The Honey Baked Ham

I ordered a $200 winter dinner and turkey breast for my son and his family on 11/21/22 to be delivered on 12/30/22. It did not arrive and I had to call Honey Baked only to find out the shipment did not make it, AND now they were sold out of the winter dinner! So not only did my son not receive his gift and his family their New Year's dinner, but Honey Baked would not do anything about this complete failure! Obviously I will never purchase anything from Honey Baked again, and I recommend that unless you want to be completely disappointed that you never purchase from them again, either. Very unprofessional company, ruining dinner and gifts even when ordered over a month in advance. I'll never be disappointed by Honey Baked again. They should not bring business, terrible!

My family has been a HBH customer for as long as I can remember. We love them. They're the highlight of the year (in food terms). Last few the quality has been slipping, finally this year, it's completely gone. This ham is mediocre at best. Dry, hard outside, ZERO sugar crust, fatty... Nothing what the cost should reflect! Not worth the money, the drive or the wait to get it. I ordered a head of time and they did get that part right but honestly they should have just given me money to take the "meat" out of the door. Complete waste of time and money. What happened HBH?

Besides being very over priced, the fat to meat
Ratio has definitely gone up. I used to get to see the
Over priced ham I was buying but not anymore, they just show the label with the lbs. and price. The one I bought last week was very fatty, to say we were
Disappointed was a understatement. I will say, the
Ham bone is excellent for making soup.
Purchased from the Streetsboro, Oh. Location.
Roger

Bought a honey baked ham in store for Xmas.I wanted a spiral ham bone in and glazed.got a plai jane ham in a whte wrapper.it was terrible.absolutely no flavor.bought at store in San Antonio on I10 in the Conade.I ha ve always had a good ham.but this was terrible.paid good money for a 4Lb. + ham.would never recomend this to anybody.my expectations we r e dashed... I paid $60.00 and highly disappointed.Janet Watts

Upon opening the 2 half hams I ordered for Christmas dinner, I was horrified to see all the fat, gristle and waste. The cuts were really bad, with some very thick pieces. The ham that I was able to salvage did not taste like their hams used to. I have been a customer for years, but never again!

Just brought home a Honey Baked Ham that was 7.6 pounds and it cost $83.74 cents this year. The $5.00 off coupon that was sent to our home was only good for online purchases which I did not realize until I tried to redeem in store it was in fine print. Franchise owner would not let me look at ham in store. Got it home and honey/sugar coating out side coating was only on about 1/3 of the outside and ham was way way too salty this year. We will not buy a Honey Baked again!

I ordered a ham for Christmas with pick up the day before. A blizzard is in the forecast, and they are advising people to stay off the roads. I called to see if I could pick up my ham a few days earlier, and although the hams had ALREADY BEEN DELIVERED, they were unavailable for pick up until your scheduled day, blizzard or not! No effort whatsoever to try and accommodate people for the holidays or help their customers knowing that it wasn't safe on your day to pick up. The hams are good, but they are unwilling to do anything they consider out of their way for the customer.

My husband visited the Coleraine store this morning, 12/21/22; Refused the 10% military discount displayed on line, "we don't do that anymore"; no hams over 9.8 lbs; don't allow customers to look at ham
Prior to purchase, which was always allowed? Are they trying for poor reviews? Another staple 'bites the dust'. It's just so disappointing, not to mention the price. Last year for us! JaL Fairfield, Ohio

I visited the Bowling Green Ky location. The lack of consideration for orders is unacceptable. To purchase a ham, they told me I couldn't order specifically what I wanted (are you serious? This is 2022!). Wanted a 8-10 Lb with no shank. They could not guarantee what I would get….even if I had a reservation, there's no guarantee. Drove my 87 year old mom an hour to get this for her. NO CONSIDERATION for the elderly. Highly disappointed in this company. Customers are why you have been successful. I think leadership has forgotten this! Please pass this to upper level.

