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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Carlos was very nice polite, well spoken and most helpful in finding me what I needed
Needed rooms asap for travelers coming to Juneau from Skagway on the ferry after their flights were grounded, causing them to miss their connecting flight to Anchorage. Hugo helped immediately 😀
Good Morning Jenne,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Hugo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
He was very friendly and helpful. Helped with all my questions and concerns.
Greetings Leyna,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Awesome phone voice and very clear. Professional and courteous service. Knowledgeable for all questions.
Greetings Sherrie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She was quick, helpful, friendly… and explained amenities, check-in and check-out. Give this girl a raise!
Greetings Merrillyn,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Luis Angel was by far the best i have dpoken with. Spoke clearly, friendly and very competent. I wish all were like him.
Greetings Randy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Luis Angel, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Emilio made my booking experience extremely pleasant. He was professional, personable and pleasant. He brought a smile to my face. You have an amazing employee.
Good Morning Gina,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Emilio, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Miguel took my reservation and he was very efficient and professional in every way
Good Morning Mitchell,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Luis Miguel was professional and friendly in the reservation process.
Hello David,
We appreciate you taking the time to provide us with feedback! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very pleasant and accommodating. I am glad I chose this site to book my hotel stay. They have a bar & grill which is definitely a plus in my book.
Greetings Kevin,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The agent was very quick in accommodating me for 2 day reservation at the last moment!
Greetings Joyce,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Tried to book a room. I quoted her the rate I could get online Patricia couldn't even get close to the same rate. Said thank you and hung up on me. Not even a goodbye or thanks for calling.
Greetings Linda,
I'd love to help! Please feel free to reach out to me personally at [email protected] with your questions and concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Cesar quickly and efficiently answered all of my questions
Greetings Jason,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
It was a very smooth experience top quality customer service
Greetings Jodie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Greetings Diane,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I spoke with Johnathan yesterday from 1906 Comfort Inn In Griffin GA to reserve a room in Sept for my friends wedding on the 27th. He quoted me a price that was too expensive for my 3 day short stay. He then went above and beyond to accommodate and find me another hotel which was American Best Value Inn & Suites which was in my budget in Griffin. Thank you for having such a valuable awesome pleasant employee in your service I will not forget him
Greetings Carol Ann,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jonathan, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hugo was exceptional! He addressed every question and was so very kind and accommodating. Can't find people like that anymore. It was an extremely lovely experience to get all the right information and get the job done. I think he needs a raise. Keep this young man on.
Greetings Nancy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Hugo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I was looking for a hotel reservation and Gisell Enedina was exceptionally helpful. She checked the availability of several different hotels until she found one that met my accommodations needs. I'm so thankful for her assistance in locating a hotel for me.
Greetings James,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Gisell Enedina, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Huggo helped us fix and rebook an entry error on our reservation. He was pleasant, personable, and happy to assist.
Hello Samantha,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called to reserve a room for a week for my son for work. Mario was very helpful. He was efficient, thorough with the information, very courteous and friendly.
Greetings Sylvia,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Mario, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Judy,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles