Hoteling
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Hoteling Reviews Summary
Hoteling has a rating of 2.6 stars from 453 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hoteling most frequently mention credit card, customer service and confirmation email. Hoteling ranks 447th among Hotels sites.
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We found the place we wanted and booked it. The hotel fees shown it was $25 a night. When checking out of the hotel the fees were significantly more! I complained for a fee refund and never got anyone to help me out. I will never book again thru this site.
The check in was a breeze and the property was exactly as described. Fantastic rate, too. I will definitely search Hoteling first next time I travel, especially if I am going to Mexico.
Hi Kimberly,
I'm truly glad that you appreciate your experience with us. We'll be pleased to assist your with your next booking. Thanks a million for a highest note and I wish you really fabulous time away!
Warm regards,
Kasia
The Hoteling Team
This is an amazing website. Very easy to use and it has amazing deals defiantly be booking a lot more resorts with this website in the future. I'm hooked.
Hello Yajaira,
Thanks a lot for such a positive comment about our website! I'm thrilled to hear you find it user friendly and I cannot wait to see you again.
Kind regards,
Magda P
The Hoteling Team
I haven't stayed at our booked accommodation yet, but the booking process was easy, website was easy to use and their price was the best. It is non refundable so keep that in mind, but that's why you get the cheap price!
Hi Wesley,
It's a pleasure to hear that booking process went smoothly and we could offer you both easy to navigate website and a great price. I wish you a pleasant stay!
Kind regards,
Magda P
The Hoteling Team
Easy to reach from airport. Orange waterbus stop only 5 mins away. Staff very helpful and friendly could not do any more. Whole hotel lovely and clean. Room really nice. Breakfast good selection. Location is a bit on the outskirts so as described but you get to see parts of Venice you might not otherwise get to. Would stay again and would recommend
Hi Julie,
I'm glad to hear that your stay was pleasant and the hotel staff and your room itself lived up to your expectation. I hope you've enjoyed a beautiful Venice!
Kind regards,
Magda P
The Hoteling Team
Outstanding... doorman took charge and already knew our room number. Bellman took us to the front desk, 2 seconds to check in, great recommendation for dinner & then to our room. A quick review of special features and we were off to dinner! We love the hotel and service! Even better at 5am getting checked in for our flight and efficient handling of our luggage!
Hello Joy,
I'm delighted to read about your enjoyable getaway experience. That's fantastic the hotel even exceeded your expectations. Let's hope to assist you with number of your future bookings!
Kind regards,
Magda P
The Hoteling Team
It's good the web, jut the description of the information of hotel is not very clear. And then the resort fee is not correct amount.
Hi Cristina,
I'm glad to hear your positive comment about our website. However, let me explain that we always provide with all the information we receive from the hotels and I'm sorry you haven't found it clear enough. Also, resort fee is only estimated cost - it depend on local authorities and may change. Unfortunately we have no influence in that.
I hope to assist you in the future again!
Kind regards,
Magda P
The Hoteling Team
Hi Kate,
Thanks a million for your review. I wish you many unforgettable memories to bring back home.
Best regards,
Ania
The Hoteling Team
I booked with hoteling with ease and cancelled and rebooked again and had a great experience
We haven't been on our holiday yet
Found hoteling to be the cheapest too
Hello Ingrid,
Thanks for sharing your lovely feedback with us. I'm glad that the deal we offered you was exactly what you were looking for.
I wish you an excellent time away!
Best Regards,
Ania
The Hoteling Team
It was very easy to book a room and I went through triviago so I knew I was getting the best price for my room
Hello Jasmine,
Thanks so much for the highest rate. It’s a pleasure to hear that our deal lived up to your expectations. I wish you a fantastic getaway!
Best Regards,
Ania
The Hoteling Team
It was very easy, gave me excellent prices and I got what it was described.
Hello,
Thank you for your positive review. I hope your trip will be truly marvellous.
Have a great time away!
Best Regards,
Ania
The Hoteling Team
I booked our hotel room using Trivago. I was unpleasantly surprised when I found out we had a $35 fee from Spain for the booking. After reading reviews of hoteling.com, I became even more nervous. However, everything turned out very well. We were very pleased with the hotel, the room, and especially the price. We saved a lot even with the $35 fee. We had a great experience.
Hello Loretta,
Thanks for taking the time to get back to us with your review.
I’m pleased to hear that the deal we offered you was exactly what you were looking for.
Have a truly amazing getaway!
