The Honey Baked Ham

I ordered a ham on April 2 paid for it and delivery date was supposed to be April 10 never received a ham so I tried to call customer service no answer I called customer service again that same day no answer the next day I called no answer and today I have no ham we cannot go out because of the COVID-19 I am very disgusted in this it ruined our whole Easter I would like my refund on my ham I would like to receive a ham plus a gift card thank you are

I ordered a ham meal online. I received confirmation and the meal would be delivered on Friday April 10th. No delivery Friday or Saturday. I sent 5 emails to customer service and 1 email to the corporate office. I called numerous times only to be told your wait time is 567 minutes or that I was number 282 in the que. I got an answer when I called the Ventura store and while she could not help me she said they have had nothing but complaints on the delivery service. In light of the Coronavirus and the request that we not go to the grocery store one would think that Honeybaked ham would have been ready. So I ask you honey baked ham, WHAT WOUKD YOU LIKE ME TO TELL MY GUESTS THAT ARE COMING FOR EASTER DINNER? Please, I dare you to give me a valid reason. I hate to even give you one star but there is no rating lower than this!

I ordered a ham for Easter that was to be delivered on 4/10/20. I received confirmation number from Honeybaked but no tracking number from delivery company. I called HB, on hold for 3 hours 10 mins, when I was number 7 in queue my call was picked up and then disconnected. I called back and then was number 487 in line. Could never get thru. I emailed with no response. So, I have no ham for Easter dinner. And yes, my credit card WAS charged for this item. I have been a loyal customer for the past 20 years purchasing at least 10 times a year from this company. NEVER AGAIN- our holiday meal that we were counting on at this difficult time was ruined. Thanks for nothing, Honeybaked Hams. You have lost a good customer.

Corporate has WORST customer service EVER! I arranged for 3 separate orders that were due to be delivered to my 90 year old aunt, my quadrapeligic brother (police officer shot in line of duty and a 75 year old friend of family a week ago. My credit card was charged and I received 3 confirmation emails indicating these hams would be delivered on 4/10, but no tracking info and nothing has arrived at any of the 3 locations and it is now 8:37 Saturday morning and Easter is tomorrow. My wife and I have called the customer service number and are either immediately disconnected if you call store or she has been on hold for over 3 hours. When I called the recording told me there were 448 calls ahead of her and now and the next update told me there were 328 calls in front of her! Since we can't be together with family for Easter, I thought it would be nice to keep these 3 safe from harm and continue one of our traditions of having the ham. I realize they are busy due to quarantine and it's Easter, but there MUST be a way to get some functional level of customer service and updating information. There are no updates on my online account with them, and no emails with tracking. I emailed customer service with my order numbers and have not heard anything. Since we have no idea if/when these orders will arrive, we will have to make other arrangements to feed these most vulnerable people... It would have been nice, professional, decent for them to HBHam to provide ANY information about status online, since it's impossible to reach a human being at this company. I guess I will see about driving 75 miles each way to shop for my aunt, another 89 miles for my brother and hope our friend can find something herself... *******@HBH!

I am so angry and disappointed in Honey Baked Ham Company! I placed my Easter Dinner order a week ago and it never got delivered. L paid for it, they charged my card and the day before Easter, still has not gotten here. It was supposed to be here yesterday. I've sent 3 emails and the haven't responded. I call customer service, twice and both times they kept me on hold for over 3 hours just to disconnect me once I was down to caller 3 in the queue. In a time like this with us all locked down and our hopes are already low, I'm even more hopeless that this company can salvage our small plan for Easter. We will try though, at this last minute to see if some other local establishment an help us! Never will be a go to!

I would give a zero if I can. Dont ever order delivery or try to use the website or call on phone. When it wasn't delivered on Friday as promised, I stayed on phone for over 4 hours with no response. No response from email either. Called store directly and told me that they just take order and send it to shipping. No response from shipping phone number or email provided. Yet still advertising on TV on delivery. I was told that I can pick up at store and pay another exhoribant amount of money for meal and then try to get refund.

Thank you for... nothing. My order I placed 2 weeks ago never got delievered like I paid for and then they kept me on hold for 3 hours and 12 minutes just to disconnect me once I was down to caller 3 in the queue. Did I mention THREE HOURS. I think that is a record for time I have spent on holdin my entire life. I dont even like Ham! But my family does and it was for Easter... now I have to try to figure Easter dinner out with 1 day to spare and the grocery stores being out of everything. WORST EVER! They only got a star from me because it wont let me leave it blank.

