HomeAgainReviews 121

I can't register my pet's numbers. The site says they don't exist. I can't get them on the phone either it's just a constant endless hold...I wonder if I wasted my money chipping my two cats...

They claim their customer service is open 24/7 but every time I've called, no matter the hour, they've left me on hold for 10 minutes, asked for my information, and then not returned my call. I wouldn't recommend this company, I am concerned that the chip in my dog doesn't have my information associated with it and there's nothing I can do to fix it, seemingly. The company got their money and that is all they care about, which is completely unsatisfactory in an industry where they need to be responsive both to lost pet claims and customer service from owners of chipped pets.

I have little faith that this chip will help me reunite with my dog if she runs off, and that was the whole point of purchasing the product.

I did not choose this service, my cat's previous owner did. After much trouble we were able to get kitty transferred to me. When kitty got out and did not come back, I called Home Again for help and got none. They said they only help you if you have a paid account. Fortunately, my kitty made it back home on her own!

That was several years ago, and I have not thought about this company now, while closing all her accounts because she had to put her to sleep. I logged onto Home Again and all her information was gone. When I searched by the microchip ID it says it is registered with Home Again, but her profile is blank. They never contacted me and said they were removing her profile. I hunted the website looking for a way to just close the account but found nothing, so I sent them a message and of course did not get a response.

I always had a bad impression of Home Again and wondered if it was a scam. A quick google found that they are in a class action suit for claiming that they will delete your information if you don't pay them. I would be happy if they finished the job and deleted my personal information since they already deleted my beloved cat. I do not recommend this company. They do not appear to be honest and have extremely poor communication and basically no customer service.

I received an email from HomeAgain that it was time for renewal. I followed the link that was sent to me, but there was a glitch on their site, and the renewal couldn't be submitted. I called the company to find out, that I was being billed 2 months before it was actually due. I got another email on actual due date, followed the link again and experienced same tech issues. Called customer service multiple times, on hold forever each time; left messages, yet to hear back from them. Need to find another pet registry asap!

Great customer service, any one that finds my dog with the homeagain tag knows my dog is microchipped and can get her home as soon as possible.

Call center employee went above and beyond to help me figure out my issues. Very helpful and nice employee that I dealt with.

I believe they have went out of business. No human interaction. No return calls. No computer update. No e-mails.

2019 I purchased a HomeAgain chip through my vet for a new puppy. She's now 4 years old, the last 4 years they refuse to register the chip unless I pay them for their membership. I've tried to get this settled 12 times. Each time I'm that I have to pay for them to register the number. Tonight they told me to go register it with a different company. I explained that I purchased their chip & want them to do their job. (it is register with a couple of sites.). HomeAgain tried to say that I didn't pay for the chip I paid for it to be inserted. I spoke with the vet to confirm what was pd for so I know for fact that day I paid for vaccines, the chip, an office visit office. The insertion was covered just like the vaccines, I don't get free vaccines and just pay for the vet to insert the syringe. According to the vet they $25. Was the cost of the chip initial registration & the insertion. I was told today that they are no longer providing HomeAgain chips. This vet is a nationwide clinic & because of all the issues across the US between clients & HomeAgain all stemming from registrations, to forcing memberships/renewals, refunds, website and autopay over pay.

Over the years I've had pets with Avivd ID, AKC, 24PetWatch, Buddy I.D., Petlink, to name a few, Not one of these have ever tried to charge me to register the chip. They have all wanted me to join their membership which of course does cost.

2011 I adopted a cat from a shelter for my niece. They also inserted a HomeAgain chip. HomeAgain tried to do the same back then. Thank goodness I called the shelter manager and explained to them what HomeAgain was trying to do. They handled the problem with HomeAgain for me and the cat was registered by the end of the week. Unfortunately when my niece passed and brother tried to registered the cat to him HomeAgain listed the cat as deceased.

I am currently on hold trying to get a person to answer Home Alone 's phone. Have been trying numerous times and long waits. No one picks up. Trying to get into my account. Am going to another pet chip business.

