HouzzReviews 1,787

I ordered a floating bathroom vanity from Houzz. It arrived on time but my contractor informed me that Houzz sent a 36" vanity top for a 40" vanity base. When I called Houzz they told me it was a shipping issue and they wouldn't cover it because I had waited more than 5 days to report it. I submitted pictures to support my case. I became very frustrated because my bathroom remodel was on pause due to the ineptitude of Houzz customer service. Each day I called, Houzz representatives gave me a different story. On the 3rd day I was able to reach a Houzz representative who acknowledged some responsibility and after going back & forth, she offered me a $200 refund (vanity cost $1000) if I'd be willing to keep the mis matched vanity. I was so frustrated that I agreed. My contractor had to have a custom granite top and undermount sink made, which cost almost as much as vanity. I'm very upset with my experience with Houzz. Never again!

I should have received a substantial refund for a sconce that had an incorrect description
(Said it had 1 bulb not all the tiny ones you can see) & not a good housing that gods the interior lights but did not receive one.
I found their customer service to be lacking & almost harassing as the light was already installed & the defects weren't apparent until after installation but all Houzz said was to return it
Won't buy anything from a company who doesn't stand behind their products.
Bad quality & cheaply made
Ver disappointing esp customer service.

I ordered two vanities in two separate orders from this company. We waited weeks and weeks and weeks for it to show up. It was so frustrating how long it took. One was marked delivered but it never showed up. To this day no one has ever gotten back to me about where the heck it was delivered. And the other one had the countertop broken to pieces. We immediately contacted Houzz. They asked me if I wanted credit I assumed it was for the missing vanity which seemed fair. But no... They said that because I agreed to it they weren't going to refund my money for the broken product and gave me store credit instead of a refund. I was so upset. So now I get to wait weeks and weeks and weeks for inferior products that are either going to be missing or broken. Yay! I also ordered dining room chairs from them and a month and a half after I ordered and it still showed processing they said oh never mind they're not available anymore. At least I got a refund for that but the fact that nobody even noticed until I complained about it was really maddening. Stay very far away from this company especially if you are under any kind of building deadline. Use wayfair, use overstock, there are dozens of other housing supply companies that I could recommend before you turn to this mess of a company. Because they will not give a crap about you as a customer.

Be ware of bate and switch with this company, I bought a $4000. 00 door with this company, after doing my measurement. When it came it has the wrong holes to fit in. I decided to exchange it but they don't have the same door with the correct holes to fit it. So. Yes I decided to retuen it. Well! Well! Well! The good bate and switch they charge me $525.29 for a return fee. At first I thought it was a joke but boy I was wrong. The first bad experience started when they delivered the door, I paid extra for in house delivery buy they delivered it on my drive way blocking my wife's cars. When I called them they said oh it's a curb side delivery... I will never do business with these bunch of crooked people that dealt with this transaction and please be aware if you are buying anything from them. Don't fall for it, learn from me. TERRIBLE AND BAD TASTE...

I had a wonderful experience purchasing from houzz.com. One friend of mine recommended this store after purchase of the stylish furniture set for his house. Flipping through the catalogue with wide range of products I've finally found exactly what I needed! My brand new coffee table is a perfect fit for my living room. Now I can spend my leisure time with much more comfort and pleasure. Thank you for the great survice!

After being hounded for years by their persistent sales team we finally committed for a year of "Pro" service for our design company. This was very expensive and yielded no solid leads after one year.

For comparison, Google gave us almost 3,000 referrals in a year, Instagram almost 8,000.
Houzz Pro... 30. In an entire year. Less than 3 click throughs a month for $400 a month.

After a year they renewed us on a month to month basis for $400 a month with no fore warning or any follow up to see what we had thought of their "service".
Our Houzz Pro "dashboard" contains no information on billing, renewal terms or renewal dates.
To cancel your auto renewal you have to do it on the phone, 30 days in advance.
Our sales rep. No longer answers emails and will not address this issue.
We are disputing this with Visa and we keep getting charged.
We block Houzz Pro and next month we get billed by Houzz Advertising.

Truly a terrible, parasitic, dishonest company that provides zero value.
Avoid, avoid, avoid.

I placed an order for 2 carpets that were the were identical in color after the order was placed I received an email stating that the rectangular rug was a completely different color.
I was on the phone with a person who did not speak English so I ask for a supervisor, The website had the the correct colors, but they wrote back and said no you cant get this in the same color even though the order said I could. I was on the phone for over an hour before the super told me they could not fulfil the order! I Additionally went to OVERSTOCK.COM and had the same problem.
I do no not understand why these people advertise something they cannot produce.

It's is a amazing business and it's really good at the price. These days it's hard out here by this site gives you life lol. My kids love e everything.

We ordered a washer/dryer combo unit that was supposed to be delivered between Oct 12-15. Still "in processing" and it is Oct. 21 now. Cannot get anybody from the company to answer the phone, not even the customer service number. $1400. It's hard for me to believe a company is this unprofessional. I've left a couple of voicemails now and no call back.

Houzz is a horrible company. They misrepresent the status of items listed on their website, misleading customers to believe they are in stock. Only after multiple emails to Houzz to find out the status will the customer find out the item they were led to believe was in stock is actually backordered. And when you try to cancel the order (because you purchased a in stock item, not a backordered item), Houzz won't let you. They will charge your card anyway. If and when you eventually do receive the item, Houzz will charge you $11.75 to return the now unwanted item. Thus, they will unilaterally change the original purchase agreement without giving you the opportunity to opt out free of charge. So not only are they misleading customers, but they are amending a purchase contract to satisfy their needs without consideration for the customer. They will try to blame the merchant even though the customer places the order with Houzz and Houzz charges your card. This company is beyond shady. I don't think the word scam even begins to describe what kind of company this is. My advice to everyone is to steer clear of Houzz. You do not need to get mixed up with this kind of messed up company.

Just days outside return policy due to extreme health issues ( disable senior) they would not help AT ALL after the chair they sent arrived broken. The box wasn't damaged so it would appear the packer damaged it. Now I'm out $230.00. DONT SHOP HERE

I work as an interior designer and order all the necessary materials only from you. Always fast delivery and good quality

I ordered Buckingham 3-Light Billiard Lamp. They were packaged professionally, delivered really quickly and on the date quoted. Other websites that I checked had a 2-4 week back long for the same items. So far I'm impressed and recommend this Houzz company!

I received defective items. Houzz is giving me the runaround and will not send an RMA so I can return them. I finally got an employee to admit today that they are waiting on the manufacturer to allow the return, which is plainly NOT Houzz's return policy. Do not purchase from here unless you're willing to be at the whim of individual manufacturers whose policies you will not know.

I bought on this site everything is good recommend - bought on I highly recommend this site... i love this site... and like all the products... well done... keep it up... good job...

It's not the first time I've ordered from the guys and it's just a delight! Everything is done with maximum quality and attention to detail. I love it!