HomeAdvisor (Powered by Angi)

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HomeAdvisor (Powered by Angi)

3.0

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HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
618
value
541
shipping
130
returns
170
quality
491
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Idaho
1 review
0 helpful votes
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Window
November 18, 2021

I was looking for a window installer and HomeAdvisor sent me a bunch of choices and I chose bill with MGM windows thank you home advisor.

Date of experience: November 18, 2021
California
1 review
0 helpful votes
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Yard Cleanup
November 18, 2021

Roberto was on time and pleasant... accommodating... completed the job that day... met my expectations and I will definitely have him on a regular basis.

Date of experience: November 18, 2021
Georgia
1 review
0 helpful votes
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Easy
November 18, 2021

It was easy to use and great to hire a local company.

Date of experience: November 18, 2021
Missouri
1 review
0 helpful votes
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Finding a Contractor
November 18, 2021

HomeAdvisor provided me with a list of contractors from which to choose with sufficient details of each.
Allowed for the making a decision of best selection to fulfill my needs.

Date of experience: November 18, 2021
Pennsylvania
2 reviews
0 helpful votes
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Fast response, quality work.
November 18, 2021

Very pleased. Selected work to be done, selected contractors and had a response in minutes. Contractor showed up the next morning and completed the work.

Date of experience: November 18, 2021
Virginia
1 review
0 helpful votes
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Poor experience
December 18, 2021

A list of qualified contractors was provided. I chose Stalone and an appointment was supposedly made for the next day. The appointment was then cancelled that afternoon. When I called Stalone, they returned the call and stated they had never heard of me and no appointment had been made. Stalone graciously arranged an appointment for me at 7 AM the next morning.

Date of experience: November 18, 2021
Georgia
1 review
0 helpful votes
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Good way to find handyman
November 18, 2021

Good way to find a reliable contractors. I hired someone from Facebook. I got scaled

Date of experience: November 18, 2021
Ohio
2 reviews
0 helpful votes
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Quick Reference
November 17, 2021

Was getting frustrated attempting to locate a Radon professional…logged onto HomeAdvisor and was immediately matched up to a local contractor. Nice!

Date of experience: November 17, 2021
Ohio
3 reviews
4 helpful votes
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I asked to be matched with a local pro for snow removal for my driveway and sidewalk. First, despite requesting quotes, no one ever contacted me. When someone from HomeAdvisor/Angi Customer Service finally contacted me, the customer service representative took some information and quoted me a price that was 10x what I've normally paid for the service! I couldn't believe what I was hearing. It was almost as if HomeAdvisor/Angi got the project confused with something else. My driveway is about 1700 square feet and my sidewalk is 15-20 feet long and I got a price of $393.00 per snow removal! When I told the customer rep that I would never pay 10x the typical cost of the service, she said, "Thank you for calling HomeAdvisor/Angi's list. You have a nice day sir." I know that companies are allowed to charge what they desire for service but, at some point, it becomes price gouging. This is certainly an example of such. The price of goods and services have increased, but not to 10x the cost of the service in a year's time. Wow. What an unpleasant experience!

Date of experience: November 17, 2021
Wisconsin
1 review
0 helpful votes
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Extremely unprofessional
December 17, 2021

I scheduled an appointment for repairs to my washer and dryer. An hour after the appointment, still no sign of the professional. I called the company and they couldn't tell me where the person was or if they would be showing up today. I asked to speak to a supervisor and was told he was unavailable. The best they could offer me was a $10 compensation for the trouble, out of a bill that would have run about $500. Now I have to watch my credit card to make sure they don't charge me -- I told them to delete all my info but frankly I don't trust them. Look elsewhere!

Date of experience: November 17, 2021
Pennsylvania
1 review
0 helpful votes
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Tree Service
November 17, 2021

I was looking for a quote on some different tree work at my house. I got a phone call within minutes of submitting my information. Steve gave a free estimate, good price and made sure I was happy with his work.

Date of experience: November 17, 2021
West Virginia
1 review
0 helpful votes
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Super
December 17, 2021

They came to my house on time and explained what they were going to do and then repaired it. They were friendly, efficient, and professional. I'm going to recommend them to everyone I know. Daniel is the best

Date of experience: November 17, 2021
Indiana
1 review
0 helpful votes
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I was contacted right away by the contractor and he came out the next day did a very good thorough service was very professional and knowledgeable and courteous and the price was very reasonable

Date of experience: November 17, 2021
North Carolina
1 review
0 helpful votes
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Computer Repair
November 17, 2021

Great experience. I would use services again! The tech was courteous and very knowledge.

Date of experience: November 17, 2021
Arizona
1 review
0 helpful votes
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Great!
November 17, 2021

It was pretty effortless. Provided me a good quality company and they performed for me. Quick and easy!

Date of experience: November 17, 2021
New York
1 review
0 helpful votes
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Terrible leADS
December 16, 2021

Quality of leads are so terrible its sad really. Thumbtack rules this space, home advisor or ange whatever isnt even a close second. Many leads dont even know who i am yet they selected me? And 30 dollars or more for these trash leads is pure robbery.

Date of experience: November 16, 2021
New Mexico
1 review
0 helpful votes
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Great Service
November 16, 2021

Came the same day I called them. Found the problem and saved me from having to purchase a new appliance

Date of experience: November 16, 2021
Texas
1 review
0 helpful votes
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App experience is poor
December 15, 2021

More often than not Angie app has poor performance. Twice it would error or not give me a selection of pros. I'd cancel the action but 10s of pro call me anyhow. I prefer to do the research and select from a group of companies rather that blast to all which happens often with this site.

Date of experience: November 15, 2021
California
2 reviews
0 helpful votes
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Misinformed
December 15, 2021

While some didnt responded, others claimed they didn't do the type of work requested. Therefore I was misinformed.

Date of experience: November 15, 2021
Arizona
1 review
0 helpful votes
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Sprinkler Repair
November 14, 2021

Easy to use service that we've utilized in the past.

Date of experience: November 14, 2021

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
+360
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