HouzzReviews 1,787

There is a reason why they make you bundle your marketing and project management software and ask you to sign a one year contract. That reason is that they want to take as much money from you as they can. They don't care about you or your business. Then, when you are finding the software to be sub-par and you haven't had a single lead from the "marketing" (6 months and counting) and you are paying $350.00 a month and want out, they can wave the contract and say, "you signed the contract." I had been using Houzz as a homeowner from the beginning and I trusted Houzz and thought the Pro program would pay for itself. Boy was I wrong! I reported them to the Better Business Bureau, but again, the contract. So unless you love throwing away hundreds of dollars each month, I would recommend you steer clear of Houzz Pro. I want to warn my fellow interior designers with new, small business so that they do not get caught in the same trap that I walked into. Photos of my work so you can see I'm really a designer.

Just don't do it. It is not what they say it is. This company is full of criminals that blatantly lie to get you to agree to a year long contract. Once you find out you've been lied to, they won't let you out of the contract. Simply put, they are thieves. Not sure how there hasn't been a class action against them.

I bought a shower through Houzz. The shower supplier is a company called Eviva out of the USA. The coating on the shower has started to peel. Houzz confirm in email that the should is under warranty and they told me to deal direct with the manufacturer Eviva. I was talking with Eviva who then took a position that the peeling was damage i caused. I went back and forth and they eventually said they would replace it for $150US. I reluctantly accepted and then they told me the shower would be shipped to an address in the states. I told them i live in Canada. They have since written and told me that they will not be sending the shower to me and they retracted their offer.
WHERE IS HOUZZ IN ALL OF THIS?
I bought the shower from them yet they have washed their hands of the matter, despite telling me that the shower is in the warranty period still.

WHAT A DISGUSTING COMPANY TO DEAL WITH. I STRONGLY RECOMMED YOU TAKE YOUR BUSINESS ANYWHERE ELSE OTHER THAN HOUZZ

I purchased an expensive vanity- the backsplash was broken. The initial correspondence stated it would take 2-3 months for a replacement. I received an email statting after 2 months that the backsplash was a gift and they would not be replacing it. DO NOT ORDER FROM THIS COMPANY THEY DONT STAND BEHIND THEIR PRODUCT

This company (mason crew) true name (kingwood masonry pro) they use a free Google number to transfer it to the same cell phone number.
This gives the unsuspecting homeowners the illusion it's getting two competing bids from two different companies.Give two different estimates, The fake company uses its phone to transfer to the other company, each company has two different names and comes up with two different bids, Its sad that they can take advantage of older people by confusing them and making them think their getting competing estimates from different companies, but really it's all the same.

The Houzz and Apt.2B customer service went above and beyond, what the norm of most customer service people attempt to do.
The customer service people are super, in all ways!
Any of my questions or requests were very kindly and quickly responded to.
Thank you!
Y'all are the best!

I have not received the sofa, yet BUT if I have any problems, I know I will be treated fairly and quickly!

When I look at my experience ordering furniture with Wayfair vs ordering on Houzz, night and day difference. The customer experience with Houzz is awful. Shipping is slow. Tracking is terrible, I cant even get reasonable tracking information on my order. I decided to give Houzz a try, it was about $100 bucks cheaper on Houzz for nightstands that I ordered. NOPE save yourself the time, go back to Wayfair, Houzz is not worth the frustration. I got one email that said hey your order is on the way, nothing else. It took 4 days just for them to process the order, then it is saying up to 14 days to ship to my house. Wayfair I ordered a bed frame, multiple communications on the order, and I received it in 5 days from the moment I placed the order. Boo on you Houzz, poorly put together model vs any other place I order online.

Scam 3rd party website forwarders of Chinese product with no experience in logistics or customer service..

I am a repeat customer! I have purchased furniture, lamps and mirrors. I

This place decided to randomly put in an order for me for over $400 of items I never purchased. The return and cancellation process as well as working with customer service was out right infuriating and I had to file a dispute with my credit card company. AGAIN DO NOT PURCHASE OR GIVE THIS COMPANY YOUR PERSONAL INFO

Shipped on time. Price was very reasonable. I would highly recommend Houzz.

False advertisement. I am so upset over paying $265 for a piece of crap furniture. I wasted a whole weekend trying to put this piece of supposedly coffee table. It was made of paper thin compboard as this as paper. It fell apart. I found out that u have to pay for shipping to return it. The shipping g costs almost as much as the product. I am sending pictures on what I am talking about

Really enjoy shopping on Houzz. The quality of every product I've received has been excellent and always looks worth the value that I paid for it. And every item has come very well packaged! I haven't had to do a return - they're all wonderful.

My item was supposed to have been here about a week ago. I've been dealing with customer service since Friday (and today is Tuesday) to cancel the order. It has to do with a 3rd party. I have purchased items before from Houzz. The items got here timely and was a goodexperience. I will be hesitant to order again because of this experience.

I appreciate the selection of products to choose from. The description is true to the product and delivery is relatively fast. International tracking is not always easy but manageable.

Great price point for the products received and timely order.