HotelingReviews 453

The hoteling website does not refresh if you are searching various dates and days so when you confirm and pay you may not be getting the dates and days you think you've signed up for. The process to contact anyone for a correction is so opaque that after two days of trying for a refund, contacting my bank, getting a phone number to, get this, Hotel Beds, since it seems hoteling.com is not the primary - it's a thicket of companies which make it impossible to get satisfaction. E.g. Their customer service sucks!

I booked through Hoteling for a friend of mine last week, didn't receive any email like a lot of the users said, called them up and their CS guy answered quickly and send me my voucher. Sounds good so far. Until my friend show up with her passport's name spell slightly differently from the name that I help her for the booking and the hotel will not accept the voucher since the name is slight different. I called Hoteling hotline and their CS rep Agnes helped me all the way with changing the name and contacting the hotel, at the end everything is fine. Took her a lot of back and forth and I am so relief that it was resolved at the end. Thanks Agnes.

I have a booking I progress in Chicago with these guys. Two months in and I'm not sure if its a scam or not. The price came from trivago but I've found out that doesn't count for much. Its funny that another leading rating service has them as really good. But there is an odd rating distribution - many very high but a sizable minority as rock bottom. So - what to think. Just a statistical anomaly. Or some real reviews drowned out with fakes. No way to be sure I guess. But - if I were you- I would book with one of the major sites. Happy travels.

Booking references ******* and *******. My sister and our families were looking for a hotel in downtown Savannah on New Years Eve. I found two rooms through Hoteling and went to book. Browser said "processing" for minutes upon minutes so I tried again, just like others have reported on this site. Checked my email. No confirmation so I booked with another travel company. The next day I received a fraud services call from my bank about two charges on my card. I contacted Hoteling by email. Did get my booking numbers but no response to my follow-up email. When I called the hotel they show only one room booked. Will keep trying to get me money refunded. Very frustrating experience. It has now been over 5 days and no confirmation email yet!

I paid a booking and cancelled it using cancelation link given a day after. This due to my trip differed to other date. No confirmation received on the cancelation request at all. But hoteling still charge to my credit card. I want to report this issue to them. I need back my money. Booking Reference *******

Although set, booked and required for a stay on december 16th,
A booking for january 3th had been confirmed and charged.
Modification to required date is needed.
No reply sofar on several e-mails

I attempted to book a room Wednesday Dec 9th for a hotel in Vancouver. When I went to confirm payment it said 3rd party error. I tried again, and it said 3rd party error, the third time I tried, it said credit card error. So I let it go and figured I would book through someone else. Two days later I was charged for 3 seperate transactions. I still have not received any confirmation or receipt email, yet my credit card has been charged 3 times, with no reservation at the hotel. The website says that someone will get back to you within 48 hours yet now it has been two days. When will I hear from someone and I want to be completely refunded all charges and any reservation attempt cancelled.

They turned out not to be a scam, but the time it takes this company to confirm a booking is far too long and leaves the customer with the fear of being scammed. In our case they did not scam us and we had no problems with our hotel booking on arrival at our hotel in Bangkok in February 2016.
However it took a review on sitejabber for the company to respond to our concerns about being scammed. The company is just slow in processing bookings.

I made a reservation through them over a month ago for New York. When I got to the hotel, they couldn't find the reservation. I waited for an hour and the hotel was still trying to sort it out with Hoteling.com

It was 10.30pm, so in order to be able to sleep, I had to book AGAIN a room for the night while this was sorted.

I called Customer Service and they just put me on hold forever. NEVER heard from my $600 dollars for that reservation

Honestly, the website should be closed. It's awful awful AWFUL service!

Well, i had booked a hotel through their website, and as normal i checked online and was horrified to see all these negative feedback.

I was pretty scared at this point, so i went and emailed them and received prompt replies. The hotel vouchers were sent pretty promptly.

I waited for like 2-3 days to call the hotel just to double confirm my reservation and lo and behold it was there and confirmed on the exact dates that i have chosen with no additional charges.

I would have to say it can be trusted. Thanks

I was booking thru hoteling.com and was given the wrong dates for a non-cancel reservation. I panicked when I noticed there was not a number for customer service, so I sent an email without expecting ever being helped. To my dismay, hoteling.com got back to me immediately and allowed me to cancel my reservation. Very fast customer support! Thank you, Matthew, for all your help!

[UPDATE]: After around 7-8 email communications, they went out of their way to refund the full amount. Waiting for amount to be credited. Apart from lousy replies to mails, I found their attitude positive to help out.

I booked the hotel by mistake, ref: *******.
Here by mistake means, I was checking the final price by going towards confirmation but not intending to confirm actually. Usually there are two stages of payment through CC, first includes card details and other includes OneTimePasswords/PIN/etc. This site did not ask for next step and booked right away. Since I didnt want to book, I dropped the mail immediately but there wasn't any response. I called up the bank and asked if there can be rollback of transaction, they said if the merchant(hoteling.com) hasn't claimed the transaction, you can still get all money back, just ask them to not claim. I dropped another mail along with Transaction Reference number I got from bank, but still there wasn't any reply. Now they are replying that the transaction is done and they are charging around 20% of the booking amount.

I have genuinely asked for 100% refund before more than 2 months of checkin date but still they are charging this much(Their policy said maximum 20%). Hoping to get a positive reply.

Since they don't have any number I can immediately call up, I had to depend upon email.

Regards,
Vismay

I was planning for an hotel event and I have decided to use trivago website to compare the prices among the hotel. Trivago redirected me to hoteling as it shows the cheapest price among the rest of the hotel. I proceed with the booking, however I was shocked that the date I have booked was different from what I submitted on trivago. Later on I drop hoteling an email attaching a screenshot of the dates I have selected in trivago but they rejected my claim saying their system was correct. I am very disappointed in their service as it took them 6 days to get back to me and I have attached an evidence (a photo) of my booking in trivago to them but they insisted I have to pay an additional fee to amend the booking. I am very disappointed and I told all my friends and family members not to engage in hoteling and they agreed and share on social media. Very bad service recovery indeed.