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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Roberto was on time and pleasant... accommodating... completed the job that day... met my expectations and I will definitely have him on a regular basis.
It was easy to use and great to hire a local company.
HomeAdvisor provided me with a list of contractors from which to choose with sufficient details of each.
Allowed for the making a decision of best selection to fulfill my needs.
Very pleased. Selected work to be done, selected contractors and had a response in minutes. Contractor showed up the next morning and completed the work.
A list of qualified contractors was provided. I chose Stalone and an appointment was supposedly made for the next day. The appointment was then cancelled that afternoon. When I called Stalone, they returned the call and stated they had never heard of me and no appointment had been made. Stalone graciously arranged an appointment for me at 7 AM the next morning.
Good way to find a reliable contractors. I hired someone from Facebook. I got scaled
Was getting frustrated attempting to locate a Radon professional…logged onto HomeAdvisor and was immediately matched up to a local contractor. Nice!
I asked to be matched with a local pro for snow removal for my driveway and sidewalk. First, despite requesting quotes, no one ever contacted me. When someone from HomeAdvisor/Angi Customer Service finally contacted me, the customer service representative took some information and quoted me a price that was 10x what I've normally paid for the service! I couldn't believe what I was hearing. It was almost as if HomeAdvisor/Angi got the project confused with something else. My driveway is about 1700 square feet and my sidewalk is 15-20 feet long and I got a price of $393.00 per snow removal! When I told the customer rep that I would never pay 10x the typical cost of the service, she said, "Thank you for calling HomeAdvisor/Angi's list. You have a nice day sir." I know that companies are allowed to charge what they desire for service but, at some point, it becomes price gouging. This is certainly an example of such. The price of goods and services have increased, but not to 10x the cost of the service in a year's time. Wow. What an unpleasant experience!
I scheduled an appointment for repairs to my washer and dryer. An hour after the appointment, still no sign of the professional. I called the company and they couldn't tell me where the person was or if they would be showing up today. I asked to speak to a supervisor and was told he was unavailable. The best they could offer me was a $10 compensation for the trouble, out of a bill that would have run about $500. Now I have to watch my credit card to make sure they don't charge me -- I told them to delete all my info but frankly I don't trust them. Look elsewhere!
I was looking for a quote on some different tree work at my house. I got a phone call within minutes of submitting my information. Steve gave a free estimate, good price and made sure I was happy with his work.
They came to my house on time and explained what they were going to do and then repaired it. They were friendly, efficient, and professional. I'm going to recommend them to everyone I know. Daniel is the best
I was contacted right away by the contractor and he came out the next day did a very good thorough service was very professional and knowledgeable and courteous and the price was very reasonable
Great experience. I would use services again! The tech was courteous and very knowledge.
Quality of leads are so terrible its sad really. Thumbtack rules this space, home advisor or ange whatever isnt even a close second. Many leads dont even know who i am yet they selected me? And 30 dollars or more for these trash leads is pure robbery.
Came the same day I called them. Found the problem and saved me from having to purchase a new appliance
More often than not Angie app has poor performance. Twice it would error or not give me a selection of pros. I'd cancel the action but 10s of pro call me anyhow. I prefer to do the research and select from a group of companies rather that blast to all which happens often with this site.
While some didnt responded, others claimed they didn't do the type of work requested. Therefore I was misinformed.
Easy to use service that we've utilized in the past.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

