HouzzReviews 1,787

I have used Houzz Pro for years. I appreciate their personal investment helping my business grow and always growing to assure that my business is marketable

The customer service at Houzz is outstanding! Huge shoutout to Tia M, from the Houzz team. She was super nice, accommodating and most of all very helpful. Thanks again for all your time and effort in resolving this matter!

Anthony is always a delight to speak to. He is thorough, provides in depth verbal and visual guidance but most of all sends a helpful follow up email almost immediately once our meeting has ended. Anthony is no stranger to the home improvement industry and the platform has significantly improved since the last time we spoke. All in all I am looking forward to our next update/brainstorm sesh.

Thanks Anthony!

- Mary Salamanca of Innovation Construction in San Leandro CA.

They will not allow you to cancel your account on your own. They require you to call and discuss why you want to cancel, etc. If a product prevents you from canceling, aka tricking you, it's a bad one.

If you end up needing to cancel it's just better to call your bank for a charge back.

Plus -- their 3d floor plan builder is sooo glitchy and barely works. This is the only thing I wanted to use the account for, but it's just not a good product.

Just got a "demo" from Houzz. I was expecting to be sold on this product however, the gentleman was less than helpful and really could care less about helping me visualize how their product could benefit me. Wow, what a let down.

I've been with Houzz for several years and have found the marketing, CRM and business support to be extremely helpful at finding clients, improving my marketing and client leads. Initially I only wanted a site that I could host my portfolio but they have become invaluable as my primary support for moving my business forward. Thank you Houzz

After they sell you the subscription they stop calling, I`ve been waiting for lead since March, they change the accountant manager every week and still didn't help me with my profile. I want my investment back!

I didn't include the order number because they didn't provide it even after asking.

We were in need of a new deck as our old wooden deck was starting to show it's age. I found Pulsar Construction online and requested a quote. Alex called the next day and was very kind and professional when going over options for our new deck. The quality of his work is exceptional as he pays attention to the finest details. I would highly recommend Pulsar Construction to anyone. The deck will out last the house. Thank you for all your hard work Alex. We are thrilled with our deck.

This company wasted my time and money. I ordered a bookshelf from Houzz, and they contracted the delivery logistics company Ceva for delivery. Neither of these companies have any ability to help with a delivery date that I was very clear about and ultimately I spoke with them and they keep falsely assuring me that it would work out. Well, it didn't work out, I stressed out for three weeks over this mess, and finally had to ask for a refund- less the shipping charges. If one of the six people in customer service had been straight with me, I could have just canceled the order and not have to pay for shipping. So, terrible experience. DO NOT GIVE HOUZZ YOUR BUSINESS OR MONEY- go literally anywhere else.

They refuse to cancel your subscription without first making an appointment to talk to a technical specialist. If you call their number the "specialist" will not be available to take your call. This is a huge waste of everyone's time and is very unethical. I've been using Houzz for about 10 years and have recommended it to many people. I will no longer use Houzz for anything and will no longer recommend it.

Bought and cancelled Chinese lamp very expensive got same identical one 50 dollars cheaper they don't match and couldn't come close always look elsewhere they another store company will have it cheaper Houzz just too expensive

I signed up about three months ago was supposed to have a website live within 2 months I just got the info last week to start my website. I cannot get into my dashboard because they have some email I never heard of that I never knew so I could not set up my site. I talked to a supervisor I told them I want to cancel they told me I could to whatever I wanted but they would pull my money out of bank no matter what I did. I have been trying to get ahold of them and talk to someone that can help but they will not return my calls or my email.

I want to return a rocker that I could not put together because the screws did not work on one section of the rocker. I was not able to tighten them. I have called cust. Service 3x still no resolution. Not sure if I have to pay to have it shipped back?
Customer service people are hard to understand, due to accents. Have gotten nowhere with them as of 7/15/22

I hope that Houzz will send bathroom light paid in full. Waiting since June 14th for it to be delivered.

I ordered a pendant light and got a lampshade instead. Four weeks and four attempts to straighten out with Houzz, still no light. Every time I contact them they have no record of my communication with them. Shopping local may or may not cost more, but my sanity is priceless.

Perfect for professional residential contractors. An all in one program to effectively run your business and generate good quality leads. My only gripe is that there aren't many small jobs that come through but still no complaints. I would highly recommend over the competitors.

They talked me into trying them out for a year so I did I paid for a year in full so it would prevent them from trying some bs. Well little did I know they have an auto renew clause that they don't tell you about when they tell you to just try it for a year. I had no idea it renewed until I started getting emails about failed payment. I gave them a card over the phone to pay for the year and did not give them permission to keep it on file which they did. At least to my luck the card expired so they couldn't use it. Now I have been trying to cancel it for a few months and still no luck they are a horrible business to work worth.

This company sends spams every couple days. Even after you unsubscribe numerous times. And email them to unsubscribe.

Sending commercial emails like that without the receiver's consent violates regulations in many jurisdictions. Like in my jurisdiction, them sending me spams without my consent violates Canada's Anti-Spam Legislation.

Spammers are scammers. This company chronically spamming, despite it violating regulations, tells you all you need to know about them.

Was told top of plant stand was natural stone. Discovered it was a faux product. Houzz refused to make any adjustment because I addressed it with them 2 days past "their" 30 day return policy. Order #: 1731-1073-9848-5494

2
3
Order Placed Ships By Est. Delivery
April 25 May 2 - May 9 May 5 - May 13

High Flower Stand Pedestal With Bronze and Black Accents
$1,439.00 x1

Subtotal: $1,439.00
Shipping: $0.00
Tax: $140.32
Total: $
United States

View or Manage Order