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Homes.com

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Homes.com Reviews Summary

Homes.com has a rating of 2.8 stars from 4,139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Homes.com most frequently mention month contract, complete waste and contact information. Homes.com ranks 5th among Real Estate sites.

service
32
value
13
quality
15

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1 review
0 helpful votes
Follow Sam T.
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Nice lady, good communicator, easy going, a pleasure working with.

Date of experience: April 21, 2020
1 review
0 helpful votes
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Trying not to hold Homes.com accountable for Covid-19, so i wan't say much about the volume other than all the leads have come from 1 of the 3 zip codes i purchased, the quality of the leads have been poor. Most have agents and none of them have engaged at any level - and i follow up with consistency

Date of experience: April 21, 2020
1 review
0 helpful votes
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Great presentation of available zips, good service

Date of experience: April 21, 2020
1 review
0 helpful votes
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Vincent is the greatest! He walked me through and got me up and running! I even learned a couple of new things.

Date of experience: April 21, 2020
1 review
0 helpful votes
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Lied to me when I signed up. Said I would get 3-7 leads per zip code so I signed up for 3 zip codes only to get 1 lead in 3 months. He also said he would follow up with me and never did and did t respond back to my emails.

Date of experience: April 21, 2020
1 review
0 helpful votes
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Tim went above and beyond to answer all of my questions. His customer service has been outstanding! During our conversations and emails, Tim has been polite, professional, and was not pushy. This was greatly appreciated, especially during this uncertain time we are going through.

Date of experience: April 21, 2020
1 review
0 helpful votes
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Annie was a great help in explaining the product to me. The last time I was with homes.com, I didn't receive good customer service. My experience was totally different this time with Annie. She was personable and knowledgeable. She gave me advice to help me succeed with homes.com. Please don't change my rep.!

Date of experience: April 21, 2020
1 review
0 helpful votes
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Candice was great!
April 13, 2020

Candice was great! She walked me through the process and answering all me questions along the way.

Date of experience: April 21, 2020
1 review
10 helpful votes
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Very misleading
April 14, 2020

Very misleading. The leads are fake. I had a detailed conversation from a lead that was just texted to me. Her name is Kathryn Palarz *******774. The text message said Great News! This consumer is requesting a real estate agent contact. I called her within 30 seconds of getting this lead. She was surprised I called because she never requested a real estate contact. I started probing into how I was able to get her contact information. She said she did a google search for MLS. She went to a page that was not Homes.com and had to fill out her contact information to get access to search for properties. I was told by the Homes.com Sales rep that people searching on Homes.com would be reaching out to me to inquiry about a property, the same as it works with Zillow or Realtor.com

Date of experience: April 21, 2020
1 review
0 helpful votes
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Still have not heard from my rep. I was advised I would be on every listing of my zip code. N and I have contacted about getting my profile picture change numerous times with no response. And I've gotten one lead, that was bogus.

Date of experience: April 21, 2020
1 review
0 helpful votes
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Cindy has done a good job getting my account situated and my confusion cleared up. She worked with me on solutions to what I wanted and what could actually be done. I appreciate her patience and effort and willingness to work with some more!

Date of experience: April 21, 2020
1 review
0 helpful votes
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Frank, Toni, Damond, Richard and Support/Cassie ALL HAVE PASSED the BUCK. ZERO Customer Service! I cancelled my deal w/Homes.com within five days and all have passed the buck. Simply go into the system click on tab to STOP sending me leadfs and cancel. I am not liable for the charges! MY RATING is minus ZERO STARS

Date of experience: April 21, 2020
2 reviews
0 helpful votes
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Thank you for the meeting with James today which was superb! He was outstanding in resolving my issues. He met beyond my expectations!

Date of experience: April 21, 2020
1 review
0 helpful votes
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Noell is the consummate professional and is often attentive to my needs. Appreciate her assistance.

Date of experience: April 21, 2020
1 review
0 helpful votes
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Chassity was a pleasure to talk to and was very helpful with her knowledge about Leads. She is definitely an asset to homes.com

Date of experience: April 21, 2020
1 review
0 helpful votes
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Travis Griffin was very polite and accommodating. His has great follow thru and patience! A good salesperson!

Date of experience: April 21, 2020
1 review
0 helpful votes
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James did a good job
April 16, 2020

James did a good job. He was very patient with me. I'm not real tech savvy.

Date of experience: April 21, 2020
1 review
0 helpful votes
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Kevin was extremely helpful. I could not find out how to pull up past invoices, he walked me through the process. However I cut short our chat before I could thank him. So, thank you, Kevin! Stay safe and healthy.

Date of experience: April 21, 2020
1 review
0 helpful votes
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Alex was very personable and helpful giving me the process for the release. Awaiting the steps she stated would follow from the suprvisor.

Date of experience: April 21, 2020
New Hampshire
1 review
0 helpful votes
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Thank you Aaron
April 17, 2020

I signed up for another 6 months! Aaron has went above and beyond to get a few things fixed. Thanks for all you have done Aaron. I appreciate it! Let see what happens next 6 months.
Amber Deem
Realty Ohio

Date of experience: April 16, 2020
Audrey S. — Homes.com Rep
over a year old

Thank you for your kind words, Amber! We know your schedule is a busy one, so we appreciate you taking the time to let us know how we're doing. If there's anything more we can ever do to help your business, please don't hesitate to reach out and let us know!