Our small dog (corgi) ran away from our house. We live in the country with a lot of woods and coyotes. She is chipped and had her tag on her collar. After searching for her and not being able to find her we reported her missing on their website. The next day she was found at an abandoned farm house by a local farmer. He was able to get her reunited with us after calling Home Again. She is home safe and sound thanks to Home Again!

I order tags for new two German Shepherds. Twice, they said they reordered them in 3 months. They are lias and scumbags. Never use them.

I thought this company was centered around finding lost pets. It appears to be centered around selling products. I wanted to check/update my contact information. I was unable to login in. I used the 'forgot my password' link and never got an email. I decided to use my dog's microchip # (I still have the original paperwork) to see what information came up but there is no way to do that via their site. Their Search box only allows product searches. If you conduct a Google search for 'update pet microchip' HomeAgain doesn't even appear in the results. What the heck? I'll be registering my dogs microchip numbers will a reputable company.

I have had a cat in my possession for a month and called this company HomeAgain numerous times along with my vet and they do nothing to get in contact with pet owner. They don't call you back or anything. First two calls information was incorrect on pet, than third call they tried to say they had a update to their system and that may have mixed things up, but yet still no help. I would recommend anyone chipping their animal not to let their vet put a Merck microchip in their pet. Go with a different company and never register a microchip to HomeAgain. This company offers nothing for helping to reunite a pet, fixing incorrect information caused by their system, doing anything if the owner doesn't respond. Nothing absolutely nothing. They are worthless and that's why reviews are horrible for them.

I have been trying to register my Dogs Chip Number with the package I received from the Vet For Months. I guess I will have to go back to my Vet and Suggest then discontinue all Services with this company. I have Called multiple times, used the Email and Chat formats and nobody does anything. The chip is non Existing in there System, After I read all the other Reviews and Complaints I guess I am not Surprised. Sounds like non existing customer Service is the Norm, it sure doesn't sound like my pet will be protected. I have one Dog that already has a chip with them and I am seriously thinking about having it removed and re chipped.

After several months and 20 emails requesting a copy of my account information, Home Again never furnished the requested information. When I emailed that I might cancel the subscriptions for my two dogs - Home Again cancelled them! I would not recommend - highly dissatisfied.

I have spent over an hour of my life that I'll never get back tryin to pay these people money for my cat's chip. Something simple. No return call. No return to emails and the website does not work! Tells me to call. Ok. I call and nothing. If you get a choice stay away from these people. My ver didn't give a choice. I didn't even know I needed to think about it when I had him chipped!

Don't bother. No service dog, first responder, or other considerations. Staff is borderline rude and basically you get so much more elsewhere. Try universal microchipping service. Super good.

I got my kitty already microchipped from the shelter in 2022. I registered with the information given. When I went to renew, there was no pet registered to me, although all my information was there. I spent a tortuous time getting it corrected with customer service. Today, I went online to register a new pet from the shelter, and the first chip is STILL NOT REGISTERED despite paying for 2 years! So, if they are not registering the chips, how can they identify a lost pet? Total scam! Wish the shelter used another microchip company.

Disappointment does not cover it. This company had zero problem, transferring ownership of my dog to another person without my authority. I was the primary person on the account. I received a phone call for the authority to exchange transfer of ownership, and when I called back to confirm they told me I had no rights and the account was changed. This company does not care about their animals. And they have zero respect for the owners. But they will take your money.

I have registered my pets with Home Again for 9+ years and every year my bill comes with incorrect contact information, (and the last time I updated it was two years ago) even though I've updated it online religiously every time there's a change because my pets are very important to me, which is the exact reason I had them chipped.

So, finally this year I tried to call them to see why this information is not showing correctly on my bill and what contact information they actually have if somebody calls it in.

I've been trying for the past two days and have been on Muzak hold for 15 minutes each time. Then, they finally come on with a message to leave your microchip and your contact information for a callback and I've yet to receive a response.

Go elsewhere.