Went online to look for yearly coupons. None unless you spend a 100 dollars. Went to their Huntsville store and asked for the smallest ham. It was 7.3 pounds and cost a whopping 88 dollars. Paid and then my wife asked about coupons. They had one for 7 dollars off but didn't honor it because we just paid. This came from the so called manager. I have a high income but won't return because of the price gouging. Not worth it. A poor value. The hand taste good but are unhealthy and severely overpriced. The stores want to overcharge as a fair profit isn't good enough.
This company has literally denied my mother what may be her last Thanksgiving meal and they don't care. My mother is battling cancer. Thanksgiving Day is also her 74th Birthday. With her cancer it may be her last Thanksgiving. I ordered a full honey baked ham meal with sides and desserts to be shipped as she is not well enough to cook. A portion of the ordered arrived. A cake and a few of the sides. I called "customer service" and was told there was nothing they could do. Even with a store 20 minutes away, they could not figure out a way to get a ham on a dying woman's table for Thanksgiving. Despicable. Honey Baked has been a part of our family's holidays for decades. NEVER again will I give a dime to such a heartless company.
Visited the Honey Baked Ham at Southridge in South Charleston WV for the first time in about three years. I ordered the meal and was very disappointed considering the price.
The Tavern Club was great. I ordered it with Swiss instead of Cheddar but, that was the only thing that was good. It use to be when you ordered a meal it came in a box with your sandwich, side, a pickle, and a cookie. Apparently you no longer get the pickle and cookie. The Tavern Club was really good but the potato salad was bland and tasteless, no seasoning of any kind, not even salt. They were very limited on choice of soft drinks also.
Considering I paid $16 and change for this thing the value of the meal is just not worth the price for a sandwich with a couple slices of meat with tomato and lettuce. I more than likely will not be back.
My ham w supposed to arrive today, the day before Thanksgiving. 8:12 p.m. and no ham. Spent 2 hours and 20 minutes on hold only to be disconnected. I'm lucky and have a turkey, but my husband has been looking forward to the ham. CAn't imagine I'll be ordering from them again. So disappointed!
Date of experience: November 21, 2018
HBH Customer Experience Team ..— The Honey Baked Ham Rep
over a year old
Please accept our sincere apology for the problems you experienced with your order. We take full responsibility for the non delivery of your order and want to resolve this to your satisfaction. Please send a private message with your order information and I will take care of resolving this right away.
I purchased a ham and three sides for Thanksgiving tomorrow. I even paid extra money to get it shipped in time. I got my package today, which was only two of the same sides, which I did not even order at all. When I tried to call Customer Service, the line said they were closed, even though at the time I called, it was still in the available time frame listed online. Thank you for ruining my Thanksgiving dinner.
Date of experience: November 21, 2018
HBH Customer Experience Team ..— The Honey Baked Ham Rep
over a year old
Please accept our sincere apology for the problems you experienced with your order. We take full responsibility for your dissatisfaction. You are important to us as a customer and we want to provide you with outstanding customer service, as well as top quality products. We sincerely apologize for any inconvenience this has caused you. We have refunded you in full for the order and have emailed you a gift card for a future use. We hope you will give us the opportunity to serve you again.
After waiting on hold for almost 2 hours, while constantly listening to the recording repeat that my wait would only be a few more moments, I get disconnected. Then trying ten more times to call back, I can't even get through to wait again. I don't know what I will do for Thanksgiving short of waiting in line with all the other sad sacks who depended on Honey baked to provide the meal. I wonder if I will ever get my money back.
Date of experience: November 21, 2018
HBH Customer Experience Team ..— The Honey Baked Ham Rep
over a year old
Please accept our sincere apology for the problems you experienced with your order. We take full responsibility for our mistakes and want to resolve this to your satisfaction. Please send a private message with your order information and I will take care of resolving this right away.
I ordered my ham and turkey in October to ensure it would arrive before thanksgiving. Today is the day before thanksgiving and no ham or turkey. Now they say they will refund me after the holiday, but what they should be doing is personally delivering my meal to me since they have single handedly ruined my Thanksgiving meal. I will NEVER order my holiday meals from them again!
Looks like this is just a permanent repeat offender. One day after my order and they already tell me they will be delivering after Thanksgiving, which was the reason I ordered the ham in the first place. Why do they promise something they can't deliver? Never buying from this people again.
Date of experience: November 20, 2018
HBH Customer Experience Team ..— The Honey Baked Ham Rep
over a year old
Please accept our sincere apology for the late delivery of your order. We, at HoneyBaked Ham, take full responsibility for your dissatisfaction. We have refunded you in full, which I know does not make up for the inconveniences we have caused you. We have also emailed you a gift card that can be used at any of our locations, as an added apology. We hope to have the opportunity in the future, to try again, to meet your expectations.
I ordered ham for Thanksgiving- didnt receive it! Called customer service to find out that they forgot to place the order. After apologizing, they offered to send the ham for New Year s Eve. Again - no delivery! I called the customer service again, they promised to deliver in 2 weeks, and AGAIN, I didnt get the ham delivered! I will never order from this company, and recommend everyone not to do so either!
