The Honey Baked Ham

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The Honey Baked Ham

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These tips are generated by AI, based on customer reviews from the past year

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The Honey Baked Ham Reviews Summary

Positive Highlights

  • The ham is frequently described as tasting good.
  • The Tavern Club sandwich was praised as great by one reviewer.

Negative Highlights

  • Prices are considered high and not worth the value by multiple reviewers.
  • Customer service was unhelpful and refused to honor coupons or resolve delivery issues.
  • Meal portions have shrunk, with sides like potato salad described as bland.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Dec 22, 2025

Went online to look for yearly coupons. None unless you spend a 100 dollars. Went to their Huntsville store and asked for the smallest ham. It was 7.3 pounds and cost a whopping 88 dollars. Paid and then my wife asked about coupons. They had one for 7 dollars off but didn't honor it because we just paid. This came from the so called manager. I have a high income but won't return because of the price gouging. Not worth it. A poor value. The hand taste good but are unhealthy and severely overpriced. The stores want to overcharge as a fair profit isn't good enough.

Nov 26, 2025

This company has literally denied my mother what may be her last Thanksgiving meal and they don't care. My mother is battling cancer. Thanksgiving Day is also her 74th Birthday. With her cancer it may be her last Thanksgiving. I ordered a full honey baked ham meal with sides and desserts to be shipped as she is not well enough to cook. A portion of the ordered arrived. A cake and a few of the sides. I called "customer service" and was told there was nothing they could do. Even with a store 20 minutes away, they could not figure out a way to get a ham on a dying woman's table for Thanksgiving. Despicable. Honey Baked has been a part of our family's holidays for decades. NEVER again will I give a dime to such a heartless company.

Nov 26, 2025

Visited the Honey Baked Ham at Southridge in South Charleston WV for the first time in about three years. I ordered the meal and was very disappointed considering the price. The Tavern Club was great. I ordered it with Swiss instead of Cheddar but, that was the only thing that was good. It use to be when you ordered a meal it came in a box with your sandwich, side, a pickle, and a cookie. Apparently you no longer get the pickle and cookie. The Tavern Club was really good but the potato salad was bland and tasteless, no seasoning of any kind, not even salt. They were very limited on choice of soft drinks also. Considering I paid $16 and change for this thing the value of the meal is just not worth the price for a sandwich with a couple slices of meat with tomato and lettuce. I more than likely will not be back.

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Reviews that mention popular topics
Michigan
1 review
0 helpful votes
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For the price not worth it
December 21, 2021

Our honey baked ham was very dry and hardly had any glaze. For the price paid I could have bought 2 Dearborn Hams that would have been much better and I would still have had some money left over! Very disappointed, driest ham ever, will never order one again

Date of experience: December 21, 2021
North Carolina
1 review
2 helpful votes
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Good Ham... Horrible Company
December 18, 2021

For a $100 ham seem like you could get someone to answer the phone and help you. I've had a horrible time again this year getting my Discount Coupon for picking up my ham 12/20. Called customer service they couldn't help... emailed them, No reply... Wrote honeybaked corporate office in Geogia over 2 weeks ago. No reply
We go through this crap every year... and you know the store cant issue you a coupon... you have to pay FULL PRICE!

Date of experience: December 18, 2021
California
1 review
0 helpful votes
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Delivered LATE
December 14, 2021

I ordered a ham for delivery on December 2, the date of our party was December 4. I received notice it would be delivered on December 3. It wasn't! I had to the grocery store in the morning to purchase a ham (at less than 1/2 the price for the Honeybaked ham). By the time the Honeybaked ham was delivered late afternoon December 4, we were almost finished with our meal! I don't know how to add image of my proof of purchase to an email so below is a copy of the email.

Sent: Monday, November 22,2021 7:56 PM
Subject: Your order has shipped
Thank You for Shopping at
The HoneyBaked Ham®Online Store
Your order has been shipped.
We're pleased to inform you that the HoneyBaked item(s) you ordered have been
Shipped from our facility in Anaheim, California.
For questions regarding delivery call us at *******995.

