The Honey Baked Ham

The ham was good but delivery dreadful. Our Thanksgiving 2018 ham, despite being ordered weeks in advance, was delivered by UPS one hour before dinner and still cold. For Thanksgiving 2019, UPS dumped the box in the bushes 200 feet from our front door like trash. Thankfully a neighbor found it and delivered it. Honeybaked Ham takes no responsibility and provides no guarantees. Customer service was worthless. May The Force be with you!

I have been buying Honey Baked hams for a few years now. This year, I ordered a ham for Thanksgiving. When I opened the bag it came in, there was no crust on the ham or anything. Then, the ham was way too dry. To make a long story short, no one touched the ham and ended up throwing the rest away. I was paper dry, lacked flavor and no glaze. I would not buy again since I spent over $100 for the ham only to be hugely disappointed. I would have sent the whole ham back to HB but wasn't worth the hassle of repackaging and send it back to them. Product needs to be consistent, if not, you will lose customers. Now you have lost me. Never again!

I have purchased honey baked hams for Christmas for almost 40 yrs. And in recent years have purchased a whole roasted turkey or turkey breast for Thanksgiving. I served myself 2 slices of turkey & served my husband 2 slices as well. We didn't eat anymore of the turkey, it was nothing like what we have had before. It wasn't sweet at all & was very bland in taste, & it was even tough. I don't know if your cooking procedure has changed, but it was disgusting & not up to the usual standards. We don't want to even take another bite of it, so can I return it to the store for a refund, a credit, or to put toward another turkey (if it might be better) or a ham? Purchased at East - West Connector Austell, Ga. On Monday. Susan Wallace

It was just my husband and I for Thanksgiving this year. I had a small turkey combo meal delivered with 1 turkey breast, mashed potatoes, gravy and cinnamon apples. The total came to 65.00. I should have just bought a few frozen microwave dinners like Swanson's or Marie Calender's as they would have tasted better. Waste of my money and will never order those turkey meals again. They need to just stick with their hams as the are delicious but their turkey is just HORRIBLE!

I ordered a honey baked ham and some sides for Father's Day which were to be ready at 10:00 am the day before. I placed my order over a week in advance and called back to confirm it. My husband went at 10:15 to pick the order up and they said, it's not ready. He patiently waited while they made the sides and got the order ready. We went to serve this the next day at a family celebration and the glaze was so hard you couldn't even cut it. It was like the ham was wearing a helmet! Due to the fact that the glaze hadn't dripped down between the slices, there was no honey glazed taste to the ham. Everyone was asking about the glaze. We paid $84.00 for this half ham and it was an embarrassment to say the least. I called a couple of days after to speak to the manager (owner) and she wasn't in. I told the girl what happened and asked her to have the manager (owner) call me. I waited two days and never heard back so I called again. I got the same girl and she said, I told her about it and I'm sorry she didn't call you back. I said, please tell her I will wait another day and if she doesn't have the decency to return my call, I will write reviews on her. She never called. We have bought numerous honey baked hams over the years and never encountered one like this. For an owner not to respond to a customer complaint is unheard of. I could have bought a bigger ham at Costco for about $25.00 that would have tasted better than this and I wouldn't have to explain to my guests why the honey glaze looked like a helmet on the ham. I will never order from Honey Baked Ham again and will be sure and tell everyone about this terrible experience at the Polaris Store.

Ordered a Prime Rib for Christmas Dinner from the online store. It was about $100. And about half of it was fat and inedible. Very embarrassed to have to serve this to my guests. I have ordered hams in the past and they were really good. Last month my sister ordered 2 Tenderloins and they were exceptionally good. I don't know what happened with his Prime Rib. Realizing that Prime Ribs do have a certain amount of fat, this was exceptionally fatty.

After reading the nightmare stories above my complaint probably sounds minor.
I drove 1/2 hour both ways to get HoneyBaked ham for Christmas dinner. I knew I'd have to wait in line... it was as anticipated, out the door and into the parking lot... freezing temp. 45 min wait...
When I did get in the door I saw that only two of four cash registers were being manned and half the store was empty space where customers could have easily lined up rather than having to wait in bitter cold... 20-25 additional people could have been out of the cold without violating fire code...
After paying for my ham, I asked to speak to manager to express my astonishment that only half his registers were being used and further commented on his lack of consideration for customers waiting on sidewalk in freezing cold when he could have organized his space better for a longer indoor line.
THE MANAGER WAS RUDE... IMMEDIATELY RAISED HIS VOICE AND TOLD ME OFF... IF I DIDN'T LIKE THE WAY HE RAN HIS STORE I COULD JUST NOT COME THERE... ETC ETC... WOW... THIS GUY IS DEFINITELY IN THE WRONG JOB.
The days of good management skills and customer service being integral parts of the equation are gone! Love the ham but won't go back...

