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Houzz

2.0

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Houzz Reviews Summary

The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
276
value
299
shipping
176
returns
163
quality
265
This company does not typically respond to reviews

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81,865 reviews

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Estonia
2 reviews
0 helpful votes
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Great experience
September 22, 2021

Have a great experience with your company. Ordered delivery and no regrets. All items came in the best condition

Date of experience: September 22, 2021
Algeria
1 review
0 helpful votes
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رائع
September 20, 2021

موقع رائع جداا أنا جربته لن تندم عليه ابدا يعطيك مل يوم 20اعجابا و 30 متابعا يوميا لن تندم عليه ابدااا

Date of experience: September 19, 2021
Ukraine
1 review
0 helpful votes
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Why it happened to us? My girlfriend and I have long wanted to buy a car and worked hard. I trusted a dubious company and was left with nothing in life. I didn't know what to do. I would like to find them sooner. Site here ( re brand. Ly/ eokvlq1) They were able to help me and were able to return the hard-earned money. I like them!

Date of experience: September 17, 2021
Canada
1 review
0 helpful votes
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Houzz
September 19, 2021

Great leads good communication with the team and always available for questions how to grow my business

Date of experience: September 17, 2021
India
2 reviews
1 helpful vote
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Very very nice
September 17, 2021

I can totally vouch for them that they are genuine and provide great service and we like everything about them and since we were there first time user we got discount
We will highly recommend their services and looking forward to much more business ahead

Date of experience: September 17, 2021
New York
1 review
0 helpful votes
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The item ordered has not arrive on time. No way to talk to a person. They only accept texts. Tracking of the package doesn't work (the link goes nowhere.)
Overall not a good experience.

Date of experience: September 13, 2021
Houzz T. Houzz Rep
over a year old

We are sorry for the frustration! A member of our team has reached out to you directly through the email associated with your profile.

New Jersey
1 review
0 helpful votes
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Thank you for being so good with your customer service. It is very natural in appearance very close to human hair and is very comfortable.

Date of experience: September 9, 2021
Canada
1 review
5 helpful votes
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Houzz is the worst
October 8, 2021

We signed up for the Pro ultimate program they offered in 2020. They claimed we were getting 99% of the lead coming in from an area of over 2 million. Only 26 leads presented in the year period. So in internet term that is about $150 per click. Horrible waste of money. To add injury to insult they continue to charge me each month even tough I have told them to cancel my subscription. With no response from them and no way to cancel from their system I am left paying for months. Avoid Houzz and predatory companies like them

Date of experience: September 8, 2021
Houzz T. Houzz Rep
over a year old

We are sorry to hear this! Do you have the business name you can share so we can get in touch?

Missouri
1 review
1 helpful vote
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Would prefer to give 0 stars
October 5, 2021

Buyer beware! I ordered two bathroom vanities from Houzz and both arrived damaged and the finish was very poor quality with pores showing through all over. After contacting them, they only acted as a middleman between myself and the manufacturer, who required that I repackage the vanities in the same packaging or new packaging in the same way they arrived for shipping 3,000 miles away. Impossible! It took a month of correspondence to even get that far. Then they had the gall to offer me a third of the cost and a repair kit, and suggested I sell them to recoup more of my cost. Never will I ever order from them again! Beware!

Date of experience: September 5, 2021
Houzz T. Houzz Rep
over a year old

We are sorry to hear this. Our team has reached out directly to your email associated with your profile. If you don't see our response in your inbox or spam, please let us know and we will resend it!

West Virginia
1 review
0 helpful votes
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They sucker you in with design software that is not user friendly and is completely unremarkable so that they can sell you on leads that barely flow for around $400/mo.
Then you find out that they pop up in the twelfth spot on google when people search for a contractor and figure out why the leads barely flow. When you call them on it they go into self defense mode and your onboarding specialist Danielle cancels her meeting with you a few days prior to the meeting date because she is transferring you to someone else only nobody reschedules the meeting with you and it was a long wait in the first place. I signed up for thryv the same week and I have had A TEAM of 5 people partnering with me during on boarding and I can talk to anyone of them. We do weekly virtual meetings and we are hand in hand all the way.

Bottom line is I've gotten enough leads to keep Houzz FOR NOW but between them and THRYV guess who I'll be dumping first?

