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Hottexhaust Reviews Summary
The company has garnered a generally positive reputation for its product quality and prompt delivery, with many customers expressing satisfaction with their purchases and the competitive pricing offered. Customer service is often highlighted as responsive and helpful, particularly in addressing inquiries and facilitating quick shipping. However, concerns arise regarding order accuracy, complications with returns, and occasional service delays. Some customers reported difficulties in reaching support, indicating a need for improvement in communication. Overall, while the company excels in product offerings and delivery speed, enhancing the returns process and customer support accessibility could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Outstanding Price! Shipping sucked! Ordered my exhaust on 7 Dec and promised 3 day shipping. Order came by slowest FedEx truck ever and arrived on 15 Dec! I received numerous notices from FedEx that my exhaust would arrive and I needed to be home to sign for it. Then it didn't arrive! Finally on the 15th as I was packing truck to go out my package arrives! My time is valuable too folks!
So far so good!
Fast delivery very good price
Please send ASAP as the car is down and owner has no other transportation! Thank you for your assistance. We received the cat quickly and the fit was near perfect. The only issue was the box the cat arrived in was literally thrashed apart. It was partially taped together and we nearly refused the order. After thorough inspection it was determined that there was no damage and everything was still there ( gaskets etc). Said cat was installed and codes cleared. Working on readying one last monitor for smog here in Nevada. Other than packaging being thrashed we are very happy as well as customer. We also realize the cat was not shipped that way so therefore the damage was done after it left your facility. Thank you and we will order in the future! Andrew Q Chew, Owner
Very good
Quick & Easy but took 7 days after i paid for it to finally ship. Also took my three phone calls, three days in a row to get confirmation it would finally ship. Price was fantastic but the overall slowness and lack of urgency turned me off.
Everything came fast very satisfied with that but they sent me a cat-back for a 2009 vehicle and I ordered a 2006
After looking online, I made one phone call and John walked me through the entire order process in an efficient, professional and polite manner. He was even able to provide me with a coupon code that saved me hundreds of dollars. I am very pleased with Hottexhaust. Thank you...
Excellent products and customer service.Could`nt be happier
Thank you so much to Taylor on your Customer Service Team for making this a very pleasant experience in auto repairs...Have a great weekend! 11/30/2017 Update: We just received the order but it is missing bolts and gaskets...WHAT HAPPENED?
Excellent, fast, great customer service and the best deal on the internet, not even Amazon or ebay could come close to beating your price.
Taylor chat with me and answered all my questions. He even provided the 25% coupon so I didn't need to fumble thru my emails to find it. Excellent customer service, Taylor! Happy Thanksgiving!
Quick delivery of the product I needed.
You are the only one out o hundreds of people that I tried calling for that part for weeks that really helped me
Fast and what I ordered.
Thank you!
Great product! Great site.
My original cat was still good after 250 thousand miles but the flex pipe had broken. Since the original system is stainless I did not want to put in the standard flex pipe that tends to only last a couple years here. I purchased this one because it was all stainless and I hoped for a bit of improvement in efficiency. The replacement installed very well and was only missing a threaded nut on the hangar bracket that I replaced with another one. I believe the engine runs smoother. This seems to be a very good value so far I am pleased. Shipping was via FedEx and that did not go well causing a couple days delay.
Excellent customer service from Taylor
Awesome! Make sure to use a discount code. Saved me over $200.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members