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HotFootballTicketsReviews 135

2.5

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HotFootballTickets Reviews Summary

HotFootballTickets has a rating of 2.5 stars from 135 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HotFootballTickets most frequently mention customer service, credit card and premier league. HotFootballTickets ranks 175th among Tickets sites.

service
8
value
8
shipping
8
returns
6
quality
8

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France
3 reviews
2 helpful votes
Follow Robert S.
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I always find sears there, even last week when no other site had the sections I wanted. I received my tickets today. This site is fair and safe.

Date of experience: February 25, 2014
Romania
2 reviews
0 helpful votes
Follow Alina D.
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We have used this site twice so far and have been more than pleased with the efficiency of the service. We will certainly continue to use this when booking all our match tickets. Seat were great both times.

Date of experience: February 25, 2014
GB
2 reviews
2 helpful votes
Follow Gladys F.
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We have been calling hotfootballtickets.com quite a lot over the weekend, to book tickets for the Capital One Cup Final. Being Sundrland fans, we asked for away seats. Each and every person we spoke with was fair and personable, always making sure we understand where the seats would in fact be and how it all works. Very impressive.

Date of experience: February 25, 2014
Ireland
1 review
1 helpful vote
Follow Elaine M.
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I was looking for tickets for Liverpool v West Brom game, as it was a birthday present for my boyfriend and plus it was hes dream to go to anfield stadium someday, so i was going all out by buying VIP Gold tickets all was going great paid for my tickets upfront. A week before the game i got a phone call from hotfootballtickets saying they got my tickets and i was to getting membership cards along with my tickets. Then two days before the game they downgraded my tickets, i was not happy so i rang them back giving out and all they could say was there was nothing they could do, he said i would get refund and hung up the phone on me. REFUND a joke of one, i paid alot of money for those tickets and in euros as-well, INSTEAD they took my money! DON'T EVER USE THIS WEBSITE, STAY AWAY!

Date of experience: November 18, 2013
France
1 review
2 helpful votes
Follow VANCOMPERNOL B.
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J'ai acheté, il y a plus de 5 semaines, 3 places pour le match ARSENAL-LIVERPOOL qui s'est déroulé le week-end dernier à l'Emirates Stadium via le site HOTFOOTBALLTICKETS.COM. Nous avions organisé un week-end à Londres pour assister à ce match, avec aller-retour en Eurostar et chambres d'hôtel. LE SITE M'A ENVOYÉ UN MAIL LA VEILLE DU MATCH POUR ME DIRE QUE LE MONTANT DE MA RESERVATION SERAIT REMBOURSÉ ET CE SANS PLUS D'INFORMATIONS. Attention à ce site qui n'est pas du tout fiable, vous risquez d'être fortement déçus!

Date of experience: November 7, 2013
AE
1 review
3 helpful votes
Follow kazim a.
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I paid for two tickets for the Arsenal/Liverpool match on the 1st of Sept. The match took place on the 2nd of November. I was charged 2.6 times the original price and paid Euros 777 for two tickets! I booked the game from Dubai and gave a London address for delivery. We were supposed to receive the tickets 3/4 days before the game. The tickets never arrived.

We rang them incessantly a few days before the game, recorded messages, could not speak to anybody. Sent numerous emails to all their listed URLs. No response. Finally managed to get through two days before the game. Gota promise from the CSR that delivery will be made a day before the game. Waited all day Friday for the tickets to arrive. They never did. Rang them numerous times and finally got through, and was told that their supplier did not come through.

They "borrow" membership cards for you and request you to tell anybody who asks that you have been lent the card by friends. Surely this is illegal.

I have been promised that my money will be returned. I am holding my breath.

Do not trust these people. They have no physical presence anywhere other than Andorra. You have been warned!

Date of experience: November 4, 2013
GB
1 review
2 helpful votes
Follow Mark T.
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Disgusted with the service avoid at all costs. I booked two £350 tickets for a major premier league game so that I could take a very important client to the Match. We paid up front two months in advance. Two days before the game I had heard nothing, when i spoke to them on the phone I was told sorry we didnt get them for you. I explained the importance of these tickets and there only suggestion was go to another game instead. If I hadnt of called them they wouldnt have even bothered to let me know. The final insult was them saying sorry its not our fault its our suppliers fault, we cant help you anymore have a good day and putting the phone down on me, absolutely disgusting service, im sharing this so that others do not suffer the same experince as I did.

Date of experience: November 1, 2013
GB
2 reviews
4 helpful votes
Follow Larry J.
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We were planning our trip to Barcelona and wanted to watch live the FC Barcelona legendary team. Much to our disappointment we couldn't find tickets at reasonable prices and most popular games are sold out anyway. Then we came across HotFootballTickets.com which is a great website, very easy to navigate and find what you want as all they do is reselling football tickets. At first sight I thought it's too good to be true but pleasant surprises do exist in life:-) when we arrived to our Hotel not far from la Ramblas in Barcelona the tickets were waiting for us. At camp nou stadium the home of Barça you can feel the excitement and the electric atmosphere in the air. We were very happy with the service we got from HotFootballTickets.com.

Date of experience: October 2, 2013
Canada
5088 reviews
4777 helpful votes
Follow warren e.
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They don't give any information about who they are, or where they are.
They don't even list an email address?

( Yes, I do see they have a email contact form. For all the credibility that has...)

Then using privacy protection on the domain? Makes it even worse.

Why would anyone deal with them, when they could disappear with your money overnight without a trace?

Date of experience: August 25, 2013
Hong Kong
529 reviews
1296 helpful votes
Follow jan b.
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I would NOT bought from a company that is...

1. Just 2 month old
2. Anonymous registered in Panama
3. IP registered in Romania
4. Has zero company information on their website
5. Has no payment gateway

http://whois.domaintools.com/hotfootballtickets.com

If you bought anything there, change your credit card immediately!

Date of experience: August 24, 2013

From the business

Get Football tickets for European Leagues, Cups & Championships plus National teams matches at excellent prices. Get Football Tickets even if it? ۪s officially sold out.


hotfootballtickets.com
Canisteo, NY, United States