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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Santiago was excellent. Extremely helpful and professional. Made booking a simple process and took time to answer questions I had
Daniel was very knowledgeable and helpful to help me make reservation for husband upcoming surgery. Patient, kind and respectful in helping me make reservation.
Greetings,
Thank you for sharing your feedback. We're delighted to hear that Daniel was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Samantha helped me with a hotel reservation this morning. Im almost 80 years old and usually my husband does this so I found it a little confusing but she was very helpful and walked me through the whole process. 4 nights/8 rooms. I was grateful for her help and patience..
Greetings,
Thank you so much for sharing your experience. We're thrilled to hear that Samantha was helpful and professional in assisting you. We truly appreciate your kind feedback and look forward to helping you with all your future travel plans!
Kind regards,
Toni Jackson
Manuel assisted us in finding a last minute hotel that was clean and reasonable. He was so patient in looking for us. Thank you Manuel
Greetings,
Thank you for your feedback. We are glad to hear that Manuel was able to assist you with your booking, we are always happy to help!
Kind regards,
Toni Jackson
Tracie was very happy to help me and did a great job with setting up my reservation.
She was very personable and it was a pleasure to talk to her!
Greetings,
Thank you for your kind words. We’re happy to hear that Tracie was able to assist you and that you had a positive experience. We look forward to helping you with your future travel plans.
Best regards,
Toni Jackson
Absolute best experience I've ever had over the phone with an agent by far not only does she deserve a raise but definitely public recognition for extraordinary service
Greetings,
Thank you for your kind words and support. We're glad to hear you had an excellent experience, and we look forward to welcoming you again in the future.
Best regards,
Toni Jackson
Luis we very patient and helpful getting us the room and amenities we needed.
His personality is very well suited for customer service.
You are lucky to have him on your staff representing your hotel.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Luis was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I made a one day reservation to extend my stay at your hotel. This reservation was to coordinate with a previous reservation made by Stars Edge International. Your receptionist handled this very well. Thank you!
Greetings,
Thank you for taking the time to share your positive feedback. We’re delighted to hear you had a great experience and truly appreciate your kind words.
Kind regards,
Toni Jackson
Top notch. I had everything I needed and everything booked within 10 minutes. My wait time online for my agent to work with me was less than one minute.
Greetings,
We always strive to provide the best service and are glad to hear our efforts are being noticed.
Kind regards,
Toni Jackson
First time in BR Michigan and the Country Inn. We always travel with our dog. Pet friendly is first.
Jose Manuel was helpful, thorough and very kind
Greetings,
Thank you for your feedback. We're delighted to hear that Jose was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
II needed help booking rooms that needed to be near each other. Victoria was very helpful in making that happen. She was really a pleasure to talk to, and was very friendly and understood the needs that I had.
Greetings,
Thank you for your feedback. We are glad to hear that Victoria was able to assist you with your booking, we are always happy to help!
Kind regards,
Toni Jackson
Positive experience with reservation agent, Antonio. Clear communication when making reservation for Nov 29th, myself and grandsons. CAA number needs to be noted on reservation. Itinerary email confirmation does not note inclusion of waterpark admission which is a bit scary.
Only comment - Agent unclear about waterpark, hours and whether it can be accessed earlier if pass picked up at desk before check-in as 4:00
Late in the day.
Greetings,
Thank you for your feedback. Please feel free to reach out to me personally at [email protected] if you have any questions or concerns.
Best regards,
Toni Jackson
We were told the rate would be $138.00 for each room for 3 rooms per night and that we would be charged when we checked in. Then 1 hour later we were charged 3 different rates for the 3 rooms and they set us up as prepaid for the rooms. When we tried to cancel it the same day which is still 3 days before we're would then get charged another cancellation fee. Not what we had in mind because we would not have booked it if the rates were this much higher. And definitely didn't want to pay for it until we arrived so to the fact we were holding the reservation for 2 other people! Terrible experience!
Greetings Jesse,
Thank you for giving us the opportunity to review your concern regarding your reservations.
I am pleased to confirm that refunds have been issued to the credit card used at the time of booking in the amounts of $28.14, $29.87, and $26.62 respectively. Please allow 2–10 business days for the refunds to appear on your account. If you have any additional questions or concerns, you are welcome to contact me at [email protected].
Kind regards,
Toni Jackson
Alejandro was great. We booked at the wrong hotel and he was able to get a room at the right hotel and very quickly as we were on a time crunch.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Alejandro was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
From the moment i made the call, and thank you for having a human to interact with. Very professional and courteous. Clear and concise. Took my information and made my booking experience easy. Offered discounts related to my life and saved us money as well. Look forward to our stay.
Greetings Darin,
We’re grateful that you took the time to provide your feedback. It’s great to hear that Jose offered such helpful and courteous service. We look forward to assisting you again on your next journey.
Kind regards,
Toni Jackson
Daniel was professional, knowledgeable, got the job done timely and efficiently making sure my reservation was what I wanted and went above providing me a room close to my granddaughter.
Greetings Samanda,
Thank you for sharing your feedback. We're delighted to hear that Daniel was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Muy amable me ayudo a buscarme un buen precio excelente
Saludos Salvador,
Brindar un servicio al cliente excepcional es nuestra prioridad, y nos alegra saber que tuvo una experiencia positiva con nosotros.
Atentamente,
Toni Jackson
I am a Hilton honors member. I tried to call the hotel direct and looked it up on the internet, Your representative answered and acted like she was with the hotel and I made a reservation. Later I figured out that she was a third party operator and quoted me a much higher price than I would have gotten with Hampton Reservations. I called to cancel and was told that my deposit was not refundable. My reservation was not cancelled as I asked and I called again this morning and cancelled. You people are scammers!
Greetings Richard,
I was able to locate your reservation and would be happy to assist. We are currently reviewing your request and will provide an update as soon as possible. If you have any additional questions or need further assistance, please feel free to reach out to me at [email protected].
We appreciate your patience and understanding regarding this matter.
Kind regards,
Toni Jackson
The first time I called to book 2 rooms for 2 nights, the person I got wouldn't listen to me and talked over me then hung up on me.
When I called back, Christian did listen to me and worked with me
Greetings,
Thank you for your feedback. We're delighted to hear that Christian was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
The original hotel I requested did not have an available room in my price range. The hotel planner helped me get a room for the right price.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for your feedback. We're delighted to hear that Santiago was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson