Home DepotReviews 1,457

Boughtvand set delivery date two months prior to moving into new build home. Invoice showed correct date, yet after confirming one week prio and one day prior, delivery didn't happen. Offered no resolution from delivery contractor with Home Depot. Home Depot ignored case number assigned complaint letter via both mail and email. Phone calls to delivery company offered no resolution saying they had no supervisor and one month later I could be rescheduled to get appliances saying their computer schedule didn't work and I wasn't allowed to pick up at the local delivery company where the appliances sat. Forced to purchase a small refrigerator and use laundromat until the delivery contractor for home depot could get appliances to me. Worse part is no response from Home Depot even after they assigned a complaint case number. Costly to me in the end.

Welcome to the new Home Depot in Weston!
The is a universal shortage of agents in the store. I waited in 2 different stores for more than 10 minutes for someone who was paged to come to the aisles where I was waiting. Turns out that they have cut back on agents. Then even if you get an agent, be prepared to have to listen to their inexperience. I asked the agent in Gardening for a different type of edging. She directed me to the same edging, but a longer length. I asked the agent for an automatic sprinkler. She told me that they did not have a sprinkler.
If you don't know the item that you want, don't expect anyone in the store to know.

Didn't receive my items on an online order, there was clear proof it was simply not delivered. I was assured by the customer service representative if I did not receive them in a week I would receive a refund. I patiently waited a week and after not receiving the items I contacted them again for a refund. The new representative, Logan, said they do not refund on items not delivered. He refused to honor what the previous rep said, and refused to transfer me to a supervisor, basically told me I was SOL with no recourse. I have never dealt with a supposedly legitimate company that refuses refunds on items not delivered. Is that not literally theft? I will NEVER shop at home depot again. It would be more reliable to buy things out of a stranger's garage.

A no show/no call for my first install, next day a crew came at 730pm for a 3-5, smell'n of alcohol.

Hello all,,, I am writing this review because I am beyond mad! They are horrible with delivery and customer service please stay away go to lowes for all your home needs! They think they are doing you a favor buying off of them!' No Home Depot I will never ever return!

Visited Home Depot in Miami Lakes this past Monday, Aug 22 looking for an item. Not wanting to walk the entire store, I stopped and asked a young lady who was stocking goods in one of the aisles. She told me where to find said item and off I went in search of it. She then followed me to help me and when I could not find the item I was looking for, suggested alternatives. This is what customer service looks like! So I asked for her name to send public recognition of her service. Thank you Marie Darbouze (hope I got the spelling right)

Horrible customer service. We received damaged product and didn't realize right away. Customer service said its wasn't a normal 90 days it was only 48 hours to inspect but then contradicted herself and said we needed to open right away and refuse delivery if it was damaged. Delivery drivers did not relay that we needed to inspect the product before they left. They just left. So when i called for help we were placed on hold. They promised to call back and never did. We had to call back to try and get some answers. They said it's not their problem and there was nothing that could be done. We spent over $5000 on new appliances and we will NEVER again. We are cutting up our store credit card and wont be back.

I purchaed it online and had it delivered. The box was a bit tattered, which was a sign of issues. I opened to see inside was not new packaged. Then to make it worse, the coil would not come out and is RUSTED! Meaning someone used it and returned it. Am I the one to use it? No way! I am returning this and caused me a waste of time as I needed to use it today urgently. My urgent work goes down the drain, while i have to spend time and hassle to return this and get a good one. I feel so dissapointed and cheated.

Purchased a weed wacker 1 year ago used it 4 times and motor seized up. Called customer service and was told I needed to deal with the manufacturer. Not a problem but asked if they could print me a copy of my receipt and that's where the problems started. They told me that if I had purchased their extended warranty that they could but since I didn't they couldn't print me a receipt. Then the CS person begins to lecture me on keeping receipts for big purchases. That's when I told her I will be keeping all of my receipts from Lowes from now on.

Sadly I keep experiencing defective items. Recently the $294 Krauss faucets came defective. My plumber spent an extra hour jury-rigging a faucet that was sent without proper parts! Krauss offered to mail them but that would mean I pay a second service charge and be weeks without kitchen sinks. It took me 14 calls and booking three weeks out to get a plumber in my area so there was no waiting for Krauss to rectify the error. Being an hour away from the Home Depot, returning and buying whatever they had in stock wasn't an option. The plumber said in all his years he never had an installation issue with supply line washers like this Krauss product.

They have a 100% failure rate for my orders so far. They promise next day delivery then refuse to honor it. They promise 5 pool cover bladders but send 2 single Chinese knockoffs. They don't apologize for their deceit, they never make it right, and it's all to get a balance on your card long enough for them to get an interest payment, nothing more, just deceit. They have disabled all independent browsers so the vast majority of their clientele can't review them or their items. Frankly they didn't earn 1 Star, but this site wouldn't allow me to rate them lower.

Why did you guys sell my personal contact information to an HVAC company when I bought a dishwasher?

Even better, why am I getting emails and texts from them about the HVAC appointment that I NEVER made? EVEN BETTER, the company and info. In the email and texts doesn't even exist anymore, but has been bought by Goettl Air.

NEVER buying another product from Home Depot or using Goettl for my HVAC service.

This is an unacceptable intrusion.
Customers beware, they will make you their whore.

My husband and I ordered a microwave from home Depot. He had to leave work early because they only give a ten minute warning for a 5 hour delivery window since they do not do in store pick up for appliances. The microwave arrived damaged. We called them the same day it was delivered. They told us that we had to wait as the manufacturer was closed. We only had a 48-hour return window. So we brought it into the store to return. They told us that they do not accept in store returns of appliances. They made an acception and now we are going to Lowes.

The Home Depot in Santa Fe is known to be the worst store in the state. I can verify that. It is the worst place I have ever dealt with. It took them 6 months to put in flooring in my 565 sq, ft apt. They didn't know where things were, when they were coming, the supplies were wrong from the beginning, I had to go to the store and pick up various things they did not order from the beginning. The person that measured did it wrong. Do yourself a favor, don't go here.

Ordered a dishwasher, took my money, showed delivery date and everything. Then day of delivery Bel tells me they can not deliver the dishwash and I have to wait for 48 - 72 hrs for a refund. I will never do business with Home Depot again

Not sure if home depot girl ordered but we got the WRONG SIZE and had to drill another anchor hole in it to stay on... what crap... not worth trying to get you to replace. Shipping was as much as replacement part... never again...

They never answer the phone and always have an excuse they are shot-staffed. Every time we have to call they either cut us off after we are in queue for 15 to 20 min, Last week we called to inquire regarding our composite order, first of all, we were in the queue for 20 mins and was cut off, then when we called back again had to wait for another 17 mins before someone picked up, the girl who picked up was so rude would not take any information just said you have to wait for 2 weeks, just wanted us to hang up finally after insisting several times she took the info and told us is the wrong information when we asked for her name conveniently she could not hear us we repeated it several times and she just pretended she could not hear and hand up. We tried to call back and they would pick up and disconnect. Then I had my wife call from another phone and conveniently it was answered by the same person, my wife said she was calling to check on an order and asked the girl for her name, she did not have any issues hearing now and said she was Sara, My wife told her that I had called earlier and she was rude and hung up she tried to deny it, but we told her we recognize the voice and would definitely give a review about it. This is not the first time we have experienced such service from Home Depot and definitely will not be the last, so we will be patronizing their competition going forward.