HouzzReviews 1,787

I've been a customer of Houzz Pro for 7 months and as a small business owner (who also happens to be a sales operations manager in my 2nd life and works with databases for a living), I desperately wanted this product to work for us. We needed a way to streamline estimates and make them them more efficient for our carpentry business. From the very start, however, I found the platform to be glitchy, and frustrating to use - it's not as intuitive as they promote it to be. The item catalogue is clunky, and unless you track expenses they way they do, you'll end up keying in your own items which, again, is extremely difficult to update. When I reached out to customer service on multiple occasions with questions, feedback, concerns - their responses tended toward resistance over actually being helpful. Very frustrating experience, and this last interaction with their support team has cost them a customer for life. Proceed with caution if you are a small business owner on a tight budget and are looking for a tool to make your life easier. HouzzPro is probably NOT your answer.

I was initially earnestly skeptical and for good reason. The reviews here, there.,.everywhere are cut throat, so I hesitated, Let me be clear, I can't review this service in it's entirety yet as I've not been fully immersed or The experience to this point, so far, is off the charts. What immediately struck me was how natural the split interface felt color coded blue & green. Had a slow start trying to figure how to navigate between personal and professional accounts. I maybe slow sometimes but that was a kill joy. I couldn't exactly find where to login for Pros because with some of the accessible PRO's features available while logged off which shares profile data/information with the personal account made me think 'it's the way'. Houzz has a massive stack of features with a split personality. My thinking at the time was someone forgot to flip the switch, but that didn't sit right. I still had more avenues to explore, then at last...the login. While waiting for my brain to catch up, and not so much time, I watched most of the videos, rendered my house in 3D furnishing it with decadence. Once in the know how it got real quick which happened coincidently just 20 before the onboarding. The original zoom meet with support was a week from today. Hoping someone would cancel, I was put on standby. The following day they scheduled me 5 days later putting that person after hours. They made it happen, good for me. The 1 on 1 Webinar took me from a newbie to proficiently functional +\-1/hr.

Waiting for the paint to dry, with no more to report at this time. Seems premature for Houzz to solicit reviews, however Houzz software as a service is some kind of special. But there's room for improvement. 1) When searching for services, include local area estimates based on market data. 2) The clip feature is limited to Pros...why? Clients will spend more time...Houzz Shopping. 3) Integrate clients purchases/cart in items with clients build plan rendering a 3D model.

Received damaged product, and was not given discount. Product was packaged damage, not damaged in shipping. Do not purchase from this company.

If you want the best for your walk in shower remodel job done right and worry free the first time around with high quality work ethic and standards and no excuses or delays and also an amazing two day turnaround time from demolition start to project completiion... call the dream team from dreamstyle which is team leader henry nunez... who is a plumbing, framing, and master of everything in his job / trade... his hard working and skillful brother hugo who is awesome at his job... last but definitely not least member of the dreamstyle "dream team" gabriel haro... who gives everything he has to for the job in order to help make every aspect of the walk in shower installation /remodel completion perfectly amazing... i work with special needs individuals and this walk in shower is going to greatly benefit them and their ability to step in and out of the shower with great ease for years to come!
If you are serious about getting a walk in shower call dreamstyle right now and ask for the "dream team" henry nunez... hugo nunez... and gabriel haro!... i rate this "dream team ten stars out of five stars... you heard it correctly... the dream team did a double good job of 1. Communcation... 2... meeting clients project remodeling needs... 3. executing remodeling installation project better than expected... god bless the "dream team" from dream style... i am extremely satisfied with my project and you will be too... what are you waiting for... call dreamstyle now and ask for the best... ask for the "dream team"

DO NOT ORDER FROM HOUZZ UNLESS YOU ARE ABSOLUTELY CERTAIN YOU WANT THAT PRODUCT... THEY WILL FORCE YOU TO PAY FOR RETURN SHIPPING

Although we asked our renewal to be cancelled in good time before expiry it seems that according to the small print that they call T&C they renew a month in advance without any notification, i. E. checking if the customer is really happy with the service and would like to continue.
It is the 2nd time when this is happening as we got stung back in 2016 but last year a good sales person with a great presentation of how wonderfully Houzz has changed persuaded us. The reality is very different as there is no change.

I tried to open an account with Houzz and in the beginning the guy there was nice but he didn't understand what I need, the most important for him was to take my cc and charge me without to explain what I need to do or how it's work. I tried to schedule an appointment with the stuff but now one calling back.
After a month that no one call me or no one want to help, I tried to delete my account and I got surprise how hard it's. They don't let you do it by yourself and you have to call them for that (first time that I feel like scam).
I was waited on the line over 3 hours, on the same time 2 people hang up on me the phone (one of them because he didn't understand my English).
After 3 hours I got the person to help me to do it but still he said that they can't do it and I need to wait another 48 hours before they can do something, I don't know what and they didn't explain me but they also didn't want to send me a confirmed about my request. If you just start your business Houzz it's not a place for you, they just charge you and no one really will call you back.
Save your money and time and just use different platforms for your business!
Houzz is the worst!

