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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,954 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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I asked for a room by the pool and hot tub I told them I would be entertaining my grandkids. I got there and found the pool and hot tub were closed for repairs l canceled told them it would not do. Even though I canceled the second night with in. The required time they charged me for both nights I called them they said they would have the manager call me back. It never happened I tried calling the same number again this time it just rang and rang no one ever picked up
It was a good experience. You answered my questions, and you were easy to understand. Sometimes I talk to people who talk so fast, especially younger people, and they are hard to understand.
Thank you for giving our service men and women a discount.
Greetings,
We truly appreciate your feedback and hope you'll keep us in mind for your future travel needs!
Best regards,
Toni Jackson
Excellent service with helping me reserve an additional night stay at Hampton Inn Boston Westborough.
Very patient and pleasant to deal with.
Greetings,
We truly appreciate your feedback and hope you'll keep us in mind for your future travel needs!
Best regards,
Toni Jackson
On Nov 15th I tried to book an overnight hotel and was really impressed with the level of service I received from Jenny Rose. She was sensitive to my request and offered thoughtful recommendations which assisted in making my final decision.
The booking process was smooth and I was pleased with the accommodation at Candlewood Suites.
I truly appreciate the excellent customer service experience.
Kudos to Jen! 🙏
Greetings,
We truly appreciate your feedback and hope you'll keep us in mind for your future travel needs!
Best regards,
Toni Jackson
My experience with Manuel U was very pleasant.He was kind and very helpful nowadays it can be tough to find nice people. He is an asset to your company.
Thank you for your service Laura
Greetings,
We truly appreciate your feedback and hope you'll keep us in mind for your future travel needs!
Best regards,
Toni Jackson
The representative did the impossible and found me a hotel at 2am in the morning that fit my needs in terms of proximity to the hospital I was at. He ensured that the hotel had pet/allergen free rooms for me on top of everything else
Her was just so kind and patient
Greetings,
We truly appreciate your feedback and hope you'll keep us in mind for your future travel needs!
Best regards,
Toni Jackson
She was nice but pushed me into reserving the room even when I said no. Now I am paying 60 dollars more then if I went through pricline
Greetings,
Thank you for your feedback. If you have any questions or concerns, please feel free to reach out to me personally at [email protected]. I look forward to hearing back from you and assisting!
Kind regards,
Toni Jackson
I was scammed making this reservation. Something to at should have been 149 became 284. I was told this was the only room available when I made this reservation. I will make it a point to tell everyone I know about booking dot com. What a $#*!ty way to do people.
Greetings Holli,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a credit has been issued to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to [email protected].
Kind regards,
​Toni Jackson
Alaric was the reservation for who took my request for a room for one week at your hotel. He was very curious respectful and extremely helpful. I'm looking forward to seeing at your property because of a kind he was
Greetings,
Thank you for your valuable feedback and for allowing us the opportunity to assist with your travel arrangements. We look forward to serving you again in the future.
Best regards,
Toni Jackson
I called and spoke with Joyce about reserving a hotel room in Shelbyville, Kentucky. I was not able to do it online. She was a big help and took care of the order quickly.
Greetings,
Thank you for your valuable feedback and for allowing us the opportunity to assist with your travel arrangements. We look forward to serving you again in the future.
Best regards,
Toni Jackson
Spoke with Christian Adan. Specially asked for a non-smoking room, told him we had a dog and asked if he was with the hotel and he said yes. Got to the hotel to find out that I had contacted a third party company by mistake, the hotel did not know we had a dog and it was a smoking room which inflamed my allergies.
Greetings Jeff,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a hotel credit/voucher towards any future stay was sent to you via email. To make use of your voucher, you can do it through our website, Voucher.hotelplanner.com, or directly by calling our customer service line at 1-888-760-8759.
Your hotel room voucher is applicable towards a single hotel reservation booked on Voucher.hotelplanner.com. You may book a hotel reservation greater than your voucher amount by using your credit card for the remaining balance after the voucher is applied on the checkout page.
You can select any hotel worldwide, for any stay dates that are available to book on Voucher.hotelplanner.com. You can book the rooms yourself on Voucher.hotelplanner.com like you normally would and choose the Voucher option at checkout.
Voucher Terms:
- Your free rooms, must be booked through Voucher.hotelplanner.com (not our apps)
- Your total including all tax recovery and service fees, but exclusive of fees charged directly by the
Property (found in the Misc. Fees/Policies section) must be the same or lower than your voucher amount
- You can only book one single transaction
- You cannot apply the voucher to an existing booking as a credit or refund
- You must book a "Pay Now" rate type
- No changes or cancellations are allowed after booking
- Your voucher can not be split between multiple bookings
Please call us at 1-888-760-8759 or email us at [email protected] for any questions regarding this voucher or your free bookings.
Kind regards,
Toni Jackson
Jean was very professional and such a pleasure deal with. She went above and beyond and we were very impressed and happy with her.