Date of experience: December 14, 2021
Wyoming
1 review
0 helpful votes
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Be careful of ordering online... Scam!
December 11, 2021

Both my mother and I ordered for Christmas and both of us had to cancel our cards due to a scam. My card was skimmed during an online order and she received a call that her card did not go through and they needed another card number. I have tried to contact the company and cannot reach anyone or get a response... So just be careful!

Date of experience: December 10, 2021
Texas
1 review
1 helpful vote
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Ham and service went beyond my expectations
December 2, 2021

Well, we finally ordered a HoneyBakedHam for our family get-together. Wow! Was it ever good! Even some family members who don't normally like ham enjoyed this one. Ordering online was a snap. The pickup process was organized and we barely waited a couple of minutes for our hams to be brought out. Now, a HBH may cost more than one in a grocery store, but there are several reasons why. First, HBHs are not full of water like other hams often are. Plus, the taste is fantastic! And, there is almost no waste at all. Except for a thin layer of fat to keep the ham moist, there was an unbelievable amount of ham to serve. Yes, we did get our hams with the meat on the bone, but that just makes it more flavorful. Plus, I'll use that ham bone to cook with beans. We are hooked! From now on, it's HoneyBakedHam for us.

Date of experience: December 1, 2021
Indiana
1 review
0 helpful votes
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No glaze and over-smoked
December 1, 2021

I've been a customer for 30 years and this years ham was over-smoked and dry with only a chunk of glaze on top, no sweetness inside. Time for a new ham supplier.

Date of experience: December 1, 2021
Georgia
2 reviews
5 helpful votes
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Cross Contamination Honey Baked Ham
November 29, 2021

9775 Medlock Bridge Road
John's Creek Ga location, nasty restaurant, temp workers, unmasked coughing on food, using knives to cut open cases of hams& turkeys, then use that same knife to cut the meat. Trash can, filled with trash, just sitting in the kitchen, General Manager Tasha, unmasked, fat & nasty that don't pay employees working through People Ready_ Norcross Georgia location. Both reported to Corporate and the Northern District Health Department

Date of experience: November 29, 2021
Illinois
1 review
1 helpful vote
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Bad management
November 27, 2021

My hours where not clocked after doing the manager a favor of coming in cause no one else was capable now I have to wait a whole nother pay period to get paid I stopped what I was doing to help out and this is how I get rewarded MERRY CHRISTMAS TO ME HUHN!

Date of experience: November 27, 2021
New York
1 review
0 helpful votes
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No longer selling great hams
November 27, 2021

Had 1/2 honey baked ham and a turkey breast. Not much flavor. Over promised, under delivered. My feet are walking elsewhere. Last three hams didn't taste like they used to. I wonder if they they have been sold.

Date of experience: November 26, 2021
Georgia
1 review
1 helpful vote
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Turkey
November 25, 2021

Bought a roasted turkey breast for thanksgiving. I thought it be be just turkey. It was smotherthered in brown sugar which ruined the turkey. Worst turkey I have ever had. Guess that's what I get for buying turkey at a ham store.

Date of experience: November 25, 2021
California
1 review
0 helpful votes
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Pickles
November 25, 2021

My first time and last buying Thanksgiving dinner at Honeybake
I was so looking forward to good old fashion stuffing. Honeybake stuffing is mushy n taste like pickle juice was added. Taste like pickles.

Date of experience: November 25, 2021
Kansas
2 reviews
0 helpful votes
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DISAPPOINTED
November 25, 2021

I wrote a review. Don't know how to upload but here is my order #Order #: *******
Order Date: 11/17/2021 The ham was a glorified canned ham sliced real thin. The seasoning was only on 1/2 of the ham and it wasn't flamed! I paid $136 for shipping and handling and the ham and it was not a HBH original. I don't have a flame thrower to do it myself. Ruined my dinner. I had no idea that you have skimped on the ingredients. I am letting you know because I care. Unless you go back to original ways, I will do my own and better! Judy

Date of experience: November 25, 2021
Arizona
1 review
0 helpful votes
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No ham?! Wait what!?
November 25, 2021

I would like to rate the taste of Honey baked ham but I can't! Ordered and purchased a ham and when I went to pick it up they had no ham only offered me extra turkey. Can I get some prayers? I'm not getting ham for Thanksgiving this year! Way to go!