Date of experience: September 5, 2021
Massachusetts
1 review
0 helpful votes
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MYSTIC RIVER BUILDING COMPANY LLC is professional, competent, and reliable for both major and minor building structural repairs. I had a water leakage problem on the roof of my house where two roof ridges/valleys merged. Prior repairs were costly and not successful. Built in 1850, classic molding was an added challenge to the project. Mystic River Building Company has talented craftsmen that are proud of their work and will not settle for anything less than perfection. Workers followed COVID-19 protocol and always donned a mast. Protective barriers for dust and floor during work and daily clean-up minimized inconvenience during the project. Recent record breaking rain and wind storms offered a true test, and Mystic River Building passed with an A+! The outside molding was handcrafted to beautifully match existing trim; plaster work inside was matched and seamlessly joined. (See pictures attached.) WHOLEHEARTEDLY RECOMMENDED.

Date of experience: September 4, 2021
West Virginia
1 review
0 helpful votes
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Disappointed
October 2, 2021
Updated review

Would like some info on this order haven't received this order yet any info on when to expect it would be greatly appreciated the tracking number isn't updated
Thanks

Date of experience: September 2, 2021
Houzz T. Houzz Rep
over a year old

Our team has responded directly to the email address associated with your Houzz profile. Please let us know if you don't see our response in your inbox or spam, please let us know and we will resend it!


Great shopping
August 19, 2021
Previous review

Great shopping

Date of experience: August 18, 2021
Florida
1 review
3 helpful votes
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We were redirected to this site mysteriously from the manufacturers web site, what a big problem! Them not only sent the wrong product but denied any responsibility. Their staff are about as helpful as a box of rocks. After a dozen emails and phone calls they reluctantly issued the RGA needed to return and gleefully informed me that the return shipping cost was my problem. If you haven't already guest we are in a dispute over the obnoxious treatment HOUZZ chose to use. BUYER BE WARE!

Date of experience: August 31, 2021
Houzz T. Houzz Rep
over a year old

We are sorry to hear this. Our team has responded directly to your support request. If you don't see our response in your inbox or spam, please let us know and we will resend it!

RU
1 review
0 helpful votes
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Remarkable service
August 29, 2021

I'm glad that I've chosen to work with Red Passport, I can't remember any moment when I was dissatisfied, everyone I talked to was very polite and professional. As a result I received citizenship in 8 months.

Date of experience: August 28, 2021
Illinois
1 review
0 helpful votes
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Worst experience ever.
September 26, 2021

I bought a recliner and wanted to return it. I rec'd an email saying they didn't want it back. I donated it. Then they wanted it. Tracked it down, sent it back and now they are not refunding my money saying it was damaged but cannot prove it was damaged. They are Horrible. So I paid $3200 and have nothing. Snotty customer service reps too.

Date of experience: August 27, 2021
Houzz T. Houzz Rep
over a year old

Thank you for your feedback. We are happy that we were able to resolve this issue. If you have any additional support inquiries please shoot us a message through http://help.houzz.com.

New Jersey
1 review
0 helpful votes
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Where is my stuff?
September 20, 2021

Ordered a bamboo rake. Tracking says it's scheduled for delivery on 8/12/21. Now it's 8/21/21. I couldn't find an email link to customer service on their site - all links led me back to the same tracking page.

Date of experience: August 21, 2021
Houzz T. Houzz Rep
over a year old

We are sorry for the frustration! A member of our team has reached out to you directly to help.

Kyrgyzstan
1 review
0 helpful votes
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Thank you
August 17, 2021

Hello I would like to plogodora you for the fact that you have created such a convenient site for purchase, it would be cool if you also added applications

Date of experience: August 17, 2021
South Carolina
1 review
0 helpful votes
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Horrible!
September 14, 2021

Ordered a $2000 vanity. Was delivered terribly damaged. Called Houzz and the rep said that they "should" replace it but it would need to be reviewed by the "team". I would hear back shortly. Heard nothing for over a week. I called back and they said that they did not want to replace but would offer a credit to replace. (The quartz countertop was damaged and there was damage to the wooden vanity itself. The box was actually ripped open on the side and "repaired" with cardboard and tape. Exactly where the damage was). I told them I wanted it replaced and they said it would again have to reviewed by the "team" but I would hear back within 24 hours. Have not heard ANYTHING! BUYER BEWARE! Horrible service!

+7
Date of experience: August 15, 2021
Houzz T. Houzz Rep
over a year old

We are sorry to hear this. Our team has responded directly to your support request. If you don't see our response in your inbox or spam, please let us know and we will resend it!

Yemen
4 reviews
0 helpful votes
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Thanks good
August 13, 2021

Thanks for jovial wep
نشكر جوسيال على المصداقيه أنها رائعه وممتازه شكر جوسيال نتمني أن نكون جزا لا يتجزأ منك

Date of experience: August 12, 2021
India
3 reviews
0 helpful votes
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Houzz have the best interior designers. They have best designs for making your house beautiful and price is reasonable.

Date of experience: August 12, 2021

From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


houzz.com
Palo Alto, CA, United States
+305
See all photos