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Hopper Reviews Summary
Hopper has a rating of 2.6 stars from 3,445 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hopper most frequently mention customer service, price freeze and phone number. Hopper ranks 11th among Travel Deals sites.
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Great people, great team but only use it to watch trips. The airlines won't budge on changes when it's booked through a third party like hopper.
Short story trying to change name on a ticket and the airlines told me only hopper can do it and hopper says only airlines can do it. The airline said had I booked through them it wouldn't have been a problem. So after all the back and forth I bought another ticket instead and ate the costs because what the airline recommended m, "leave the ticket open and use it as a credit" hopper said they couldn't do that although the airline says they should be able to.
Aside from this warning great app. It does what it's intended to do.
This is a horrible app. They have no customer service. You message them and you don't hear back for days. Don't buy the insurance. It is not worth it. In fact just book through the airline. This is a joke of a service to book through.
I made a mistake while booking my flight (my maiden name was saved in my profile). The app says that if you have any issues to start a chat. I send my issue via the chat and they got back to me within 2 hours saying what I needed. Within the hour I attached everything that was needed and it has now been 19 hours since I have sent the necessary information and have not heard back from them. I called the airline and they cannot change my reservation because it was booked through Hopper. My flight is tomorrow and without the name change, I will be unable to board. Hopper does not have a phone number to call for customer service so now I'm stuck. The search results are fantastic using this app, I just recommend taking the search results and booking directly through the airline.
Received no alert my freeze was over so I had to pay more. Now have no back up for if I get sick. I'm 68 w/chronic pain. Can't believe flights don't auto carry baggage and cancellation if you have a good reason.
Hopper makes tracking and booking flights quick and easy! The quick tap to buy feature is a dream.
I thought I "successfully" booked a flight because it appeared on my list of upcoming trips as confirmed. The flight didn't get charged to my card but I read it might take a few days to show so I waited. After a few weeks with my flight still confirmed but no transaction on my account, I decided to ask and was told the flight never got booked because the prices changed between the moment I chose the trip in the search results to the moment I tried to book (yet the application never informed me of this). I was told to try and book again. The prices were already about $150 higher, and this time when I selected the trip I wanted to book, I got an error saying the flight wasn't available anymore... At least this time I got a message. I went ahead to find flights on Google Flights, where I found cheaper and AVAILABLE flights.
I've had a sudden change in plans and need to speak with some one and I cannot even get a response in chat form. I will never book through hopper again
Saved $100 by flying 2 different airlines. Google didn't show that option.
Notifications never worked. Told me to "wait" when the ticket was ridiculously low. Of course prices jumped and stayed high. I've been monitoring for fun and the "predictions" haven't been right yet. Much easier to follow/ watch prices using the carriers' site.
Great app with all the updated prices! Easy to navigate also.
First time using this app and it's great the prices very good
I've used Hopper for a couple of years now and really appreciate it. I have gotten some really good deals on flights. Will continue to always use Hopper first.
I really like using this app because I always find the best options on flights
I recently added the Hopper app to my phone and am very pleased ..... they have been wonderful notifying me of great prices on flights and hotels . I just booked a flight and I will let you know if all continues to go well
Zero stars...I found great prices on flights, so have been trying to book using hopper...4x it keeps saying my card is declined (not possible, no where near my limit), then I tried another card and it said something went wrong. I just checked my banking info online and hopper has possibly processed all of these attempts. Now I have to sort through this mess. Totally frustrated with hopper...this was my first experience:(
Great place to watch and book flights. Easy and always the best Prices!
Will find you routes that when normally are 10-13 hours nonstop instead are 2 ten hour legs separated by a 16 hour over night layover. This app = waste-o-time.
Great app. The one app that stands out from Expedia and Travelocity as using data extensively to predict prices and save you tons of money and hassle on buying the best tickets. Would recommend to anyone.
While I was in the middle of booking my ticket, hence it was a great deal! The price went up two times. Bad bad business
Using hopper just saved me around $150 on just one flight for 2!
From the business
Hopper predicts prices with 95% accuracy up to 1 year in advance. No ads, no spam, no stress — just accurate predictions and the easiest way to book and save.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members