Greetings,
Thank you for your feedback. We're delighted to hear that Jean was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Hotel Planner disguises themselves as the "hotel" that you are trying to speak with and make a reservation. Speaking with them it was stated that my reservation with a different 3rd party site would not be valid, all the while I was speaking with a 3rd party site. He told me I was speaking with the hotel direct…LIES! I found a cheaper rate and he would not match it either. Reluctantly made the reservation and there is no canceling after for no reason whatsoever. I finally found the hotel number direct and spoke with a very nice person who stated there were "many" rooms left and at a much lower rate. Again, LIES from the person I spoke with initially. Come to find out IHG Holiday Inn Express only charged $95 for the room and Hotel Planner uncharged an additional $75 for our stay. So dumb…lesson learned. Always go directly to the hotel to make reservations. Plus I learned I could not apply my IHG rewards to out stay because we booked with a 3rd party site…even more LIES!
Greetings Mickey,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a refund has been issued to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to [email protected].
Kind regards,
​Toni Jackson
Awsome, Daniel asked the important questions. He listened to what I wanted based on my last stay about two weeks ago.
The staff and hotel are awsome! This has become our new stay at place when we travel through Jackson.
Greetings,
Thank you for your feedback. We're delighted to hear that Daniel was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Hugo was efficient and nice. HE KNEW how to find another affordable hotel in my budget for the Holiday weekend. I would recommend him to any friends & family traveling.
Hello Angelique,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I needed 2 adjoining rooms with different departure dates. Clariza patiently checked with the front desk at the hotel & stayed on the line until all my questions were answered.
Hello Maricela,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Gregorio did an OUTSTANDING job. He was. Courteous, professional and friendly. He asked pertinent questions regarding my room preferences and I appreciate him so much. Thank you Gregorio R.
Greetings,
We’re grateful that you took the time to provide your feedback. It’s great to hear that Gregorio offered such helpful and courteous service. We look forward to assisting you again on your next journey.
Kind regards,
Toni Jackson
I called 4 different numbers labeled "Front Desk" to try to reach the Crowne Plaza Hotel in Albuquerque so I could avoid the misery of providing the details I eventually had to provide. None of these numbers -- zero -- connected me with them. Two were quite happy to make a reservation for me, and when I asked whether they were Front Desk Albuquerque, they hung up. One was a phone tree that required a confirmation number, which I didn't have. I hung up.
Edgardo, at the fourth number, wasn't in Albuquerque, either. I gave up and worked with him. By then, I was shaking in anger, and he was Patience itself. He answered this enraged woman's questions, explained a few things, and was completely pleasant the entire time. He was excellent with someone whose behavior was quite bad.
Failing points to Crowne Plaza's phone services. Kudos to Edgardo for his superior assistance.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Edgardo was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I spoke with Christian when I called to make a reservation. He was warm and friendly, and answered all my questions with patience and care. I really appreciated that.
Greetings,
Thank you so much for sharing your experience. We're thrilled to hear that Christian was helpful and professional in assisting you. We look forward to helping you with all your future travel plans!
Kind regards,
Toni Jackson
My wife and I arrived at hotel 6
On November 21st.
And we opened the door to the room they were roaches and bedbugs. We were so tired we went to bed that night. I killed 2 roaches, when we first walked into the room, I told the wife do not how to open suitcases. Cause there's bugs that morning, she woke up to go. Take a bath and she had bites all on her face her back her legs, her hands from bedbugs, and we had to go to the emergency room for her to get treatment for the bed bug bites, needless to say. We loaded up everything and left that hotel 6 and denim Springs, and we got another hotel elsewhere. I would never ever Tell anybody to stay in that hotel. It is nasty and it's run down and terrible and they refuse to give us our money back.Needless to say, I think I'll have to get a lawyer and sue them for all the inconvenience and have to go to the emergency room.Because of their neglect to their hotel
Greetings,
I'd be happy to further assist you. Please feel free to reach out to me directly at [email protected] and include your reservation itinerary number beginning with “H” in the email. I look forward to assisting you.
Best regards,
Toni Jackson
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Jo Ann,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a hotel credit/voucher towards any future stay was sent to you via email. To make use of your voucher, you can do it through our website, Voucher.hotelplanner.com, or directly by calling our customer service line at 1-888-760-8759.
Your hotel room voucher is applicable towards a single hotel reservation booked on Voucher.hotelplanner.com. You may book a hotel reservation greater than your voucher amount by using your credit card for the remaining balance after the voucher is applied on the checkout page.
You can select any hotel worldwide, for any stay dates that are available to book on Voucher.hotelplanner.com. You can book the rooms yourself on Voucher.hotelplanner.com like you normally would and choose the Voucher option at checkout.
Voucher Terms:
- Your free rooms, must be booked through Voucher.hotelplanner.com (not our apps)
- Your total including all tax recovery and service fees, but exclusive of fees charged directly by the
Property (found in the Misc. Fees/Policies section) must be the same or lower than your voucher amount
- You can only book one single transaction
- You cannot apply the voucher to an existing booking as a credit or refund
- You must book a "Pay Now" rate type
- No changes or cancellations are allowed after booking
- Your voucher can not be split between multiple bookings
Please call us at 1-888-760-8759 or email us at [email protected] for any questions regarding this voucher or your free bookings.
Kind regards,
​Toni Jackson