Date of experience: November 24, 2021
West Virginia
1 review
6 helpful votes
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This just happened. Unacceptable
November 24, 2021

We pre ordered ham and turkey for our Thanksgiving diner tomorrow. We had our confirmation number and traveled one hour to pick up our order. The woman said, "We sold out." No, apologies offered. She did say, "Yea, a lot of people are going to be upset ". Who does this? Why take orders you cannot fill? Two hours driving for naught. We will not support this business in the future.

Date of experience: November 24, 2021
Georgia
1 review
1 helpful vote
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Horrible customer service over phone for online order
November 20, 2021

Tried ordering online and kept kicking me out so I called and sat on hold forever for someone to answer then hang up. I called back again and waited on hold for another 20min, told the lady how long I've waited and how the first Lady picked up and hung up, she didn't say sorry or respond at all. I told her about the $5 shipping it said online and she said it is $5 off but reads $5 shipping on 11/24 and she said yeah I don't know why it says that but it's wrong and would'nt honor it. I asked to speak to a supervisor and she said hold on I'll try to get someone then left me in hold for 15 more minutes which is when I hung up. Horrible customer service!

Date of experience: November 20, 2021
Minnesota
1 review
0 helpful votes
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Never Delivered
November 16, 2021

The Whittier store is so disorganized and disappointing. They never delivered our Easter dinner or refunded us.
They sent a giftcard for $30 when they owe us $60.
I will never return!

Date of experience: November 15, 2021
Florida
3 reviews
0 helpful votes
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YUM. Nice thick slices of ham and turkey.
November 12, 2021

I got a sandwich with chips. It was delicious. Quality ingredients Thick cuts of ham and turkey. Lots of bacon. Duke brand mayo. Sliced tomatoes and a bit of quality lettuce. Cut nicely on good bread. Was $8.15 with tax. Location Ocala Florida. It came with a couple of napkins. I liked that the sandwich was cut. They didn't try to upsell. Service was friendly. Took about two minutes. Server spoke excellent English. English was his first language. I heard some chatter with a co-worker and it was friendly and conversational. You got a selection of chips. You can call ahead and order for a pickup. Great for lunch. There were two tip jars. I made sure to tip the server. I loved the sandwich and I will be back. It was enough to give half to the Hunk. Hunk already made dinner, so I pulled off (and ate the tomatoes and lettuce). The sandwich was great the next day for breakfast. Though about adding butter to the outside adding cheese and grilling it. OH, the bad news 1050 calories or something. Says it right on the menu.

Date of experience: November 11, 2021
Maine
1 review
1 helpful vote
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Proud of offering gourmet quality.
October 27, 2021

Folks have always offered the best holiday ham in the world.
For the last 4 years you switched to a $5 supermarket brand coffee cake, and our holidays have changed, after 15 years, because we refuse to serve it for dessert

Date of experience: October 26, 2021
Indiana
1 review
0 helpful votes
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A very disappointing sandwich...
June 15, 2021

We just spent almost $15 on two ham and swiss sandwiches at the New Albany Indiana store and are extremely disappointed with them. The meat was dry, the bread was borderline stale and the the lettuce and tomato dressing were wilted and tasteless.We'll definitely never go there again.

Date of experience: June 15, 2021
Illinois
2 reviews
3 helpful votes
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Changing Expiration dates and weight
April 5, 2021

I purchased a honey baked ham and saw they that Honey Baked Ham Company changed the sticker weight to not only charge more money but also to extend the expiration date. I have no idea how many times this sticker was changed and how old this ham actually was that my family consumed. Management was absolutely no help at all in assisting in any kind of resolution and to insure the health and safety of their food products.

Date of experience: April 5, 2021