HouzzReviews 1,787

I was over sold on the lead generation function go the software. After taking over a month to get set up on the software it started generating poor leads. I tried to cancel, they locked me into a year long agreement. I tried to make the best of it and responded to any lead that might have even been close to good and still did not generate work. I had a sigh of relief when the year was up. I finally realized they were still charging my card and found out that they have an automatic renewal. For another year! So now they say I'm trapped in a software that I have absolutely no use for. BEWARE!

No need to go anywhere else for marketing/advertising need for your business. Houzz is by far the best!

The sales talk more but do less work. I almost signed up with them having to learn that they beat around the bush. I was promised a refund and its been two months and the sales do pick up the phone nor they call back. SO read between the lines when they talk. I also feel they dont give you a chance to speak.

I ordered a table over a month ago. It is two weeks after the promised delivery date but it did not arrive. I called multiple times and asked to cancel it but customer service will not cancel it because it has a status of shipped. "Metropolitan Warehouse". Cannot tell me if or when it will arrive.
This is the latest message I received;
"As of now, there is still no estimated delivery date but the tracking should be updated every 24-48 hours. Please let us know if you have further questions.". Tracking is not updated
Regularly. I just called again abs they said they will put down the 20th but they won't estimate because they have no idea when it will arrive. Yes my question is when will I get my table?! I would absolutely NEVER order from the is site again.

Scam, no leads, threw the T&Cs at me
Wouldn't recomment anyone deal with Houzz.
Terrible service and 0 genuine leads.

Houzz is the ultimate source for the home - very impressive marketing for the benefit of professionals. It is an accessible and understandable website for everyone. I mention it to my clients to assist them in visualizing their needs and wants.

Seamless order process, competitive price and fast delivery let down by poor design and cheap construction. Buyer be aware! This set is around 8/10ths expected size making it way too small for average American. Not sure if Houzz actually tests all the products offered on their website. Reluctantly, we sent it back after opening the first of 10 boxes and being shocked at miniature sizing. Houzz made us pick up the almost $400 return freight cost which means I won't be shopping with them again.

Ordered a Farm sink from them and came all dented. Most dents would of been hidden but as I explained to them the top of it is dented and wouldn't sit right on top. I opened box because yhe cabinets were being templated and needed sink in cabinet. Explained how I needed another sink ASAP. Took days for a response and they offered me 40$ to keep. Again I'm like I can't use this sink and still haven't heard a response in a week. Will not use this company again. Really bad customer service

I found a sconce I had been looking for on Shop Houzz, to match one I already had. More than a month after I ordered, and after contacting Houzz to follow up with the seller, I received the wrong item. Houzz said that I didn't need to return it, they would re-order the correct item, and I should just donate the one I received. Which I did. I then received notification that the re-order was cancelled, and that I needed to return the incorrect item in order to get a refund. Many emails to Houzz later (they never responded to ANY) the only way I received my refund was to file a Better Business Bureau complaint. Terrible experience!

Please, do not buy any good in this site, I bought a furniture on May 11,2022 to be delivered between May, 16 and May 20. They haven`t delivered yet, and they don`t have any idea when they will do it. I`ve been contacting them for a week and I only receive evasive responses and they are trying to convince me to cancel the purchase, so they don`t have to take care of what is happening. The worst thing is that they are still selling this product, knowing that they can not deliver it. I had an event last weekend and I could not count on this furniture.
https://www.houzz.com/products/picket-house-furnishings-stanford-storage-bar-white-prvw-vr~*******?lid=*******

My husband and I ordered a bed from houzz in January and when it finally arrived in April the box was beyond damaged and the main support piece to the headboard was broken. The delivery was dated while in transit with no updates available and then it just arrived 3- days later with no delivery notification and the box severely damaged. We immediately contacted houzz customer service with photos of the damaged box that was delivered and the part of the bed that was damaged and broken and here we are- 5 weeks later, the bed is still in the box in my dining room not usable and no resolution from houzz. We have been told each time we call that they are waiting to hear back from the vendor on a resolution and that there is no one to escate this to however 5 weeks is beyond a reasonable time frame to provide a resolution. The icing on top is that i am also pregnant with no bed to sleep on because its been in a box broken since it arrived. This was our first time purchasing from houzz and we were hopeful to purchase additional items because the buying process was easy and the shipping time was decent however given our current experience I don't trust houzz.

