The Honey Baked Ham

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The Honey Baked Ham

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These tips are generated by AI, based on customer reviews from the past year

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The Honey Baked Ham Reviews Summary

Positive Highlights

  • The ham is frequently described as tasting good.
  • The Tavern Club sandwich was praised as great by one reviewer.

Negative Highlights

  • Prices are considered high and not worth the value by multiple reviewers.
  • Customer service was unhelpful and refused to honor coupons or resolve delivery issues.
  • Meal portions have shrunk, with sides like potato salad described as bland.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Dec 22, 2025

Went online to look for yearly coupons. None unless you spend a 100 dollars. Went to their Huntsville store and asked for the smallest ham. It was 7.3 pounds and cost a whopping 88 dollars. Paid and then my wife asked about coupons. They had one for 7 dollars off but didn't honor it because we just paid. This came from the so called manager. I have a high income but won't return because of the price gouging. Not worth it. A poor value. The hand taste good but are unhealthy and severely overpriced. The stores want to overcharge as a fair profit isn't good enough.

Nov 26, 2025

This company has literally denied my mother what may be her last Thanksgiving meal and they don't care. My mother is battling cancer. Thanksgiving Day is also her 74th Birthday. With her cancer it may be her last Thanksgiving. I ordered a full honey baked ham meal with sides and desserts to be shipped as she is not well enough to cook. A portion of the ordered arrived. A cake and a few of the sides. I called "customer service" and was told there was nothing they could do. Even with a store 20 minutes away, they could not figure out a way to get a ham on a dying woman's table for Thanksgiving. Despicable. Honey Baked has been a part of our family's holidays for decades. NEVER again will I give a dime to such a heartless company.

Nov 26, 2025

Visited the Honey Baked Ham at Southridge in South Charleston WV for the first time in about three years. I ordered the meal and was very disappointed considering the price. The Tavern Club was great. I ordered it with Swiss instead of Cheddar but, that was the only thing that was good. It use to be when you ordered a meal it came in a box with your sandwich, side, a pickle, and a cookie. Apparently you no longer get the pickle and cookie. The Tavern Club was really good but the potato salad was bland and tasteless, no seasoning of any kind, not even salt. They were very limited on choice of soft drinks also. Considering I paid $16 and change for this thing the value of the meal is just not worth the price for a sandwich with a couple slices of meat with tomato and lettuce. I more than likely will not be back.

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Colorado
1 review
6 helpful votes
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I ordered a ham for a client online, received the shipping...
December 23, 2014

I ordered a ham for a client online, received the shipping & delivery confirmation, but the client never received the ham. I called and was told that HBH had fulfilled its part of the agreement and that my problem was with UPS. HBH offered to "help" me by starting an investigation through UPS - which will take up to 30 days. My agreement was not with UPS. HBH contracts with UPS to make their deliveries therefore it is their problem. They should have without question, replaced the lost ham. I am now out a $75 ham. I will be ordering my companies corporate gifts elsewhere next year!

Date of experience: December 23, 2014
California
1 review
5 helpful votes
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For the past few years I sent Honeybaked Ham gifts...
October 27, 2014

For the past few years I sent Honeybaked Ham gifts to my husband's parents and his brother's family for Christmas. As usual, this year the on-line order process was adequate and I received shipping notifications from UPS. Christmas came and went.
All seemed good until Jan 15th when I received a notice from UPS that Honeybaked decided to cancel one of the shipments - turns out they never gave a package to UPS to fulfill the order. Shame on me for not tracking the package and it's not polite to call people and ask "Hey, how about that ham we sent you"?
I sent an email to HoneyBaked Ham and let them know how disappointing it is to find out from UPS that they didn't fulfill my order. I should have heard it from them. I also let them know they really helped me score points with my in-laws (sarcasm). I inquired if they had let me down in previous years without my knowledge and would like to come clean now.
The email I got back apologized that the delivery was not what I expected - what kind of an apology is that? - and since they valued my business they would go ahead and refund my money or fulfill the shipment. Really? What if they didn't value my business?
On a good note - they sent me a credit receipt within the hour after I requested a refund.

Date of experience: February 7, 2013
Texas
3 reviews
11 helpful votes
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Everyyear for chrismtas, thanksgiving, and easter my...
May 25, 2011

Everyyear for chrismtas, thanksgiving, and easter my wife's family comes over to celebrate wiht us. i've been doing it for 30 years at least now where we get honeybaked ham and porkloin from the honey baked ham company. Its always the highlight of our festivities and i can always relie on these guys to send me what i need. I used to order threw the paper catalog but i guess to save paper they prefer it for me to order online.

Date of experience: May 24, 2011