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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Mr George was very helpful although it was very difficult to understand what he was saying.
Very pleasant to work with and I believe I got the best deal on the room
Brandon was delightful! Look forward to seeing him on the 28th Marchwhen my husband and I drive from Oregon to visit our family for Easter!
I booked through Expedia when I was assured of the free parking by the charming Brandon!
I worked with Penny to book our birthday weekend. Extremely helpful, we are very excitedly.
Excellent
Explanation was perfect
Reservation was done smoothly
4 of us coming for CU All Access, I asked for a room for 4. She told me no availability. I went online immediately and booked the King Jacuzzi Suite that has a pull out sofa. Why didn't she give me that option? We've stayed here before and really like it.
Very helpful and professional! Assisted me with my needs for my upcoming trip.
Great service speaking with Brandon. Such a pleasure to speak with an English speaking attendant that speaks clearly, knows his job and can work quickly! My call was picked up immediately with only on transfer to the reservation desk. Brandon offered options for rooms, clearly explained the details of the cost and room we booked. Very professional!
Rachel did a terrific job helping me get a room. I normally use Booking.com but the web site was not working well so I tried Hotel Planner. I am so glad I did!
Went the extra to answer our questions
Cheerful and friendly while being professional
Catherine provided excellent advice over the phone and even trusted us to arrive after hours without leaving a deposit. Wonderful.
Nicholas was very helpful, and professional. He was very friendly and engaging in casual conversation. And we are thankful for his service!
Pleasant, answered all our questions.
Explained the rates, charges, and how to cancel if need be. Thanks to the young man.
Great customer service and very informative. Visiting with family at an affordable price is important.
I called the hotel and somehow got redirected to this scam. They told me they were front desk, told me I wouldn't be charged until I check out, charged me about $100 more than the regular room rate and told me that there was only one room left. I took it. I got scammed. I thought I was talking to the hotel directly.
We went to check into the hotel a month later and we had no reservation. I received a message the day of check in confirming my reservation.
They said that I sent them a text message saying I wanted to cancel my reservation.? How am I supposed to text a call center!? How are you going to cancel a reservation via text anyways?
The actual front desk and I talked with hotelplanner. They said they sent me emails and text to tell me of a refund. Didn't happen. The confirmation was sent but nothing about refunds, cancellations. So the guy on the phone told me to check my email now, and said do you see the refund message now? Um, ya, you just sent it to me.
Had to pay for another room at a different hotel bc the one was full. Guy on the phone offered to help me book another hotel. But he said he needed my card information first.
Lastly, I asked the guy the name of the company he worked for and he didn't know. He gave me a couple answers. I only found that it was hotel planner by asking for a manager.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Michelle,
Thank you for your valuable feedback, I'd love to help make you happy! I've searched our system with the information provided but I am having a hard time finding the reservation you'd like assist on. Please provide me with the itinerary number beginning in H for your reservation and I'd be more than happy to further assist you, my email is [email protected]. I look forward to hearing back from you.
Kindly,
Melanie Planelles