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HotelsOne is a hotel booking website that allows users to search and book hotels worldwide.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We contacted our after-hours emergency travel service and we were taken care of.
Site was simple enough to use. Found that pricing was better than I could find elsewhere.
Booking is complete but I thought I was booking direct with the hotel
Quick and easy No problems encountered. Looking forward to our hotel stay.
Booked post holiday can't describe experience because we are not staying there till November?
The dates on the confirmaton are wrong. I made them with a human over the phone, so I think the hotel has the right dares, but I will call and confirm. Once again, the Intardnet proves to be garbage designed by hoopleheads.
I went to the hotel web site, checked availability for the days I needed, and booked the reservation.
It all went very well end-to-end - no issues whatsoever. I was able to book what I wanted and received the confirmation almost instantly.
You should not in anyway disguise that you are a third party site - I am disapointed and will never use your site again
Easy navigation and selection. The minimum character count is annoying though.
I had an absolute nightmare booking this hotel but persevered only because we have a conference event at the hotel, and I couldn't find another way to book it!
Had to call twice in the end.
Tried to book online - put payment info in twice and they system gave no response - I'd authorised the payment through my banking app but the system just hung. I didn't tell me what was happening. After trying twice, I called Hotels One.
First time I spend half an hour on the phone and was basically told to call my bank or the hotel directly (they couldn't give me a number for the hotel and it isn't on the website either!) - second time ended up using a different bank card - I wanted to book over the phone but the price was and extra £40!
I would not book again - way too much hassle.
Answer: Please call our customer support number shown on this page https://www.hotelsone.com/customer-service.html so that our support agents can help you with your request.
Answer: Have you called our customer support number shown on this page https://www.hotelsone.com/customer-service.html? The support agents should be able to cancel your reservation immediately.
Answer: Based on the information you provided we can you provide you with the following booking number: 9138320000381
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