HouzzReviews 1,787

An older Kitchen bar stool broke and needed a replacement quickly. Looked online at Houzz, found a totally different color and style that I liked, ordered a couple of replacements and they were delivered right to my door in a few days.

Kitchen island now looks fresh and new. Love it!

Purchased window cover in a large size. I've covered several windows before but this was a different brand. It arrived on time but tube was damaged. No problem because the pattern was not affected. The product was more difficult to work with. The backing is heavy and not easily removed as it's applied. Even with 2 people. There is also an area where the paper appears damaged. It's up and looks good. 2 days now but the color has not yet evened out.

Fluid. The inventory of items was extent and the quality of choices great. Delivery was ahead of time and assembly was simplified. This design does require time and detail on the wood preservation, but it was worth the design.

TERRIBLE COMPANY
Terrible company. DO NOT buy anything from them. You would regret it big time! I rarely write reviews; however, what they made me go through is so shameful, so I want everyone to know. I bought a sectional from them, and after a month, one of the century's biggest earthquakes happened in Turkey. My family and friends were also in the affected area, so I had to move out immediately to go back. This item is one of the biggest purchases, and I had no place to store it - and the return period passed only a week. Companies like CB2 did not even second my request; the moment they heard what happened, they sent someone the next day to pick up my rug, coffee table, and media console and sent me a full refund immediately- and my return period passed almost 2 weeks with them. They were super kind and understanding. BUT HOUZZ! They kept making me call them, their customer service representatives were so rude, and their Supervisors were lying big time! They said it's not them; the supplier is not accepting the return, but I called the supplier directly, and they kept telling me they requested them to help me out, but HOUZZ is rejecting the request. In an event like this, where that money will be used for people in need, where this company stand is so embarrassing. They have no value whatsoever, and I am so regretful of ever doing a transaction with them. You wouldn't want to do business with companies like this. The fact that they made me go through all this process while we were also suffering on the other end is utterly unacceptable. SHAME ON YOU, PEOPLE OF HOUZZ!

We bought a light fixture in December. It wasn't right for us and we contacted Houzz for return instructions. We followed the instructions and sent the item back. After not receiving a refund, we have been calling, gave Houzz a copy of a the returned UPS shipment showing receipt of the item by the sender. Now Houz says they need ore information to find the order. What more can they ask for?
Totally unsatisfied by their lack of customer service and certainly will never use them again.

This house is perfect for our pointer mix and our pit/husky it was easy to put together we love the mocha color it matches our pit/husky her name is latte and our pointer mix name is Snoop Dogg

I joined houzz to increase sales at a very high monthly fee and got 4% customer support, I joined again for 2023 since november 2022 and the support from Shane Larson is 0, he keeps telling me that my profile will be updated and it's 2 month later and all I get is bullsit, he says he will help me go over my settings but its just talk

IF I could have given a negative number I would be a negative infinity and beyond number.All I can say is it is not worth the headache, heartache and money. The lack of satisfaction you get from using this software is tremendous. Google search " Houzz Complaints" to get more details or better yet just sign up with a company like Build Book. They may not have all the pretty pictures in their format but it sure works. The worse experience with Houzz I have ever been through.

We had a great experience designing our Kitchens and bathrooms for a brand new home we are building, with Vani. She listened and took the time to truly understand our likes and dislikes while coming up with other creative ideas which we really liked and adopted. In our case our family was involved and invested in the design process and Vani had the patience to understand the needs of each family member involved. Her ideas and suggestions go beyond what we ask and she is also able to guide in related domains which I appreciated a lot. It was and is a pleasure to work with Vani! We look forward to future projects with her!

I ordered furniture through Houzz and it arrived damaged. I immediately sent photos of the damage and requesting refund. Houzz has not arranged for return and has not refunded my payment. I've contacted them daily and each individual I speak to asks me the same questions and promises resolution but nothing happens. My last contact with Houzz I was asked to pay for return shipping in spite of the damaged item. I was refused escalation to management and it is impossible to reach anyone in authority at Houzz. Very disappointing.

I ordered online a vanity which was over $1,000 and during the ordering process was offered a 10 percent discount for first time buyer. At the end of ordering, I assumed they would put the discount on but NO! I called and they said they couldn't help me since that has to be when you order it, not later! THEN, the middle drawer is missing the drawer rollers and some of the wood is dinged! Needless to say, will NOT ORDER from this company again!

I've made 1 purchase with this company GUARANTEED ITS THE LAST! CUSTOMER SERVICE SUCKS $#*!! I PLACED AN ORDER FOR A VANITY. THE NEXT DAY I ORDERED THE FAUCETS TO GO WITH THE VANITY. TODAY THEY CONTACT ME TO TELL ME THEY CANCELLED THE ORDER FOR THE VANITY. WELL, WITHOUT THE VANITY, I DON'T NEED 2 FAUCETS! THEN THIS P.O.S. COMPANY SAID THAT BECAUSE I DIDN'T CANCEL WITHIN 30 MINUTES, THERE IS NOTHING THEY CAN DO.

YOU SUCK AND THE INTERNET WILL KNOW ABOUT IT!

Houzz is very unresponsive. They give you the run around of scheduling a meeting with them, but in reality no one reaches out. I tried to cancel my service on November 17 four days later after my subscription, it's December 13 and no one has reached out. My client onboarding specialist, did not assist when asked for help nor reached out on timely manner frame. They tried to charge my account again! This is absolutely ridiculous the amount of representatives I have tried reaching out to and no one seems to know what's going on. I would not recommend!

Houzz provides a platform for me to showcase my design projects and services. I have, however, avoided using features of Houzz Pro other than marketing as I am wary of ceding control of my affairs to big tech. I regret that Houzz Pro Support is exceptionally poor. They have refused, for example, to take down a fake review of my service which details an encounter with a client which never occurred and which violates Houzz's own review Policy. They have accepted a falsified invoice as proof of the encounter. For this reason, I am relieved that I have never used features of Houzz Pro beyond marketing. I was tempted at one stage to avail of their offer to host and design my website. I realise now that to do so would be to cede authority to an entity which knowingly publishes defamatory and libellous reviews. Under these circumstances, their rolling one year contract system is infuriating.

Houzz is the new staple in building our business. They offer all around services from leads to website to design and far beyond. The clientele on Houzz are strategically targeted for exactly what you need.

This site has nothing but folks who will come round but then completely waste your time, while also demanding a large call-out fee.

When you try to review someone who is taking money for nothing, Houzz moderate and remove the review, even though it is truthful and objective. You can't warn other users.

They don't have any support, i cancelled my trial but they charge me with one subscription for 12 months.
I tried to communicate with them, but only i received one email for cancel the subscription and paid for 12 months.
Take care of them they stolen the money for the guys that tried to check the estimate software.

I ordered a dresser, purchase the wrong type of delivery, so we stopped shipment, refused delivery and sent back. The company refused to give me my money back and I still don't have my piece of furniture. This place is a complete scam and I would be very cautious to do business. They said they would issue a refund minus the return shipping, and never did.!

I have a a experience on the painting I love to other learn about my job because I'm a Good Worker I love my Job so much..