I placed an order as a gift for a family member for Easter to be delivered today, Friday. I never received an email saying that it was shipped so I tried to call customer service to find out the status. Called the 1-800 number and was 150+ in line with a wait time of over 2 hours. Gave up on that and tried to call a local store only to be routed to someone who picked up but said he did NOT work for Honeybaked Ham and informed me that due to more important COVID-related deliveries that my ham could not be delivered. A bunch of BS as all my other online ordered have been delivered on time. He said he couldn't even check on the status of my order and when asked if it would EVER be delivered, even if post-Easter, he couldn't answer that and just said to call my credit card company to get a refund. Ridiculous! It is a gift I told someone to expect and now it isn't going to arrive at all?!

Dear Keith,
Let me start off by saying I truly appreciate that your open during this CoVID-19 crisis. For someone like myself who is in Health care at a hospital this is a very trying and stressful time. I am working long hours so unable to prep my children and their family's dinner to drop off this year, since we are unable the gather this Easter like we have always done in the past. So here were you employee's played a role in added stress to an already stressful time. I was schedule to pick up on 4/8/2020 I had order 5 family meals with the 10 dollar off coupons for hams ( I only was using 3 of them) I called Linda around 5 PM to let her know I was needed to stay at the hospital to help with the Crisis. She was so kind and thanked me for my services and said no worries you would be open tomorrow with extended hours. I was so relieved I left the hospital after 16 hours and was able to go to sleep knowing my husband was going to pick up today. When he arrived today to pick up the Guy that helped him was rude refused to take our coupons. My heart is so sad I thought Kansas City was better than that. So consider the $ 330.00 you got the last you will ever get from our family. I only go to places that treat people with respect and are kind to everyone.
Sincerely,
Ronda Prince
This was the One off Nall Avenue

I usually do order pick up but due to coronavirus scare and stay home order, I decided to order online. It says home delivery and it even stated on the website that they are partnering with ubereats and doordash, but it was a lie! Never got my order and it's supposed to be a next day delivery! Called twice and was on hold for almost 3 hrs! First time i spoke with someone named Janet and she said i might still get it by 9pm but nothing came and she said she will call me back the next day so I don't have to wait but she never did! Called the second time and on hold for almost 3 hrs and when my time almost came, i got a busy signal and nothing after that! They hung up on me when it was my time! Ridiculous to be going through this at this time of pandemic. Horrible!

I went to get a half boneless ham today and was told I could not get it without reserving it in advance also I could not get the quarter bone in without reserving it also so I had to buy a more expensive half bone in ham if you are going to make it a reserve thing you need to advertise it or put it on the coupons or something, not let it be a total surprise after you wait in line for over an 1 hour to get a ham what happened to first come first serve maybe you need to sale on line and pick up at the store no surprises there I was very disappointed today I have been buying hams there for over 20 years now and never had to reserve it in advance

Bought and PAID for a ham /turkey combo... as a GIFT... PAID for 2nd day air scheduled weeks in advance... the day it was SUPPOSED to arrive Came and went with NO DELIVERY! Then checked ups tracking... they said delivery date changed till MONDAY. That was an extra 3 days of sitting around for a total of 5 days TRANSIT time. NO explanations from ANYONE. But a "We do apologize"... and " you are NOT the only person that did not receive their order.! Plus they would not reship it NEXT day to expedite it getting there pre XMAS... stay CLEAR of this Take your $$$ and run company! BE WARNED

I specifically ordered a honey ham to be delivered on 12/20 as a holiday gift. I just received an email that it is being delivered today. I am disappointed with the change in the delivery date. I had wanted delivery on 12/23 but that delivery fee was over $50.00 so I picked the closest delivery date to 12/23 which because of the weekend was 12/20. Why ask when you want the item to arrive if you are going to change the delivery date... so I have since had to notify the person the honey ham was purchased for to let them know to expect it today. Luckily, they will be home.

If I could give them a zero rating I would. I ordered a large ham for Xmas. The website sent 2 order notices so I immediately called. After being on hold for nearly 30 minutes, I was informed they could not cancel the 2nd order. 3 calls later, no help and I now have 2 large HBH orders.

Never again, HBH!.