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HotelsOne

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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HotelsOne Reviews Summary

HotelsOne is a hotel booking website that allows users to search and book hotels worldwide.

This summary is generated by AI, based on text from customer reviews

service
119
value
26
quality
163

Instant Feedback

67,233 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Satisfied customer
October 19, 2022

Web site was very easy to use
Pricing seams fair
Looking forward to our visit at this beautiful hotel

Date of experience: October 19, 2022
Virginia
1 review
0 helpful votes
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Hotel one
October 19, 2022

Easy…. Very easy to book for my stay. Almost immediate confirm. Thank you

Date of experience: October 19, 2022
GB
1 review
0 helpful votes
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Good
October 19, 2022

Good experience, very fast and clean. Would book again.

Date of experience: October 19, 2022
Canada
1 review
0 helpful votes
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Bien
October 19, 2022

Bonne experience, rapide. Je ne sais pa si d'autre aite ne voyais pas la disponibiliter, mais j'ai reussi a avoir ce qur je voulais

Date of experience: October 19, 2022
Montana
1 review
0 helpful votes
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You would not accept my security code 4 digits on my american express, you wanted it to be 3, AmEx has 4 digit security code. How can you not know this?

Other than the fact that you essentially tricked me into thinking it was a quality inn site...

Date of experience: October 19, 2022

You would not accept my security code 4 digits on my...
November 17, 2022
Previous review

You would not accept my security code 4 digits on my american express, you wanted it to be 3, AmEx has 4 digit security code. How can you not know this?

Date of experience: October 18, 2022
Iowa
2 reviews
0 helpful votes
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Great
October 19, 2022

Thank you very much Very good customer service polite fast efficient and will use again

Date of experience: October 19, 2022
Colorado
1 review
0 helpful votes
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Tricked again
November 18, 2022

I was tricked again - thinking that I was on the hotels website - I like to book direct - and I wasn't clear that when I added my CC info that I was having to pay for it all. This has happened to me in the past I have to be more and more careful when I book hotels. However, I will be staying at this hotel and there is free cancellation if anything comes up - so lesson learned for me. Again.

Date of experience: October 19, 2022
Virginia
1 review
0 helpful votes
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Review
October 19, 2022

The booking was extremely easy and receiving the confirmation happened extremely quick

Date of experience: October 19, 2022
Florida
1 review
0 helpful votes
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I cannot get any information on my stay
November 18, 2022

I was not provide it with any of my itinerary number
Or able to get anyone on the phone

Date of experience: October 19, 2022
Tennessee
1 review
0 helpful votes
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Good website
October 19, 2022

It was easy and fast to book a room, very good. The price was good as well, so it is a good option in Chicago.

Date of experience: October 19, 2022
Australia
2 reviews
0 helpful votes
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I was searching for 2 nights of accommodation close to the airport, looked up the Ibis budget and took your deal

Date of experience: October 19, 2022
Australia
1 review
0 helpful votes
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Easy booking process.
October 19, 2022

Easy and clearly expressed booking process. Prompt reply.

Date of experience: October 18, 2022
New Zealand
1 review
0 helpful votes
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Still Waiting for Requested Information
November 18, 2022

24 hours after making the booking I am still awaiting confirmation of questions raised. I tried to ring but their 'phone seemed out of order and the 0800 number didn't seem to function either.

Date of experience: October 18, 2022
Australia
1 review
0 helpful votes
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-
October 19, 2022

Easy to book online. No issues except having to complete this mandatory review to be able to book a room.

Date of experience: October 18, 2022
New Zealand
1 review
0 helpful votes
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James Cook, Wellington bookling.
November 18, 2022

Just OK. Nothing special, pricing difficult to follow

Date of experience: October 18, 2022
Canada
1 review
0 helpful votes
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New review
October 19, 2022

Quick and easy to use. Was able to get a room quickly.

Date of experience: October 18, 2022
Argentina
1 review
0 helpful votes
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Fast and easy booking process
October 18, 2022

It worked wonders, very fast and simple and was able to find the hotel I am interested in staying. Great!

Date of experience: October 18, 2022
New Zealand
1 review
0 helpful votes
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Bathroom
November 18, 2022

Tiny toilet. I'm a big guy and my shoulders were touching both walls in the toilet and it was very hard to get into the toilet room and close the door. I was like a sardine in a can. I would suggest removing the toilet wall and making the toilet and bathroom one room. Everything else was great however, clean room, comfortable beds, comfortable couches, and the tv had modern features like netflix and plex.

Date of experience: October 18, 2022
GB
1 review
0 helpful votes
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Hotel booking
October 18, 2022

Everything was great with booking with hotel one! :)

Date of experience: October 18, 2022
Canada
1 review
0 helpful votes
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Réservation faite sur Internet
October 18, 2022

Facilité de réservation. Rien d'autre à ajouter. Merci.

Date of experience: October 18, 2022

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hotelsone.com
Laredo, TX, United States