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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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The constant nagging and rudeness were not expected when I got on the site to find help searching for roofers
When I first started using Angie's List (now Angi), I would say what I needed done and then be given the full list of providers in my area which I could review and then select who to hire. Now it seems, that Angi wants to make that decision for me and won't let me see all of the potential providers. I also did not appreciate the phone call from Angi pressing me on what I wanted to have done. I can take care of things myself if provided the information.
The crew was very knowledgeable and hard workers under the basement hard conditions. They showed up on time.
Outstanding! This is the first time I have used this site and it won't be my last.
Didn't know from the add it was through Home Advisor. I had a close friend have a bad experience with them that included criminal and civil law suits. However, hiring Scott's Landscaping through them was the best experience we have had since we moved to Sebastian. We have had a pool built, a bathroom upgrade and sod in our back yard and all three were horrible experiences and I found them on my own. Just do
Your research.
Put in my information, received quick response. Very helpful and convenient.
I was skeptical. I didn't want a bunch of calls by salesy contractors. I was concerned about the quality of the work and customer service options that we would get presented with. But, I was pleasantly surprised! We had been struggling to start our project - decision fatigue! - but Angi made it easy. All we had to do was say yes to the appointments and make a decision about who we wanted. We are very happy with the result!
Confusing, I received a call from someone saying they were from Angie's then he hung up after I told him what I needed. Then I was charged twice for service that was only provided by Carolina best cleaners. They charge me for service from some lady name Natalie Who had never been to my house. Right now I'm waiting on my Refund.
The price ranges vary wildly from one contractor to the next, do yourself a favor and get Several quotes (I'd say 5 or 6) before going with a particular company.
I use home advisor often and like it but last few times, the second I submit a request I get calls from contractors which is great but Jesus Christ, I get four calls a day at least from home advisor reps for two days after I submitted my request. If I need help, I'll call you.
" STAR GARAGE DOORS " Gets from me.
Best price, best work and extremely satisfied with my almost silent new garage door opener.
Within minutes my situation was resolved. I needed a waste disposal Company that could rent out a dumpster and within minutes somebody called and gave me a great price.
Prompt reply to request for service. Second time we have used home advisor with great results.
Good response to all of my concerns. The interaction was solid and trustworthy. Everyone was polite and provided the best responses that they could.
100% satisfied. When i decided to get my tree cut down
I was worried of hiring the wrong company that was gona rip me off and do a bad job but thank God I choose the right company.
Angi agents are very dishonest people. They say very good things about their services but actually, it turns out to be totally opposite. The agents will not give you the complete information. So this past week, I had called them to get the quote for deep cleaning and I kept on insisting them that, I have remodeled my house, so it needs deep cleaning and not regular cleaning and they gave me the quote for deep cleaning $200 for small single story house. The agent took all the details, gave me the quote and booked my appointment, but she said that, I had to give my credit card information and that they won't charge me, until the service is completed. Next day, when I went to get the work done, I just see 1 lady with basic supplies to clean. She said that she was there for regular cleaning as she was told by her company and not deep cleaning. I immediately called Angi's customer support and the lady was so rude and started telling me that, why I did not read the email. Well, I did looked at the email and it just said, interior cleaning, what they website also said. On that, I confronted her, that even the website says interior cleaning but, I specifically told the agent that I need deep cleaning and the agent agreed on it and this lady alone wont be able to do it and she is saying that she was here for regular cleaning. Then, the customer support agent, told me that Mam, I can cancel your service, but we will only refund you 50%. I got really furious and told her, that this is ripping off customers, without telling them, as the agent who booked me, did not give me that information. Had she told me about the 50%, I would have thought about giving my cc information, which I really did not wanted to give but because you cannot book their services, I had to give it. I would highly suggest, not to go with Angi, because they say something, but will do whatever they want to and then charge your credit card, no matter even if they are at fault, because this is how they make free money. So be extra careful, before giving your credit card information. Hopefully, this review will be helpful.
Good responses in a very brief amount of time. Every one who responded was courteous and helpful
Having never used Angi before, we didn't know what to expect. However, we were pleasantly surprised. We placed our information on Sunday night, received a call on Monday morning and our three porch posts were replaced by that afternoon. The workers cleaned up any/all items. We are happy with the results.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members