HotelTonightReviews 187

When I write reviews it's always good. Unfortunately this one won't be. I was looking to reserve a room for my birthday weekend and while browsing scrolling reading and looking at all disclosures my card was charged.My intentions were to book the room but i didnt even see the bathroom or any other pics of the room or hotel for that matter. I really wanted a bathroom with a tub btw then after being charged I called Hotel Tonight to try to cancel they said no and kept stating they have a no refund policy which I clearly saw but still why would I book a room I haven't viewed completely? After explaining this was an accident which it was they had no cares or concerns for my complaint. Now mind you the hotel I chose was under construction and I still intended on staying there but I hadn't seen all the pics. Who In their right mind pays for a hotel stay not knowing what they're walking into please help me better understand. Moving forward I will never go through their app again. I will book from Hotel. I'm deleting their app and now in the process of disputing the transaction. This was a lesson learned this would have been my first Vegas trip my birthday is ruined with money being held up.Be careful when going on their app. They have a lot of similar complaints in their reviews. They need to do better. Happy Birthday to me.

I tried the app once and found it to be decent. When I tried to use the app a few weeks later, it wouldn't send me the required email link. I called customer service and was told my account was disabled due to security reasons and I would no longer be able to book on their app under my name and info. While they occasionally have great deals, I've found their rates to be higher than just running a search in google most times. Really bad company policies. I travel often and if they continue to disable people's accounts for no reason, especially frequent travelers, they're going to lose out on major revenue. Hopefully Airbnb changes the way they treat their customers.

After arriving at my destination hotel there was no reservation on file for me. Despite Hotel Tonight (HT) billing my credit card, I had to pay the hotel directly, thus paying for the room twice. Being a little (ok a lot) upset I contacted my bank and disputed the charge since HT had not provided the contracted service. Now I have been told by HT that my account has been terminated because of the charge back. I tried to explain that they had not fulfilled their part of the transaction but they said that did not matter. I can't understand their reasoning but after reading the other reviews I'm probably better off not doing business with them.

I was on speaker with a hotel tonight customer representative to add an extra night to my reservation. My daughter was holding the phone because I was driving. She mistakenly touched the app that was open and a reservation went through, I told the representative within a second that that was a mistake. She told me that she couldn't do anything about it and they needed to call the hotel to get a cancellation. They didn't get the cancellation and I called the hotel and they canceled for me. I called hotel tonight again and talked to Pedro, he called the hotel and confirmed that they were canceling my reservation. After all this ordeal and the reservation was canceled hotels tonight kept my money and didn't want to credit my credit card. Horrible experience.

I rented a room for two nights from them in Los Angeles and when I arrived from New York there was no front desk and the hotel was closed. There was a phone number but no one picked up. HOTEL TONIGHT could not reach them either. I had to find another hotel on my own at almost 3 times the price at 3am, plus Hotel Tonight gets to KEEP MY MONEY. Customer service will waste hours of your time with NO SOLUTION. I've used them a lot for years but NEVER AGAIN!. STAY AWAY. STAY AWAY. STAY AWAY.

AWFUL! If I could give zero stars If I could! I think this company is a scam. I was charged twice. When I called to contest it, the person on the line was not helpful and confrontational. He asked me to send a screen shot of my bank info to a generic email account *******@hoteltonight. C. I said no, I will send it your email address, I'm not sending my personal info the a generic account. He said they don't have email address. How the does a large company not have email address?! He also refused to tell me his name. He said that they couldn't see two charges on their end, even though I was looking at both charges on my bank account online. I told him this sounds like a scam. It's the first time I ever used this company, I was charged twice, was told they don't see two charges, asked for my personal bank account screen shot, wouldn't tell me who I was speaking to so that I could hold them accountable and was told to send it to a generic email address. Everything about it made me uncomfortable. I will NEVER use them again! I'm actually sitting on hold as I type this because I asked to speak to a supervisor who is taking forever to come on the line. I'm googling reviews and finding out that this sort of thing happens often. It would have been cheaper to just book through the hotel for that night or through expedia. Instead, I was charged twice and I can't get decent customer service. I've been on hold forever and nothing has been resolved yet.

The button to make your reservation automatically charges your credit card without informing you... NEVER LET THIS SITE STORE YOUR CREDIT CARD INFORMATION! After 56 minutes, the "supervisor" stated she could not cancel the reservation. There was no place on the website to remove my credit card information. She stated that the website was for "older customers" and the credit card information could only be removed from the App even though all of my interactions were on their website and not on the App... They are total scammers... Stay Away!

Please avoid this app. We booked a hotel via them, and after going to the hotel they couldn't find us on the system. We waited an hour and still we weren't on the system. So we decided to request a cancellation and leave to go elsewhere. After 2 hours, the staff at HT decided to reserve us a room instead of cancelling like we asked. We even had confirmation from the manager saying this was true. Definitely con artists who will do anything to just secure your money. What's the point of booking through them if you can't even access the hotel room you've paid for? Never using this app again.

I decided to use hotel tonight for the first time for a business trip to New York City. Upon checking out it turned out the service had a bunch of undisclosed fees. Had I known I would have never used this service.

I called customer support to ask for a refund and the customer service agent was condescending, rude, & interrupted me!

Don't use this service!

Hotel tonight, I will post all over social media, BBB, & will be contacting your CEO!