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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Quick and easy! Tyler job the job done and I didn't waste an hour doing so. Start to finish less then 5 minutes
I unexpectedly had to cover a symposium in York, Pa. And urgently needed a room. Your agent was so supportive and helpful.
Hello Christine,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
The Plaza is a complicated Hotel. Myriad of rooms. This gentleman steered us through to the best solution and was pleasant and very humorous.
Hello John,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Alvaro Was Great, He Found The Best Deal For Me, He Was Very Patience And Answered All My Questions. Thank You Alvaro 😊
Hello Sharon,
Thank you for taking the time to give us a 5-star rating! We are delighted to hear to hear that you had such a great experience booking your reservation with Alvaro, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She was very friendly and polite and easy to understand. I told her the date that I needed a room. And when I got the confirmation email, it had the wrong date. And the room was nonrefundable. And now the hotel is denying a refund.
She handled our booking wonderful. Everywhere you go today is bad service, but this was great service and a pleasure to deal with.
Hello Chery,l,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Knowledgeable and expeditious to assist me with my reservation.
Hello Mary,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I appreciate being able to understand her. She was polite and efficient.
Hello William,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Jose was kind and very helpful.It was a pleasure talking to him.
Hello Denice,
Thank you for taking the time to provide us with feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hello Patti,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Jarvis was very courteous and put me on a brief hold so that he could obtain the info that I needed regarding parking at the hotel. He was very knowledgeable and answered all of my questions.
Hello Rosa,
Thank you for taking the time to give us a 5-star rating! We are delighted to hear that you had such a great experience booking your reservation with Jarvis, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Jan was able to book a room for us (Room 302 in Pelham AL) and got it right... DESPITE the problem of hearing me. The rain was coming down so hard and loud. Could barely hear him. Told him he definitely earned his pay, today.
Hello Mark,
Thank you for taking the time to provide us with feedback! We are delighted to hear that you had such a great experience with Jan, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel needs!
Kindly,
Melanie Planelles
Hello Terry,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I was having difficulty with the online reservation, so I called the hotel directly. Kieanna was so helpful, and she found a better price than the website. I would have never known about my AAA discount without her help- I'm SO glad I called!
Hello Karen,
Thank you for taking the time to give us a 5-star rating! Providing exceptional service is at the core of what we do, and we're glad to hear you had such a wonderful experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Customer above and beyond. Wish we could clone him.
Greetings Sylvia,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Tyler helped me book a room for my mom during a flood event. I was panicking and he was calm and patient.
Hello Phillip,
We're so happy to hear from you! We are delighted to hear that you had such a great time booking your reservation with Tyler, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep s in mind for your future travel needs!
Kindly,
Melanie Planelles
Leobardo went above and beyond La trying to find an available room for me Very professional and compassionate
Hello Evelyn,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The Clerk was very attentive and a good listener. The booking was in a short length of time. Very proficient.
Greetings Sadie,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The young man Armando did a wonderful job trying to help me find a hotel.
Greetings Danita,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
We called the number advertised for the Homewood Suites.in Fredericksburg. I talked with Tyler who told me he had a room available. The room advertised for 237. When we got our receipt when we checked in we were charged 329 which included a charged for a tax recovery fee?!?! No one mentioned that! The hotel also when we checked in charged us 200 plus another fee of 50.00 why the hell are we paying for a room twice if we prepaid we prepaid. Why are they charging you again. This is the biggest scam I have ever seen. What I have learned? Do NOT reserve a room anymore and give a card number. This honestly needs to be checked out and STOPPED!
Hi Kendal,
I'd love to help! I am having a hard time finding your reservation with the information provided, please provide me with the itinerary number beginning in H for your reservation. Please feel free to send the itinerary number to me personally via email, my email is [email protected]. I look forward to hearing back from you!
Kindly,
Melanie Planelles
We had a pleasant experience speaking with Tyler. Very professional and courteous. Great customer service. Repeated everything back to us to clarify understand.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rebecca,
Thank you for your feedback! We are happy to hear that Tyler was able to book your reservation with ease and in a timely manner. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles