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Hop2

4.2

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Hop2 Reviews Summary

Hop2 has a rating of 4.2 stars from 340 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hop2 most frequently mention customer service, travel agency and good prices. Hop2 ranks 14th among Discount Travel sites.

service
72
value
66
shipping
42
returns
54
quality
66

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Payment
December 23, 2016

Can't purchase a ticket with Discover credit card, you can see picture of the credit cards that you can choose, including Discover, but it's not available when you click on payment graph tab.

Date of experience: December 23, 2016
Illinois
1 review
0 helpful votes
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Good price
December 23, 2016

I came to the site because of low price compare to others

Date of experience: December 23, 2016
Indonesia
1 review
0 helpful votes
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Baggage Allowance
December 23, 2016

I am surprised that baggage allowance is only 1
Usually, i get 2 baggage
It will be good if it can be informed when customer buying ticket
Other service is ok

Date of experience: December 23, 2016
Norway
1 review
0 helpful votes
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Excellent service
December 23, 2016

First class follow up and response. Highly recommended

Date of experience: December 23, 2016
Nevada
1 review
0 helpful votes
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Very satisfied with results.
December 16, 2016

Got airfare that was 50% cheaper than what United, American and Delta offered.
Only negative was that I had to pay extra to secure seats so that my wife and I can sit together. That would be a problem if the prices were closer to the Airlines mentioned.
Before I booked, I tried to read all of the fine print and did not see anywhere that said securing seats at time of ticket purchase may cost extra dollars.

Date of experience: December 15, 2016
Colorado
1 review
0 helpful votes
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Cheap prices
December 4, 2016

I bought ticket from this site because they have the cheapest tickets available. I will definitely check their website again for future purchases..

Date of experience: December 4, 2016
Belgium
1 review
0 helpful votes
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High reactivity
December 2, 2016

Quick service, availability, patience. I was satisfied.

Date of experience: December 1, 2016
Abigail I. — Hop2 Rep
over a year old

Thank you for your feedback, we also enjoyed servicing you!

Virginia
1 review
0 helpful votes
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It's ok.
November 24, 2016

I have more than 12 hr transit but I did not get hotel. It is much better if travel agency clarify this thing before the ticket issued.

Date of experience: November 24, 2016
Connecticut
1 review
0 helpful votes
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Tickets reservation
November 21, 2016

Simple and easy to work and do ticket reservation through Hop2

Date of experience: November 21, 2016
Switzerland
1 review
0 helpful votes
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Hop2 was transparent about providing the exact same price as the UnitedHealth airlines website plus their administration fee.

The main benefit was that Hop2 allowed me to pay in USD at my Bank's exchange rate, rather the new other websites that forced me to pay in my local currency at a much worse exchange rate.

Date of experience: November 20, 2016
New Mexico
2 reviews
0 helpful votes
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Fantastic
November 16, 2016

Found a great deal! The entire transaction went so smoothly

Date of experience: November 16, 2016
Switzerland
1 review
0 helpful votes
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Great service, however a little complicated process

Date of experience: November 10, 2016
Singapore
1 review
0 helpful votes
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Frankfurt - Florida
October 16, 2016

Excellent follow up by the Hop2 staff.
They contacted me at once, 3 times, because we had some credit cards address issue.
All solved very fast.
Thks

Date of experience: October 15, 2016
California
1 review
0 helpful votes
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Professional, helpful and quick
October 15, 2016

I appreciated their services,
Pretty much prompt follow up and professional.
I missed an important update, so the agent left a VM. So i returned the call and i was assisted promptly.
"
Couple days afterwards, the airlines changed the schedules of the flight so i was notified and the message was very clear- like no need to call back or so to inquire more information.
Very concise.

No wait time on the phone either- an agent picks up quickly.

Date of experience: October 15, 2016
South Africa
1 review
1 helpful vote
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Extremely Happy Customer.
October 11, 2016

Dealt with a guy named Dave. We had a crisis with regards to a flight ticket from Miami to Cape Town that could not be utilized although it was paid for and booked. Dave changed the ticket from one airline to another with a total different route within 3 hours! I have only praise for the manner our crisis was dealt with. Very professional!

Date of experience: October 11, 2016
Alabama
1 review
0 helpful votes
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Totally loved using the site
October 9, 2016

Excellent and easy to navigate, my booking was done within seconds! Unbeatable prices too. I'd give it a million stars!

Date of experience: October 9, 2016
New York
1 review
2 helpful votes
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Disappointing
October 5, 2016

Basically, I called several times to change a reservation. Was told I would get a return emil. But never did.

Finally, I reached out via website and another eamil and finally got taken care of

Date of experience: October 4, 2016
Abigail I. — Hop2 Rep
over a year old

Dear Mr. John C,
We are sorry to learn about the experience, and with this please accept our apologies for the caused delay. This comes as result of current re-branding we are running.
This is also to serve as assurance that such issue shouldn't be faced in future, as according measures were taken.

Kentucky
1 review
0 helpful votes
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Pleasant transaction
October 1, 2016

Getting tickets was nice and easy and the flights went fine, no problems at all!

Date of experience: October 1, 2016
Israel
1 review
1 helpful vote
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A mess
September 24, 2016

They mixed my tickets with another set of tickets. The paying was problematic also

Date of experience: September 24, 2016
Abigail I. — Hop2 Rep
over a year old

Dear Miriam H,
Although I'm sorry to learn about your experience with us, we do appreciate you leaving us the feedback. After a brief look into the case's records I managed to find out the described issue with mixed ticket, for which, allow me to express our apologies; while for the payment processing unfortunately couldn't find much data.
Kindly, please advice on this, so we could come with an according response.
Cordially, Tim. ([email protected])

New York
2 reviews
0 helpful votes
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I did Hop2
September 21, 2016

Very easy to find the cheapest possible flight in the shortest amount of time!

Date of experience: September 21, 2016

From the business

Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.


hop2.com
Long Island, NY, United States