I ordered a ham/pecan pie combo back in September for delivery this week. Our dear friend who is just home from a long recovery from a heart attack texted me to thank me for the TURKEY and pecan pie. I know my friend doesn't like turkey and we are all honey baked HAM fans. I have a ham being delivered to myself tomorrow for our family holiday dinner. I was on hold with Honey Baked for over an hour explaining my situation and at the end of the call I am no better off than I was before calling. No exchange, no refund, no accomodation of any kind. In fact the "supervisor" Mike couldn't get me off the phone quick enough. I know it's the week before Christmas but really this was very poor customer service. I work for Edward Jones and they ship their admin staff hams every year. It is a big account and I will make sure they're aware of the poor service and maybe we can find another company to do business with because clearly Honey Baked doesn't care about their customers even though their website says "satisfaction guaranteed".

We hosted 20 people at our house thanksgiving, many of whom were from out of town. I normally make Thanksgiving but because of a lot of kid activities this year, I thought I would try ordering a meal. I ordered two meals from HoneyBaked ham online: a thanksgiving feast and a small ham with two sides meal. I scheduled for it to be delivered on Wednesday, the day before Thanksgiving. So on Wednesday, I checked my login account to see what time I could expect it. Boy was I surprised to see it would be Friday! The day after thanksgiving. When I called, they apologized for the "inconvenience" (you think?) but then questioned me about why I would schedule my Thanksgiving meal to be delivered the day before. They made it my fault. I assumed they would ship it to me or deliver it to me to have it there on time. They then blamed ups and said something happened once the order got to ups. I was then told they could ship me something that day (Wednesday) to be delivered Friday. The timing struck me as odd as I had just received the notification about my previous orders new Friday delivery date (an order put in a month before). I told them to cancel the order. I wanted a refund. I would then have to rush to make a dinner after all. They tried to console me with the thought at least I would get $200 worth of food for free. Sure. Oddly, After I finished my grocery shopping I then got a notification saying my order was rescheduled to be delivered Wednesday. When it arrived late that night, it was only the ham part of the order and not the larger turkey feast. The turkey feast NEVER came. I think they forgot to put it in and then rushed to try to get it to me Friday. My family coined a cute little nickname for this terrible company. We now refer to them as HoneyBaked Scam. I operate a large local Facebook group and the name has caught on. They deserve it. I get it that people make mistakes but then to lie and pass something off as the customer's fault is really something else. What a terrible company. #honeybakedscam

I ordered mys mothers favorite honey baked ham cakes for christmas, almost 2 months in advance, and have been charged. The order says it was shipped, but where is it? Its almost closing time, and, my elderly mother is going to have to either open her door for delivery at a late hour (dark), or not receive it at all. Over an hour wait to talk to customer service. I thought that a company with such a stature would be better than this. Where is the understanding customer service?

I placed an order with HBH for over $400 for gifts for family. Delivery should have been on 11-21-18, but nothing has been delivered at all (today is 11/28/18). I have emailed several times, but have not received any response from the company. I was unable to reach them by phone. I have requested a refund to no avail. I am so disgusted with this company and worried I will not receive a refund. I've had to file a payment dispute with my credit card company. Needless to say, I will never do business with them again.

We ordered a smoked turkey breast on 11/14/18 and it was scheduled for delivery on 11/21/18. We didn't receive our turkey breast by 11/21/18 or any other date. I called customer service on 11/21/18 and was placed on hold as, "caller number 98". I waited on the line for 1 hour and 48 mins. For customer service and a received a recording. HBH was closed. We are disappointed with their service. I didn't receive an email or text message about my order. I

More than a week, I order Turkey, Ham and all sides dishes online, after I made the order, I called the customer service to conform again able my order. They told me every things will be delivery on time before the thanksgiving day, BUT IT CAME AFTER THE THANKSGIVING DAY, so I called again and asked for my money back. I believe this will be very right thing they can do for me, right? NO, THEY TOLD ME THEY CAN ONLY REFUND ME 15% AND TOLD ME, I STILL CAN EAT THE HAM, THAT WHY 15% REFUND ONLY, WOW! I get so mad and I yell at the phone, finally, they promised to return full amount of money after I told them I will take them to the count... WHAT A DAY. I HOPE NO BODY HAVE THE LUCK LIKE I DID!