I ordered 3 hams as Christmas gifts to be shipped to 3 different places. No problem there. Except I only got 15% discount on 1. I called & was told too late, call in the am. I called first thing in the am, only to be told I was too late. I Wrote to HBH & a CS rep emailed me, correcting that problem. All was good until she offered me any item from the catalog free of charge. I could have asked for the most expensive thing but I'm not greedy so I asked for a stuffed pork roast. She said it would ship on Tuesday next, no pork roast ever arrived to this date-6 weeks. When I emailed her, my emails were returned unable to deliver. It's not the roast I'm angry about but the lie. Why did she even offer? I have saved my emails in the event HBH is even interested in Customer Service.
I ordered two Hams on December 14. One to go to my moms house, and that one arrived a day later than expected. I have to say it was not as great as hams from HBH have been in the past. At least that one arrived in time for Christmas dinner. The other order, I placed on the same day. When I arrived back at home on Friday, Dec 29th (the expected delivery date), it was not waiting on me. When I checked the delivery status this morning, it still had not left yet. I called and was told that there was a problem with my order and it would not arrive until Jan 3! And apparently they had to replace items on my order because they were out of stock. No one called or emailed me any of this information. Thankfully I have the rest of today to figure out what Im going to serve for my NYE party tomorrow, but I really didnt want to be doing all the cooking! They refunded my money, but Im basically having to go out and spend it on other food for the party. Im so disappointed. We have ordered hams from HBH for years. Ill be rethinking that so Im not left hanging again!
This morning, I received a call from my daughter in law, Romy XXXXX She was in your Bruce B Downs Store and was being told, There was no order reserved or paid for by me. I fully explained Mary had taken the the order and credit card information and all My family needed to do was use confirmation code 22-2. In fact The employee said her name was Mary. I was told by the General Manager, There was no Mary there. However, a Mary called me from The Wesley Chapel Store same phone number the following day and left a Message she needed the 3 digit code on the back of my credit card. After all the phone calls, two emails confirming the order, my family Had to withstand the embarrassing situation of debating the order. While I realize the Store Manager Richard must have been very busy, I Felt he was curt, inpatient, borderline rude. Is this how HoneyBaked Ham treat customers? I've ordered Hams for years from you in person, This was the first year I ordered online. Definitely online service needs To be coordinated more efficiently.
Sincerely, Mrs. Shirley Genberg
On Dec 19,2017, at 9:23 PM, Shirley Genberg <*******@yahoo.com> wrote:
Please note I called your store and paid in advance for this ham. They gave me confirmation number of 22-2. For Robert & Romy XXXXX to pick it up. Please cross reference this to your Confirmation number so there is no duplicate order or an error When they come in.
Sent from my iPad
On Dec 19,2017, at 5:42 PM, <*******@hbham.com> <*******@hbham.com
Thank you for placing an online order with HoneyBaked. Your order has been submitted to the Wesley Chapel store. If you have questions regarding the order or need to make changes to the order, contact the store directly:
HoneyBaked Ham 1259 Bruce B Downs Blvd Northwood Shopping Center Wesley Chapel, FL ******* *******676
Christmas Holiday Tue Dec 19 - Wed Dec 20:8am-7pm Thu Dec 21 - Sat Dec 23:7am-8pm Sun Dec 24 Christmas Eve: 7:30am-4:30pm Mon Dec 25 Christmas Day: Closed Tue Dec 26 - Sat Dec 30: Regular Hours Sun Dec 31 - Mon Jan 1:10am-4pm
Thank you again for placing an online order from HoneyBaked.
Sincerely, HoneyBaked MyHoneyBakedStore.com 1259 Bruce B Downs Blvd Northwood Shopping Center, Wesley Chapel FL*******
I ordered two turkey breast to be delivered for a large party I was having on the 22nd of December. Placed the order on the 19th to be delivery on the 21st. I was told it would come frozen, which it how I wanted it to assure that it would be fresh. The package arrived on time, however I notice before opening the package it was surrounded by ants. I opened the package and the breast were in an open bag and completely thawed and surrounded in ants. I called customer service and all they could tell me is they would credit my account. Now I am rushing out at the last minute to buy a turkey and then having to cook and prepare it. Really disappointed!
I ordered two smoked turkey breast for Thanksgiving. Well I was told by honey ham I will receive on Nov 21st. Im hoping & praying it thaws out in time for Thanksgiving. I have not ever had a problem with them until now. I hope the CEO reads this so it wont happen to anyone else.
Ordered Easter ham to be delivered yesterday. It never showed up. Called customer service. They blamed UPS which seems to be the prevailing theme here. Customer service rude and unhelpful. No apology... nothing! Wish I had read reviews prior to ordering. Now I am left scrambling for Easter dinner the day before!