So I just discovered that HOUZZ has no idea how to fully describe an item on their website. And it just cost me $17.09 to find that out! May not seem like a lot of money. But I'm not a fan of just throwing away $20! Ordered a beautifully described planter, and literally in the description, it says "large". I don't know what that word means to you, but to me, it means (especially regarding a plant pot) something larger than a tiny little pot that might fit a 2" little plant in it. SO freaking disappointed it's hard to express! But $20 later, I'm now headed to freaking Fed Ex to send that tiny little thing back to them! (Like I needed another errand to run!)
Won't be ordering anything else from Houzz! Amazon may not have it all, but I'll shop local, and hopefully find something I like. But damn sure not ordering from Houzz again!

If you decide that you can't use their service or it is not the right fit for you... they make it impossible to cancel. Hidden contract and terms on signup, and customer service is terrible about helping you cancel. You will get put into a loop of "i'll submit a support ticket for you", "why do you need to cancel", anything to not help you cancel. I used to like browsing Houzz for products and services and purchased a few nice and pricey items from them. They certainly lost my business for life.

The app won't let you do almost anything and their houzz pro website is not responsive. Meaning you can't edit or review proposals on your phone, until you sit at the desk. In 2022….it's quite non-common as responsiveness is one of the top priorities of website

I ordered a $700 area rug from Houzz. They IMMEDIATELY charged my account. At the time of my order, it said my rug would ship in 1 day and be at my house in 3 days. 7 days later, their customer service systems still showed my order as "In Process" and the order was changed to mid-October for delivery. I contacted customer service and they gave me the run around and could not give me a specific date as to when the rug would even ship. When I requested to cancel the order, of course they immediately started with attitude, and of course my money will be refunded in 5-10 days (which should never have even been charged if they didn't have the product to ship) Save your time, money and go elsewhere. Finding a number to contact them at was NOT intuitive and I suspect that is by design. Better merchants out there. Save your time and aggrevation.

Houzz.com's policies and practices are severely lacking. Customer service is a great downfall of theirs.
We ordered a bathroom vanity through Houzz. Vanity was delivered, and because the person doing the install was not yet available, we stored the vanity, unopened, in our garage. When it came time to unbox and bring in the house, we discovered significant damage to the unit. A cross piece from the front was broken, hinges were bent and there was no way to make the item usable. Notably, there was no apparent damage to the exterior of the package.
Attempts to initiate a return were met with immediate rejection and reference to the damaged item/return policy. In full disclosure, the general policy allows thirty days from receipt for return initiation, but only five days for freight shipped items. We contacted Houzz at the twenty-nine day mark. Certainly past the five days, but we thought that for an $800 item with no apparent damage to the package, there would be some leeway on Houzz's part. There has been zero consideration on the company's part, through three levels of customer service contact, and we are left with an $800 box of firewood. A company of this size should really consider working with customers in a more individual way when appropriate, rather than blindly pointing at their policies.
Bottom line, because we had a delay in the work done at our house, we opened a package a few weeks after delivery. We were presented with a fully unusable item and Houzz refuses to assist in any way, being OK with us out $800. We are planning a move in the next year or two, and will have an entire house to furnish…. I can tell you who will not be getting any of our business—Houzz. Com. This company has had the opportunity to take care of a customer and preserve future business, yet has not. We're out $800, and they will be out many $1,000's of future business.

I ordered some chairs from this site and they sent them to the wrong address, even though l had ordered items from them in the previous 8 weeks that had been delivered to the correct address.
When they did not arrive they gave me an address from 10 years ago, that was not even in my profile anymore and said they were sent there. We drove two hours to check on this and they said they did not receive anything. I called the company for a refund and they refused to refund the costs or do anything but offer a 10 % discount. Never will trust this site again.

I order filters for my refrigerator andI have tried numerous times to contact this company thru email. My emails come back undeliverable. I have the order that it was accepted, but no communication since.

I love this ice bucket. The anchor on it is perfect and it holds numerous beers and couple of wines.

The company Houzz, along with their Merchant Swiss Madison refused to compensate me for a defective toilet after it was discovered after 4 months of use. I was with their customer team for hours within days for over two weeks. I would caution a purchase from this company with a "buyer beware." I do believe that a toilet costing over $500 should last more than four months, considering toilets last for decades. If a company sells a consumer a defective product they should take accountability and make it right.

I ordered 2 nightstands on June 25,2002. This first one came broken so I cancelled the 2nd one. They sent the 2nd one anyway and told me I had to pay to send the first one back. I spent $90 to return it then returned the 2nd one(that I already cancelled). Its now September 7,2022 and they still will NOT refund my money! Its terrible quality and they scam you and keep your money. I now have to file a lawsuit since I have no nightstand and no money back! This company is the worst!

I have never encountered such disgusting difficult unfriendly packaging in my life. Forget about the product - my first encounter with this company through their packaging makes it clear to me they do not care about their customers. I'm sure they have probably never even tried to open their own packages. Box was impossible to open and then made a huge mess and getting the product out was like excavating and then nothing - absolutetly nothing - of the packaging was recyclable. Note even the cardboard being completely contaminated with spray foam. SPRAY FOAM - REALLY?!?!