HomeAgainReviews 121

I had my puppy microchipped during his vet checkup. I have the microchip ID number but am not able to register it on the Home Again website. I have spent several days calling / emailing them for support... but nothing.

I also sense a pattern when calling them. You get the normal prompts telling you that call volume is high, please be patient, etc. After 10 minutes (or so) of waiting, you're "allowed" to leave them a voicemail with name, number, microchip ID, etc. I have done that a few times, but nothing back from them. This company is toxic.

I adopted a rescue. At first, it took days and numerous calls to get the tag switched over to me. Then I attempted to renew. Ha! More calls, more wasted time on hold, I left voice messages, sent emails-no response. I have since sent an email cancelling my account, still not done. I have also removed my credit card info and keep an eye on my transactions, just in case. All in all, contacting Home Again Customer Service is an exercise in futility!

We actually found a pet in our neighborhood that was sent in email, we had the name and pic but Home Again could not give us the owner contact info w/o the microchip #. No way to search their database w/o it. We had to go door to door on the street to find the owners. They were unconcerned, robotic, and oblivious to how ridiculous that sounds. Don't count on them to help w lost pets!

We got our cat from a local shelter in March and they had a Home Again microchip put in when they took him to the vet. They told us we could call to have ownership transferred. Over several weeks, I have left three detailed phone messages with no response (and, of course, no live person on the other end of the line). Eight days ago, I emailed customer service, received an email response with a case number, but no response. I left a new email message today and received another automated email response with a new case number. When I enter the chip number on their website to go through the process online, it says it can't find our pet. This is, as far as I can tell, a huge rip-off. Next trip to the vet: a new chip with a far more reputable company!

I just adopted a chipped dog (owner died). Unfortunately she registered the pups chip with home again. Called 4 times, left messages, emailed which was responded to with a case number and then NOTHING. I am now faced with trying to get my pup a second chip and maybe get the 1st one removed? What good does the chip do if it will lead to his dead former owner?

HomeAgain has to be the worst business I've had to deal with. I'd give it a double zero. They don't respond to emails, phone messages. They don't respond period. If our pet were lost then good luck retrieving him/her; for that reason I'm seeking a different service.

Nobody works here, not even sure it's a legit company. NOBODY answers the phone, NOBODY calls you back, NOBODY answers your emails, you have no idea if your pet Is even registered. DO NOT REGISTER YOUR PET. If you don't believe me, just call them

Called several times, left several messages and sent several emails and no one responded. When someone eventually answered one of my calls, they pretended they couldn't hear me and hung up. Useless. They also double charged me for a tag.

I'm having the same issues that everybody else is having. I figured it might be a "worker shortage" (lol), but this is how they have composed themselves for years now. They won't answer the phone, won't answer email. I had to try a different department and finally got somebody on the line. I didn't even finish my sentence where I was apologizing for choosing the wrong department, when they hung up in my face. These people do not care about you. They do not care about your pet. Once they have your money, they ghost you.

I would give them a zero if I could. I have called 3 times and sent two emails, with no response. I am trying to register my dogs chip. Terrible service! Be warned! Alisha

Stay away from this business it stinks, we have been trying to get one of our two dog registers with the proper microchip and all proper ID, we have called with no results (no Answer) have emailed with no results for a company that is supposed to be there to help you and your pet there is none they want your money but that's all. We had one pet registered with them but from that point on no help in trying to get our second dog registered if you call your on hold to the point that a message tells you leave info and they will return your call

Be careful, if you register online, open an account with these people and give your card number. Even if you cancel, even if you erased all financial information from that account, they keep it and charge you even after you told them not to. It's impossible to close this account just by yourself online. When you call, no one ever answers, even the hotline, which is supposedly for emergencies for your pet! I've been calling them for three days now, different services (emergency, customer service,...) and no one ever answers. I'm now calling my bank to stop these people from charging me. I'm also filing a complaint at the BBB. This is unacceptable service that prays on your humanity and love for your pets.

I was auto-charged last week on 5/10/22 after I had elected not to be auto-charged LAST YEAR. Today is 5/17 and my pet still shows expired. So they took my money but did not deliver their "service". When you call their customer service you're put on hold for a very long time and then you'll get a recording asking you to leave a message. There is no way to cancel service on their web site or find your credit card info in order to delete it! They do not answer emails. I tried contacting Merck, their parent company only to find out their email address is no longer valid. They don't have a direct number to call regarding their Home Again company. I have contacted my bank to dispute the last auto-charge they made. My bank asked that I document all communication by emailing Home Again to cancel my account and to keep that email. I have another pet coming up for auto-renewal next month and I'm sure Home Again will charge me again w/o my permission. I'm hoping my bank will work with me to block all future charges from Home Again. I Googled Home Again reviews and was shocked at all the bad reviews and stories. I read that they're not even monitoring your pet's chip; that if they go missing they won't even help them "Home Again"! I have an appointment w/my vet next week and it will be interesting to hear what they say.

I do rescue, i have dogs on there. You pay a fee, they dont register it when you have paid for a renewal, so it expires. You call and call, leave messages, no call back no fix of the problem. What happens if your animal is missing? You call and hold and no one gets back to you? This is the worst run company i have ever had to deal with. If i had known i would have gone with someone else. DONT USE THIS COMPANY

Horrible customer service. Do not trust them to find your pet but know they will double bill you and never answer their phone. Leaving messages is fruitless as well.

I HAVE TRIED TO CALL 3 TIMES AND BEEN ON HOLD FOREVER AND NO ONE EVER ANSWERS THE PHONE. I AM TRYING TO UPDATE MY CONTACT INFORMATION.

Its been months since my cat got lost, I thought that with their service I could possibly track him cause you know its a tracker, but they just have a chip and if people find him then he has his chip
Their 24/7 service for finding pets is such $#*!, and its expensive

New this year, paying online (or buy cc using their mailed invoice) forces you to check the auto renew box (bill your form of payment automatically every year) which is outrages. Customers should not be forced to sign up for auto renewal. That's a scam. Also, there is no way to remove your cc/payment information online once it's been saved to your account. You have to call customer service and they put in a request (and hope it's removed) And there is no way to cancel auto renewal once you agree. If you decide to pay byt check, customer service says it takes 4 to 6 weeks to process your payment & renewal. Outrageous! I am greatly disappointed with this irresponsible, unethical change to Homeagain!