Ham had ice crystals in it, wad wateryn & too salty. Smoked flavor was too strong more like bacon. Turkey breast was supposed to be natural juices flavor. It tasted like terriakI, had the texture of stale lunch meat, not even anything like turkey breast meat at all. Sides were skimpy. Mashed potatoes tasted like they were sitting a week in the refrigerator, & were watery. The sauce in the green bean casserole was watery & had to be boiled down. The scalloped apples were mostly an over-buttery flavored sauce & too few apples. My grandsons ate very little (did not like the ham or turkey), & didn't want seconds. Neither did my granddaughter or her father. I threw the remaining turkey in the garbage disposal. The ham didn't even taste good when used to make bean soup. I wish I could get every penny back. I would not recommend this company to anyone & would talk them out of it if they were thinking of buying it!
Date of experience: December 29, 2016
HBH Customer Experience Team ..— The Honey Baked Ham Rep
over a year old
Thank you for reviewing your recent purchase. Please accept my sincere apology that the products were not satisfactory to you. We, at HoneyBaked Ham, take full responsibility for your dissatisfaction. You are important to us as a customer and we want to provide you with outstanding customer service, as well as top quality products. We sincerely apologize for any inconvenience this has caused you. I have sent you a private message requesting additional information to locate your order, so that we may get this resolved right away. We hope to have the opportunity in the future, to try again, to meet your expectations.
No words can explain the problem my family experienced during the holidays with this company. They ruined our family Christmas. They blamed UPS. The truth was the order was never sent. I was on hold a total two hours before Christmas. I was calling to see where the order was. This company will lie to cover bad service. I was also hung up on. Stay away from this company! Not worth it!
Date of experience: December 28, 2016
HBH Customer Experience Team ..— The Honey Baked Ham Rep
over a year old
Thank you for reviewing your recent purchase. Please accept my sincere apology for the problems you experienced with our company. I have sent you a private message requesting addtional information to locate your order. We do take full responsibility for your dissatisfaction with your order and would like the opportunity to resolve this properly. We, at HoneyBaked, will always stand behind our products and when mistakes occur, will do our very best to make it right.
Order my ham a month in advance for Christmas eve and to be delivered on the 23rd of december. The order didnt arrived on the 23rd and there is no food to serve for Christmas eve. On hold with customer service for an hour, wrote two complain feedbacks and no answer. WORST place to order, I have never experienced such bad customer service. Sharing then experience in my community to never order online.
I ordered last thanksgiving and they delivered after thanksgiving. Called customer service and was on hold first time for 40 minutes then transferred and edited for another 30 minutes. I gave them a chance r this time for Christmas and asked my order to be delivered today, the 22nd as the party is tomorrow the 23rd. Sand thing happened was on hold for 50 minutes first time and another 30 minutes second time while she contact the UPS. It turned out that they will try to deliver it tomorrow ftom Sacramento. What a hustle. I called all my friends and family not to order anymore ftom this company. Worst in the planet for ordering and customer service.
I have purchased many items (hams, turkey breasts, side items and desserts) from Honey Baked Ham over the years. I expect a long line and wait time if the ham is for me and I go to a local store. Yet I also often order online and ship hams to family (for example, my niece every year for perhaps 10 years now). However, Honey Baked Ham prices have reached astronomical proportions. Even with a coupon for 15% off, the price for an 8 lb ham this year was over $8 a pound at over $65. Add to that the lowest shipping cost available -- no matter how early you order -- $18.95! So a ham for 6-8 people is nearly $100, or to put that into perspective, well beyond the price for a complete turkey dinner with all the trimmings if you have it prepared at a local vendor. The food products Honey Baked Ham sells are good... but the prices are really far beyond what they should be priced at. It is a ham... not a gold bar or the Hope diamond.
I called to order 27 hams at $89 each plus $18.95 shipper per ham. The woman who answered was almost illiterate. I had to speak one letter at a time and when I received the confirmation, some names were still misspelled. Today, I tried to order four more and the lady I got today was so bad that I told her I would try and place the order on line. After completing my first order I hit the order button and it said the order did not go through. I made four more attempts, checking everything as I went - still the same results. I was forced to go back to the phone. I got lucky this time with a sweet lady from Georgia that did a perfect job. HBH you need to screen your Holiday workers. This was a mess. I should have been able to order all of the hams online without incident. Your products are very expensive and the consumer deserves better service than what you provide.
Answer:Hi Angela! Our whole turkeys are fully cooked and ready to enjoy. From thawed, take the turkey out of the refrigerator and remove from bag. Place in a roasting pan breast side up then loosely cover with aluminum foil and bake for 1 1/2 - 2 hours or until warm. Carve, serve and refrigerate unused portions immediately.
From frozen, preheat over to 350°. Remove turkey from bag and place in roasting pan breast side up then loosely cover with aluminum foil and bake for 4 - 4 1/2 hours or until warm. Carve, serve and refrigerate unused portions immediately.
Answer:I wish I did! Instead you get stuck on the phone waiting for 30-40 minutes and then they hang up on you! Trust me…I'm right with you! My Thanksgiving meal that was ordered on 10/31 was ruined!
Please accept our sincere apology for the problems you experienced with your order. We take full responsibility for the non delivery of your order and want to resolve this to your satisfaction. Please send a private message with your order information and I will take care of resolving this right away.