HouzzReviews 1,787

I purchased some lights promoted on the site.
Received the lights, all good. When I opened the box and attempted to install I found the wiring to be confusing so I attempted to contact the company that makes the lights. Sent 2 emails, no response even though the site says someone will respond within 24 hours. I ended up calling and was told someone would get back to me with an answer about the wiring. Nothing, so I went to Houzz and tried to open up a chat. Got cut off, I think. Received an email apologizing. Got another email asking me if my issue was resolved. I responded with a "no". Next I get this email asking for a review. I went to the Houzz site to look at the lights again to see if there's something there I missed. The lights are discontinued, not under warrantee and cannot be returned.

We returned the comforter because 1) they sent the wrong size and 2) we didn't care for it (otherwise, would have requested an exchange for larger size). I was shocked to see I'd be charged $18 for a return. When I explained to customer service that we ordered a full/queen—NOT a twin—he agreed they would waive the return shipping cost. I hung up a happy camper. When I next heard from Houzz informing they had received the returned comforter, the credit amount was NOT the full amount—I had been charged for the return after all. I will not be doing business with Houzz in the future.

PayPal indicates vendor will not ship to Canada. When method of payment is via credit card, the error message does not come up and order goes through.

I wanted to return a vanity light that turned out to look too large for the space. I interpreted their "standard return policy" listed on the item's page to mean free returns which is pretty much the standard now for large stores. After reading the details for returns on a separate page, I discovered that I was responsible for shipping which would have cost me over $30 for a $50 item. They should state on the item page, "free returns for damaged goods, otherwise, buyer pays for return".

We bought an entranceway fixture for our daughter for Christmas. As this was a major undertaking to install, my husband began the process after the 30 day return policy. The entranceway is two stories up so not something you can quickly install. As he began the process of assembling, he noticed one of the pieces of wood was cracked. He contacted Houzz and received a reply that unfortunately it was passed the 30 day policy. All he wanted was a replacement piece, not to return the whole fixture. For the price we paid, we are disappointed since there was obviously a defect in their product.

I was looking for a lampshade and found a great selection. I ordered one and liked it so much, I ordered another just like it. Order was processed quickly.