Tried cancelling an order for glasses before it shipped i was told no you can only cancel 30 minutes after you place an order my order was shipped and i cant get authorization or a shipping label to return i am out the money and stuck with the glasses i contacted houzz several times but they only orocrastinate and never sent ma labels to return do not buy from Houzz

The order specifically states transparent chair leg covers, and we received white. They claim that silicone doesn't come transparent, but that is what they stated on their order form. They are stating that I must return the product to China. Their office is in Palo Alto, Ca.

Houzz is a great service for professional designers as well as those who want to redecorate their homes. You can search for design ideas, shop for furniture and find professionals for your design ideas there. I've ordered a set of lamps for my dining room from Houzz website. I'm very satisfied with the quality, but the delivery took about 5 weeks, which is a bit too long. Keep it in mind when ordering from there that the delivery will take some time, but it is a common issue when ordering furniture.

DO NOT BELIEVE THE REVIEWS ON HOUZZ

My negative review of Resistance Swim Spa who sell steel swimming pools keeping being taken down.

Customers are spending tens of thousands of pounds with this company and need to be aware of the issues we have faced with them before the spend their life saving with them.

I purchased a swim spa from Resistance Swim Spa soley based on the 5 star reviews published on HOUZZ.

My experience with them has been nothing short of horrendous and HOUZZ have not come back to me to explain why my negative review keeps being taken down.

In 2019 I purchased a swim spa, years on and endless calls/emails we have been left in a terrible state with a pool that leaks, equipment that doesn't work, not enough circulation in the pool resulting in green algee and no way to filter the water and after spending almost £50k we still cannot use this pool as it is not fit for purpose.

I tried to post pictures to show the shocking state we have been left in but my posts keeps being taken down and our only recourse now is legal action.

Please do not base any purchase on the reviews on HOUZZ.

Edit
Our 2022 Transparency Report has landed

Order #1724-4093-0283-9949
Did you select something on Houzz website?
Are you going to pay for your purchase? Stop!
No need to rush!
This is not a company you can trust!
I bought a kitchen sink from them for $450, a very nice floor lamp for $150. Left great reviews. Even was honored with 2 coupons for $30. AND...
An expensive $1,300 medical cabinet bought on Houzz turned out to be defective and some parts were missing. I didn't have the opportunity to open the box with the cabinet as soon as I received it due to renovations in the apartment.
But based on my very good experience with Houzz, I didn't doubt for a second that the cabinet was in order!
Deeply mistaken!
Yes, it's been over a month since I bought it. But I had good circumstances! And I've already been a great customer for Houzz!
I demanded to replace one broken door and send missing parts.
Received a categorical refusal!
Especially by manager named Sarach.
$1300! Completely useless cabinet!
If you want to lose your money, be sure to buy items from Houzz!

I've used them all, And HOUZZ pro is truly a product made with the Contractor in mind. Not only that but the consumer side, offers seamless communication and collaboration with your customers. GREAT PRODUCT.

I purchased a table which before I received it I found something I liked much better. I worked with Houzz to get an RMA to return the unopened tabled. I had returned within the week of when received the RMA and 7 weeks later I am still fighting to have the original payment returned. I had provided shipping confirmation that it was returned and received. Which initially they claimed it was not received until I provided them with the receipt info from the carrier, even though they had the tracking number. It is a VERY FRUSTRATING experience and I doubt I will ever use Houzz again based on this experience.

Like many others on this website I enrolled in their pro services on 2020. The renewal and cancellation terms were misleading and unclear. California Consumer law section ******* requires that certain things occur but they do not abide by them. I dont have enough space to include the full details but some of them say it is unlawful for a business to *******(3) Fail to provide an acknowledgment that includes the automatic renewal offer terms or continuous service offer terms, cancellation policy, and information regarding how to cancel in a manner that is capable of being retained by the consumer. Or *******(1) Fail to present the automatic renewal offer terms or continuous service offer terms in a clear and conspicuous manner...
Clear and conspicuous has a clear definition which is not met by HOUZZ.

They are trying to bill me for renewal but I cannot cancel or change my subscription. It seems to me that Houzz is taking advantage of contractors through unclear and misleading terms and conditions.