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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Halie spoke clear English. She was helpful and knowledgeable. She helped make this experience pleasant. Thank you!
Very easy. Monica was pleasant and efficient. I appreciate her professionalism.
Good Evening Lisa,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
He was very pleasant and knew the answers to everything I asked him. Very persuasive.
Hello Sheila,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
My flight got cancelled. It was rescheduled 3 hours later. It was too late for me to drive home in the dark.
So I needed a hotel. I thought I had booked it online before I boarded the airplane. I did not do it correctly. 2,1/2 hours later I called the hotel to make a reservation for that night. Grace was sssooo kind and helpful ensuring I had a quality room in which to spend the night. I had been traveling for over 13 hours today!
Hello Diane,
Thank you for your feedback! We understand the importance of a hassle-free booking, and we're glad we could provide that for you. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Tyler was extremely helpful and fast setting up a reservation while we were on the road. He was extremely helpful and politely walked us through the new process. Being Thanksgiving week, I was expecting the worst because of the number of people traveling. Instead I received exceptional service. Thank you!
Greetings,
We appreciate you taking the time to provide us with feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Neil did an excellent job making our reservations. Reminded me why I prefer to speak to a person instead of online. Thank you for still offering this service.
Greetings Joy,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
My wife and I are flying from Michigan to Los Angeles the first week of December to visit a brother in-law for his 92nd birthday. We're staying at the Wyndham-Baymont in Monterey Park. At my age (almost 81) I prefer make such reservations by phone rather than online. Your employee Mary handled the entire thing professionally, promptly and friendly. The It's a pleasure doing business with a company that gives such good service like Mary.
Luis Uranga
Hello Luis,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Jorge assisted me with my reservation question and concern. He provided an excellent service which allowed me to book an extra day last minute. Everything was completed in less than 10 minutes and I am happy that I don't have to worry about hotel reservation for me and my pet.
Greetings Cristel,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jorge, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Greetings Sandra,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
He was courteous and straightforward. And he knows the NATO phonetic alphabet.
Greetings Lynn,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Dimitrius, was very professional on his job, he helped me get a nice room for a night. Thanks Dimitrius!
Hello Javier,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Lauren was very kind quick and informative. Thank you for a smooth reservation!
Hello Samantha,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
[email protected]
Trying to get details about using my reward points and you were rude, wouldn't let me explain what I wanted to know then rudely hung up on me!
Greetings David,
We apologize for this interaction, I’d be more than happy to assist you! Please reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at [email protected], I look forward to hearing back from you!
Kindly,
Melanie Planelles
Brandon was very helpful, friendly and easy to understand.
Hello Pennie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Brandon, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
H*******
Wonderful professional service and was very helpful helping adjust my new address as I had just moved out of state. Excellent service. Thank you.
Greetings Laura,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
You booked our family in a hotel that didn't have power for the past 2 days. We drove there to find out, there was no power and not able to check in.
We told you at booking we needed a hotel because our area lost power due to storm. You didn't tell us you didn't have power as well.
Greetings Gary,
Thank you for bringing this to our attention! I am pleased to inform you that a full refund of $324.70 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at [email protected]. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
Grace was very professional and thorough when making my hotel reservation.
Greetings Deb,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I spoke with Oscar and he was very helpful and professional. Excellent service!
Hello LaNeil,
We sincerely appreciate it and we’re always happy to hear our customers are delighted!
Kindly,
Melanie Planelles
He was very patience in answering all my questions and looked at several hotels for walking distances nearest the hotel related to an events my family is attending!
Greetings Diana,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Desire was extremely helpful: knowledgeable and patient. Please have her call me back if at all possible: *******586.
Greetings Patricia,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharyn,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles