tell you how I had the situation... I couldn't believe anyone can help me with my case. I thought I would never get my money back, I decided to apply for a case with this company. Refu n db. Page. Li nk/ datab ase I didn't even notice how I regained my financial status. I finally could relieve from this nightmare that I got involved. I am very grateful to them.

Date of experience: May 26, 2021
California
3 reviews
0 helpful votes
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I'm disappointed.
May 25, 2021

I am very upset. Saw them by chance on the forum and regretted it. I tried to find people to help me solve this problem. And later I started to search how I can return my money and I found them. Refu n db. Page. Link /m oney They collected all of the pieces of evidence and made a strategy of how they can help me with my case. Do not fall for scammers. Thank them for everything.

Date of experience: May 24, 2021

From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


houzz.com
Palo Alto, CA, United States
+305
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