Best regards,
Ania
The Hoteling Team
I booked an all inclusive resort in January for February for my girlfriend's birthday got an email confirmation and we arrived at the resort and they had no reservations for us. I was shocked and embarrassed to go thru what we went through. It took them 2.5hrs to get a replacement accommodation. Definitely not happy and they charged me more than originally paid for. Never again
Hello,
I'm awfully sorry to hear about the inconvenience you faced on occasion of this booking. I can understand your frustration and I would like to assure you that this is not our standard practice of customer care and if there's anything else you'd like to bring to my attention, please get in touch through [email protected]
Kind regards,
Ania
The Hoteling Team
My family and I did not even get to stay at the hotel we booked, and paid mind for mind you, through your company because YOUR card was declined! We then had to drive an extra 5 hours to our destination that was unplanned.
Hello Katrina,
Let me sincerely apologise for any inconvenience you have experienced on occasion of this booking. If there's anything I can help you with, please get in touch through [email protected]
Kind regards,
Ania
The Hoteling Team
Hotel was available as detailed with advertised amenities. Great hotel with great service and food.
Hi there,
Thanks for sharing your feedback with us. I’m so glad that you had such a pleasant experience and I hope you’ll share many more of them with us in the future.
Best regards,
Ania
The Hoteling Team
Hello,
One thing I did not like was when payment for the hotel was deducted from my charge card, I could not receive my hotel reservation number; not until a manual response from the hotel, accepting my reservation was given.
If I had called and made hotel reservation, I would have received my reservation number upon payment.
Hello,
Thank you for getting back to us with your review. I’m sorry for that you haven’t received your confirmation right away, but I’m happy to hear that everything got sorted. I wish you a lovely time away.
Best regards,
Ania
The Hoteling Team
I made my booking and they took my money and never refund me get out from this scam site if you still have time
Hi Cesar,
I'm truly sorry for this situation. Please be assured that we are doing our best to confirm reservation straight away, however sometimes it can take longer- up to 72 hours. I've contacted with our Finance Department and I've been advised that two days after you've booked with us you've disputed payment with your bank. Unfortunately, our hands are tied in this situation, you need to close dispute and then we will be able to confirm your reservation or refund you. Once again, I'm really sorry for all inconveniences you've faced and I hope it will be sorted out quickly. If you have more questions, please contact us on [email protected] and we will do our best to help you.
Warm regards,
Martyna
The Hoteling Team
This is a cheating site, book using my card but no hotel voucher. The number they listed do not work and they do not reply me.
Hello Yong,
I'm really sorry to know that you feel this way. Once the booking is made we try our hardest to secure the chosen component, however it may take a while to get the booking confirmation.
I'm concerned to hear about your difficulties with getting in touch with us. Our customer services specialists team works on 1-888-999-7710 and respond to every email in data order. You can also email me on [email protected] and I'll do my best to assist you.
Kind regards,
Magda P
The Hoteling Team
Hi Hoteling!
I'm having difficulty in contacting the hotel.
As per our last conversation, they can't locate my reservation.
I already gave them my guest full name, stay period and booking reference no.
Kindly help me confirm my booking with them.
This is there message:
Dear Ruby,
Greetings from Regal Hongkong Hotel (Causeway Bay).
Kindly be informed that we are unable to locate any reservation record with the provided details at this moment.
Would you mind to advise the full booking details (inclusive of guest full name, stay period and booking reference no.) to us?
In the meantime, please do not hesitate to contact us should I be of further assistance.
Best regards,
$#*!son Chan
Reservations Manager Reservations Department | Regal Hongkong Hotel
Thanks,
Ruby
Hi Ruby,
I'm sorry for this situation. In our system everything is confirmed, however we have difficulties with receiving confirmation from our supplier. Please be assured that we are chasing your case and we will send you documentation as soon as possible.
Once again, I'm really sorry for this inconvenience. Hope it will be resolved quickly.
Kind regards,
Martyna
The Hoteling Team
I already made one with my input and otherwise I am not interested in further conversation! Thank you.
Hi Miroslav,
Many thanks you for taking your time to contact us here and for your positive rating.
Take care!
Kind regards,
Magda P
The Hoteling Team
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Hi there,
I'm really sorry that you feel this way. Please let me explain that in case of resort and city taxes payable at the hotel we're able to show only the estimated costs - they depends on local authorities and may change, so we're unable to control it. Unfortunately there is nothing we can on this occasion, however if you'd like me to take a closer look, please email me on [email protected].
I sincerely apologise for the inconvenience you've faced.
Kind regards,
Magda P
The Hoteling Team