HotFootballTicketsReviews 135

Ordered a single ticket for the Arsenal/Ostersunds Europa League Feb. 22 game on Jan. 26 Having never been to the Emirates and with a decent chance that Arsenal would enter the 2nd leg with a comfortable lead (as was the case), I'd thought that getting a ticket wouldn't be too difficult. It was simple enough to order. But having received confirmation on the day of my order and being told that I'd receive my ticket 3 to 5 days before the game, to be delivered by courier service, I had a crazy time the day before and the day of the game trying to track down my ticket. No courier delivery, several phone calls seeing me either needing to leave a message or dealing with two rude and unhelpful "agents," and a general "we've got your money" attitude left me angry and frustrated. Just before Noon on the morning of the game I got word that my ticket would be emailed for "print-at-home," and that if I were challenged by staff at the game about my ticket I should tell them that "I got it from a friend." Say what...? The whole thing seemed like an absolute scam. I was relieved to get my ticket, even though it seemed significantly overpriced for a seat literally in the back row of the upper deck in the corner of the stadium, and while it was my first time using "HotFootballTickets," it will certainly be my last... Ian P.

We live in the South of France. My son and his friend went to Barcelona yesterday (4 hours to go).
They were at Barcelona at 1.00pm. They have waited the whole day to have news from you to get their tickets. They stayed hours in front of the stadium but couldnt go into of course without tickets!
We payed for that 308 euros (youve the proof below and the receipt).
They had to come back home after 12 hours in Barcelona for nothing! Despaired and so sad!
These tickets were for his birthday: 20 years old. How do you explain this situation?
Im waiting to hear news from you and a re-imbursement!
My phone number: *******847

Bought 2 tickets for Liverpool v West Ham 24/2/18. Tickets were not delivered on time. At last minute they said they would deliver to our hotel in Liverpool the day before. Then we were told to pick tickets up from a pub next to football ground 12 noon before match. Luckily the tickets were there. But not £300 tickets I bought for Central longside between penalty boxes. We had tickets for the top corner as far up as you can go! I feel completely conned! Can't get any response now! Don't trust this site.

I booked 2 tickets for the Liverpool v West Ham game on 24/2/18. Tickets never arrived. I had to contact Hotfootballtickets by email to be told that ticket would be at Twelth Man Pub outside the ground by midday of the match. I went to the pub and made phone contact to be told that tickets would be with me within 15 minutes. I continued to wait until immediately before kick off, still no tickets but a promise that the tickets were on their way. Still no tickets, by 3:25,25 minutes after kick off agent admitted that there were no tickets available. I am still waiting to hear from agent about a refund. At present I am £304 out of pocket + cost of the train fares to Liverpool. I will never use this website again.

Read the small print. They do not guarantee tickets together. If you buy more than 2 tickets then they only guarantee a pair together - even if they advertise them as together!
I bought 3 seats "together" to take my two young sons. Tickets arrived as one pair and one separate seat miles away.
Have bought tickets again from a more reputable website that does guarantee together. No refund on HotFootball Tickets tickets.
Also the delivery line is non existent I was on hold for an hour on the phone before giving up. No response to email, no response to messages left on "Emergency voicemail".