HotelingReviews 453

I booked my hotel through Trivago. Where I apparently get forwarded to Hoteling.com. As soon as I had booked my hotel, I received my order confirmation from Hoteling.com. I checked my order right away, and it seemed to be correct. A few days later, I checked my order again, just to see if all the details was correct, but something went wrong when I tried to get the website Hoteling.com. Since I didn´t find any phone number to Hoteling, I sent a message on their website. The day after I got reply from Hoteling.com with guidance about what I should do. That night I read all the bad experiences people had with Hoteling.com and I got very anxious! When everything seemed to be ok, I was satisfied even though the company had a bad reputation! When I finally arrived my hotel in Thailand ( a bit nervous) I was surprised and pleased that everything was okay! So Hoteling.com; thank you a lot for a lovely holiday - from a satisfied customer!:-) Hope all of you out there got the same experience as I did!

This is my next review after my frustration that my card has been charged and yet overbooked after i called directly to the hotel to confirm. So, the only option I have was refund. But right now, another incident arise, I was ensured and told even black and white state in the cancellation documentation that refund within 7 working days, but right now, I am waiting for 13 working days, yet I called bank, nothing has been progress. I called to hoteling.com call center, the agent check in the systems and said case has been sent to finance department at 28th April, but after that no status. And she cannot do anything or ensure anything but only send email to the finance department and said will revert 3-5 working days, I told her is impossible to let me that long and she said will revert back few hours later once they back to work at 10am. So, right now, I am waiting and see if this is going to be happen as promise and I am yet convict after I has been gone through all these. I want this to be immediately sort out!

Words cannot describe how completely disgusted I am with hoteling. A genuine mistake was made with the dates when booking (apparently in still not convinced abt this). No confirmation was sent so I didn't pick this up until I arrived at the hotel. I had paid in full and the hotel were more than happy to accommodate me all I had 2 do was contact hoteling to let them know it seems a mistake had been made. HOTELING only have email and it took them 24 hours to get back 2 me. When they didnt they refused to help me, would not issue a credit and would not let me amend dates (I was 9 days out from booking had 2 b 10 for amendments to be made). How convenient. Full like been robbed, completely ruined my holiday. Will be escalting to all booking comparison sites and dept of fair trading and media. What a disgrace. Sonupset and saddened by the is. I couldnt afford to pay twice for accommodation.

It has been over week and I still have not received my hotel confirmation. I have emailed customer service a number of time with no reply. Disgusting company to deal with. DO NOT BOOK THROUGH THEM

I do not believe your company is sorry as you would have responded to one of my many emails if you cared. The only response I get is on this public forum. Shame on your hoteling.com and Trivago. - Mantra even advised me to avoid using this site as they have had many issues before

I made a payment and it charged me and canceled me out... called my bank and they did charge me. So I called them and they said i would get refunded because they overbooked! To make things worse I invited my friends to stay at that hotel and now their staying there alone in another country! We have to find another hotel now. NOT cool! Im a lil pissed off...
I wont even get my refund until 3 days! And we'll have to see if that goes through!

I would beware of ever using Hoteling.com. Full disclosure that I am the Head of a Customer Support organization for a leading multinational consumer electronics company and know a little bit about the challenges of providing good customer service.

We recently booked a 3 day hotel via Hoteling.com. Due to a family health issue we decided to delay our vacation by 2 weeks. Reviewing the email receipt and documentation provided by Hoteling.com, there was not a single mention of the cancellation policy. I then went to the Hoteling.com website, entered my Booking Reference number and searched for information on the cancellation policy. There was nothing to be found.

I then decided to contact Hoteling.com via their online chat app. The app sat there for nearly 30 minutes saying waiting for a service representative to respond. No response and the app timed out. I tried several other times with the same result. It was late so I waited until the next day to phone.

I phoned the support desk at Hoteling.com to receive help from a woman whom informed me that the cancellation policy was 7 days. I asked her to cancel the reservation as it was still 7 days out. The representative said that it was only 6 days out based on "their" time (Spain). I explained that the reservation was made in the USA for a US based hotel from the US Hoteling.com site and it was still 7 days until we would arrive at the property. I also noted that the Hoteling.com "Manage my Booking" page was saying it was only 4 days out, which was obviously in error. The rep could only continue to ignore these facts and continue to recite the terms and conditions. I therefore asked to be transferred to the supervisor for further investigation.

Since Hoteling.com is based in Europe, I was informed that supervisors do not work during US hours. I find this ironic as Hoteling.com seems to target the US market. I was informed to call back at 1 am and that a supervisor "may" be available, but not for certain.

My wife and I called back several times after this to only be told that the supervisor was not in, busy, unavailable or in training. Not once did the Tier 2 supervisor take our call.

In the end, our only recourse was to dispute the charge with a reputable company, American Express. I am unsure how this story will end but advise you by all accounts to not use Hoteling.com. You might save yourself $20/night, but it will not be worth it.

We recently used Hoteling.com to book a hotel stay for our Honeymoon. A flight to our destination was delayed and we missed our first night at the hotel. When we found out that the flight delay was going to cause us to miss our first night, we called the hotel and were told by their management that they would authorize a refund for the missed night. The hotel told us to call Hoteling and Hoteling would initiate the refund process.

After our honeymoon, we followed the hotel's instructions, contacted Hoteling, but Hoteling refuses to refund us for the first night we canceled. Hoteling is behaving unethically and refuses to escalate this issues further. Now we're forced to initiate a dispute with our bank.

I would recommend never dealing with this company if you have a choice. They clearly have no concern for their patrons and only serve the almighty dollar.