HouzzReviews 1,787

The chest ordered from Houzz was made India and took months to arrive, a delay that could be excused given covid and the disruptions to the supply chain. However, the color of the chest did not match the photo, which showed a more uniform color. The chest that arrived was made of a multi-colored wood and looks blotchy, and the middle drawer won't open. I'd be very hesitant to buy another product made in India.

WARNING: Do not order anything from this company if you don't want to waste your time and money! I have placed an order that I have yet to receive after waiting three weeks. I was told that I can not receive a refund and they will continue to contact their fellow merchant to try and have the order delivered. However, they explain in an email that stated, "We will get back to you as soon as we have more information. If your order is unable to be cancelled, we would be happy to help you find an alternative solution." Yeah, the alternative solution is to give me back my money.!

My wife and I liked this lamp which had an orange base and cost 521 dollars. They sent me a another model which was priced at 467 dollars. So I texted them to compromise since the shipping was going to be expensive. Well according to Houzz their 3rd party seller could not do it. I just wanted back the cost of the difference since they sent me the wrong lamp. Aww but to no avail. I will never shop this site again. I will stick to Amazon (free returns)

We have been a member of Houzz Pro since 2016. We are a General Contracting firm in the Metro Nashville Tennessee area specializing in the design and construction of Backyard Get-A-Ways. Houzz has been our top project generator since 2019. The size and number of projects that we have landed as a result of our partnership with Houzz has been significant since 2019. We appreciate the professional promotion of our company through Houzz as well as the personal attention by Houzz representatives. Justin Ignacio has been our most recent representative with Houzz over the past year plus and has always been extremely helpful and considerate of us and our business! We use several other online platforms to promote our business and have found Houzz to be the most consistent for us! Thank you, Houzz, and Justin, for a job well done!
George Allin
Allin Landscaping

Ordered 4 bar stools took 3 weeks to get them. Then finally received packages there was 4 boxes and none of hardware was in any of them. How do they expect me to put them together with no screws or feet plugs? 44 screws and nuts are supposed to be with each chair! Never ordering again trust me they will get an ear full!

I ordered a rug from this company and they delivered the wrong rug. I have been trying to get the correct rug or refund for 3 weeks with no resolution. Every time I call I get no help at all. I am stuck with a rug that I did not order. They want me to pay for shipping a huge rug back. It is definitely not my mistake. I would suggest that you NOT do business with Houzz.com because they do not resolve issues like this at all. I have been getting the run around after about 5 calls and multiple emails with them with no resolution to their delivery of the wrong $350 rug.

Ordered an item November 13,2021 delivered in a damaged state on November 23,2021. Followed all instructions for return and have been unsuccessful. A return address was sent by a vendor email without instructions on shipping or refund process handling. No resolution as of December 27,2021. After researching my experience and Houzz there are many issues when encountering items delivered damaged and no receiving prompt customer service follow up.

I did most of my shopping online and given this year's supply/demand issues, I started shopping for Christmas in October. Most business extend their return policy for the holidays or at the least provide store credit for gifts that either miss the mark or turn out to be duplicates. It is not the case for this company. In today's market when there is so many competitors in pricing and delivery, you're much better off getting your goods from another supplier who understands good customer relations as Houzz most definitely does not.

I just spent an hour trying to locate my order. I received a confirmation but there's no record of It The customer service rep was only available via chat and could only cancel my order after they contacted the vendor online. Huh? You screw up my order and I now need to wait in an email from Regal Flame. This is bad business. I'll need to call my credit card company to fight the charge.

This company has no idea what costumer service is. If you are unhappy with the product or have issues good luck. Customer service does not get back to you or try to resolve the issue. I tried for 3 months to contact them to return 3 pendant light I purchased, no luck. I had to go through my credit card company to get in touch with them and than I get the " passed 90 days" return policy BS. The lights are untouched and in the box, It would very easy for to put right back on shelves but they want to charge $500 restocking fee and I have to pay for the return3 of 3 boxes... Because they would not get back to me? Dont deal these people. Wayfair is a much better company.

I bought a $500 chair through this website and returned it and never received a refund. The company left it up to me to fight with the seller who refused to refund my cash. Not good customer service

Your options do not apply to me. Yes I have the lamp but the finial is incorrect. So it's not the right order as pictured. So, send me a corrected lamp or a new finial. And if you are unsure what a finial is then allow me to explain.

Lamp finials set on top of a lamp harp and hold a washer fitter shade to the top of a lamp.

To whomever. On Nov 20 I ordered a set of knifes for my mother-in-law. I called on the 27th and was told the order had been canceled on the 22nd. No phone call or email. They said someone would contact me as to why. I waited 5 days called again told me the same thing. 3 days later I got an email asking if I had received the order or not received the order or had canceled the order. Well I don't need it now because I ordered it off another site. Extremely disappointed with service. Don't I will ever order anything else

Place an order on Nov. 1,2021, waited almost 4 weeks for delivery only to be told my order was cancelled, no explanation whatsoever, oh yeah, they offered 10% discount on future orders, LOL.
Do they really think I will be buying ANYTHGING from them after the last purchase?
My advise, stick to reputable outfit and unfortunately rip off place as Houzz is NOT one of them.
Terrible shopping experience. I would give 0 stars if I could.

I waited home all day for a walnut bed which cost $2400. 00. It never arrived. Got a call 5 days later saying that the delivery had been canceled in error. They left the bed in my driveway. It had obviously been left out on a loading dock in the rain. That's why the delivery person wouldn't deliver it, knowing no one in their right mind would accept such a package. Wet boxes soaked and fallen apart held together with duct tape. Houzz won't take furniture back unless I can document'damage'. They want me to put wet furniture together to see if it is damaged. Unbelievable!