The Honey Baked Ham

I went to buy a quarter ham for dinner today and with covid they aren't opening the hams so you can glance at them and decide if you want it, anyways my ham was burnt and bitter. The standards that they claim to have when glazing and preparing their hams is no longer there. Very dissatisfied and upset. I can not go return it since I don't have a ride until the following week & for then it is too late. I guess my dogs will enjoy an early Thanksgiving 45$ ham.

While I love HBH, I will not buy this year! Their offer for an $8 early curbside pichup discount, paired with only getting that discount if you give an "in-person" coupon, in apalling and disppointing as they try to help people by risking us all in this pandemic. Some smart kid (I have taught 1000 as a professor in MBA school) designed this to make people order, yet not risk / bother with printing the coupon. I hope that the CEO sees this review and realizes that her/his organization is out of integrity... so good bye to my annual $250 Thanksgiving order. Sincerely Mark D.

I just received my whole turkey from Honey Baked and was shocked! The 'whole' turkey that is advertised as 11-13 lbs. was the size of a roasting chicken. It will hardly serve '10-12' as noted in the description. I've ordered multiple times in the past, but this one is substantially smaller. I paid $55.95 plus shipping and will now have to purchase another from the grocery store just to have enough for Thanksgiving dinner. Terribly disappointed HB - you've lost a recurring customer for good.

Ordered the brisket. Package says Keep frozen, and instructions say from fresh. I emailed customer service and heard nothing. Searched online and found posts on Facebook from 8 year ago stating it needs thawed. Moved it to the fridge. Other comments that you cannot refreeze the meat once thawed.

2 days later customer care responds that it is cooked from frozen (3.5 pounds cook in 45 minute from frozen, doesn't make sense) and let's me know I can go ahead and refreeze MY brisket.

This has been a horrible experience and the last time I'll get anything from this company. Terrible service, zero care for quality. Never again.

I must say because of the covid19 I didn't see ham before leaving the store; but your hams are usually fresh and the meat let you know from color of the redness and the sugar and honey crust on the ham.

But ham was purchased on April 30,2020.
Expired on 5-9-2020

My children made sandwiches the same day.

Only to discover they became ill: I noticed that the ham was darker than the other hams purchased.

I knew you would not take the ham back because of the virus.

I took the remains and threw it in the GarageBend.

This will not stop me from purchasing your ham.

I am sorry of the outcome from children.

Next time I will request to review ham before leaving the store if it is allowed.

Mrs. Annette Sims
*******@bellsouth.net

I am a healthcare worker in San Diego. Like many others I have been trying to avoid grocery stores and other crowded places as much as possible. Online order From Honey baked ham seemed like a great option. I placed my order on April 3. They guaranteed Easter delivery as long as order was placed by April 8. Long story short. No Easter dinner, nothing on the website letting anyone know orders are not coming. 5 hour wait to call customer service. Finally after 5 days I was able to reach a representative who told me they most LIKELY will give me a refund. But I have to wait up to a week for a callback. The picture I included is the spam we had to raid out of our pantry. #honeybakedspam for Easter. I used to be a business owner. When you mess up you go above and beyond to make things right. I am disgusted by this company and the response I have received thus far. Hope others will read this and think twice before doing business with HoneyBaked Ham company... Update, Honeybaked Ham sent me an email today. The email was a cold message that we will be getting a refund. Again no apologies or explanation of why we did not receive our Easter dinner.

I ordered it for my grandmother, it was never delivered. No one responded to multiple emails, if you called you were disconnected and the one time I got through I waited on hold for 5 hours only to be disconnected. There was no follow up and if I had let them they would have just stolen my money. Its shameful that they took advantage of the current situation and people. My 83 year grandmother isn't going out, she lives far away from us and had no Easter dinner. If they couldn't fulfill the orders they shouldn't have committed to them. Shame on them for leaving people with nothing and no communication whatsoever. This is a sign of the character of this company and I would never recommend them to anyone. There are other business that are committed to helping people and providing them with resources and costumer service during this time.

If a company advertises, both in print and on television, a product or service, charges your account, and then never delivers the product or service, is that not fraud? I ordered a ham online, and, of course, no ham was delivered. There is no response to emails and, as others have reported here, there is no way to speak to "customer service". As you get to the bottom of the phone que, you are disconnected. Perhaps this company should have spent less on television ads and more on delivery services. While I understand that all those of us who might have gone out for dinner on Sunday were going to be ordering instead, one would think that Honey Baked Ham would have anticipated the sheer numbers of orders, particularly online orders due to the "Stay Home" lockdown. I googled the company and was interested in
The name of their CEO. I hope Linda Van Rees had a nice Sunday, April 12,2020. We didn't have our ham.
I would like my money returned, no, correction, I want my money returned. Lesson learned.

Like many recent reviews, I did not receive my order on the date promised (4/10) nor did they meet the follow up delivery of 4/11 or 4/12. I only received a single email from AFTER the initial missed delivery date. There was no tracking number or way to contact them aside from their standard support number. On Saturday, their support line had an estimated wait time of more than 600 minutes. Finally today, they replied to a message requesting a refund saying it would take them 2 weeks to issue a refund. It's funny how it takes them 30 seconds to charge my card but 2 weeks to issue a refund. One of the worst experiences I've had with an online business.

I placed an order on March 30 for delivery on April 8. I was told I would get email with tracking number on April 8.
I never got it and ham was not delivered. I wrote customer service. I got email saying I would hear back within 24 hours. I did not hear back. I called on Friday, April 10 and was on hold for 3 hours. When I was able to speak with a rep, I was told it would be delivered that day by OnTrac. A tracking number was not available. Ham was not delivered. It never did get delivered. I have written them a couple of times. The last time I asked for a full refund. The response I got back an email with their website and the same customer service number I had called previously. This time I was 301 in the queue. I am not waiting on hold again. They have lousy customer service in terms of delivery and follow-up with customers. The 2 times I had contact with them at the beginning I was told lies.

I have the same problem others have had with Easter deliveries. Ordered on 4/7 and my card was charged on 4/8. The delivery was scheduled by Honey baked on 4/10. We are home all day every day and no delivery. I tried calling but wait times where too long. Emailed and no response. My card still has the charge on it today. I would never order from this company again. Why did they continue to take orders they could not fulfill. So disappointing. I would not recommend any one use their delivery service. Such bad business.

I ordered a ham, and I also ordered a ham for my disabled dad who can't leave his house. I was told the delivery date would be Friday April 10th. Neither ham showed up. I have left emails, and tried to call, but no one answers the phone. Now what, the ham is going to show after Easter. I have used honey baked ham for years, but not anymore. I guess all good things must come to an end. I just want my money back, I don't want the hams now!