12/5/2022. I went to the sandwich side, as my eyes were dilated, I was about to ask a question, I said excuse me ma'am, her response without looking up was "FILL OUT THE SHEET", I promise you! I walked away but walked back and informed her that she was quite rude, her response was that's the way I talk now how can I help you! Of course I said you can't and asked for the manager, I begin to tell what happened and his response was oh that's (he called her name but I don't remember) she can be curt, but that's just her, so buyer beware, apparently rude is acceptable where you spend your money. I looked back on some of the other reviews and yes there are others with my experience and a 1 review.by the way, I did not purchase a meal, manager insisted, I accepted the meal and trashed it once I got to the dumpster, I wasn't about to eat anything prepared by someone I had just reported. By the way, I was fully capable of buying my meal, so I did not want anything for free!

Ham was grisly the manager Lila said it's natural product said she wanted to make it right but did not

For the price you expect better. We have always enjoyed honey baked hams during the holidays. This year it had so much fat! And something went wrong with the slicing with some as much as 1/2 inch thick. Every other slice was different, some ok others wafer thin and the next one would be extra thick. Only about half the ham was edible due to the fat content inside. Poor quality. Time to find another ham for the holidays.

I wouldn't have given this store #2 (Decatur, GA) any stars, but the manager refunded me for my prepaid order that was placed on 11/15 to be picked up on 11/23. She also gave me half off on roasted turkey because an associate sold my CAJUN turkey to another customer. The young associate told me I should have ordered at least 4 days in advance. If she can count, she would have seen that I ordered 8 days prior to pick up. Then she proceeded to say something about me coming back. I immediately stopped her and said "I will not be coming back"! This was the worst experience I have ever had for a prepaid order. The store needs to retrain their staff to label prepaid orders and do not under any circumstances sell to other customers. This was very disappointing to me and my family to eat something we didn't order.

A store should reserve items for pre-paid orders before selling to walk-ins; thus selling out of the item making impossible to fill the pre-paid orders. I will never order from here and will advise others not to shop here.

I have been buying honey baked and and Turkey for the past five years and have never had an issue. The line is usually around the building however it goes very fast and I've never had an issue picking up my products that I reserved. The staff at the San Jose location are fast, friendly, and efficient. The food is always a hit with my family and since I usually host Thanksgiving dinner I trust that I can relax and my food will be ready for pickup!

If you order online for home delivery and like risking food poisoning, then by all means order from them! My order was shipped on Thursday, suppose to receive the next day and I received an e-mail that my shipment was delayed… to be delivered on MONDAY! Now keep in mind that 5 days in a box, unrefrigerated! The ice packs they use are only good for TWO days! When I called customer service I was told there was nothing they could do, put me on hold to check out my order status, then promptly hung up on me! The meal I ordered was $172! Not chump change and there's nothing they can do? NO resolution? No reship overnight over Ed and certainly no refund offered! Instead I'm suppose to accept a delivery of food that's NO good? Do not ever do delivery with them! They're unreliable and quite frankly uncaring. Quite the opposite of their websites saying they care!

Walked in and purchased my ham shanks burnt (heavily wrapped so I couldn't see or smell it) and tasted like carbon. Soup turned black from burnt shank( I thought it was just deeply smoked) and smell odd during cooking. CustomerService: on the phone said see the store, store said call 1 800- HaHa Ha for nor response... did that while was standing there, because now I have driven 100miles for a remedy.
So many good memories from the lovely hams and soups from the past. Oh well, Lose a good CEO (6/3/2022) Gain a crooked corner cutter. Its a shame. Word to the Wise... if it works dont change it. Your going to drive this company to BK if you continue w/this practice.

I started buying Honey Baked Hams 40 years ago when I lived in Chicago. They were pink on the inside, tender and covered in a delightful golden sugary crust. Served with au gratin potatoes, a salad and a dessert, they made for an easy "company" dinner. Now, I live in Western Colorado. Bought a Honey Baked Ham today in Grand Junction for $75. Got it home and discovered that it was burned black on the outside, tough, dry, and dark red on the inside. What a disappointment. It's the second such HBH that I've gotten. Will never buy another!