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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Very helpful representative helped me to navigate the website and answered every question. If there was something she needed to check on, she did a very good job updating the information. Very polite and informative service. Will contact in the future.
Thank You for the wonderful Service.
Zoila did an excellent job considering my own confusion on the dates of my stay
Greetings Rhonda,
Thank you for your feedback! We strive to provide the best service, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Excellent. Wanda answered my inexperienced questions completely in a very kind and helpful manner. She was very patient as well as thorough and quick considering my extra questions. Top notch.
Hello Carol,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Monica did a very good job in helping me with my reservation. Very pleasant. Easy to understand. Hoping we have a wonderful time.
Greetings Dana,
We appreciate you taking the time to provide us with feedback! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She really took care of me because I didn't know where I was going in Los Angeles to see my daughter. She figured it out for me.
Hello Erich,
Thank you for your feedback! We are delighted to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Edgar was extremely helpful in finding us multiple rooms when they weren't available at our first choice.
Greetings Bart,
We appreciate you taking the time to provide us with feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Amazing I'm booking the reservation over the phone Curtis and well informed, and did it with due diligence.
Hello Brenda,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Provided excellent customer service. Repeat customer for many years.
Good Evening Larry,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service, and we're glad to know our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Tyler was extremely helpful, kind, patient and professional.
Greetings Catherine,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Wrong room booked after specifically asking 1 room with 2 Queen beds
Just saw it was booked with 2 Double bed
Hello Wendy,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hugo was very efficient, friendly and kind. I'm sure you are very proud to have him as an employee.
Greetings Daniel,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Hugo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Amazing! Kept searching for me and trying to find the best rate possible!
Hello Ayra,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Carlos was very polite and knowledgeable, and went out of his way to help me book a room for my daughter and her kids even though I live out of state, he made the experience very easy
Hello Larry,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Carlos, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Lucrative was awesome, your lucky to have her. Hampton needs more employees with that disposition
Hello Michael,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPLanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very short answers. Hung up on me when I asked about booking online.
Greetings Kristen,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at [email protected], I look forward to hearing back from you!
Kindly,
Melanie Planelles
[email protected]
Hello Karen,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very clean and the price was affordable. Staff were friendly and helpful.
Greetings Michael,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Wanda was very helpful, courteous and professional.
Greetings Roseann,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
A good experience Marian was very helpful walking me through the reservation process.
Greetings John,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good Morning Virginia,
We appreciate you taking the time to provide us with feedback! We are beyond delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles